When traveling abroad, it is important to take care to stay connected. To do this, you can connect Velcom roaming so that you can make and receive international calls on your mobile phone. The service is paid, so it is recommended to familiarize yourself with the tariffs in advance. Next, let's take a closer look at how to activate roaming on Velcom.

Roaming connection on Velcom

In order to independently activate roaming on Velcom, you can choose one of the convenient methods. The service can be activated via the Internet, by contacting the Velcom operator's office and using a special USSD command. Before connecting, it is recommended to top up the balance and make sure that it has enough funds to pay for the service. You should also decide what kind of option is needed.

How to connect services using a command and SMS:

• To activate international calls, you need to use a USSD request. You need to dial the following command: * 141 * 3 * 1 # and press the call key.
• You can enable international roaming with the following request: * 141 * 3 * 1 # and a call key.
• To activate SMS roaming, you need to send a message to 411 by writing the roam keyword. You don't need to write anything other than this.

There is an opportunity to independently manage Velcom services using your personal account. To do this, you need to go to the official website and log in to your personal account. If you have not used the service before, then you will need to register first. To do this, you need to specify a phone number, go through identification via SMS and come up with a password. After that, you can use the services of the site, enable and disable options.

In addition, to activate the roaming service on Velcom, you can contact the office of the Velcom operator. You must have an identity card with you to complete the procedure. If you want to make calls to all directions while in roaming Velcom, then you need to enable the International calls option. All calls will be made at roaming rates.

Velcom tariffs

If you are interested in roaming connection on Velcom, you should first familiarize yourself with the tariffs. The cost of services depends on the country in which you are located and on the tariff plan. Also, the price for different functions is different. For example, outgoing calls from Germany to Belarus can cost 3.13 rubles. To send an SMS message, you will have to pay 0.25 rubles.

Important! The price may differ depending on the exchange rate fluctuations, so all information is for reference only.

VELCOM draws attention to the fact that funds are debited in roaming when information about the services used is received from a foreign operator. It is for this reason that the final amount may be billed later.
It should be noted that incoming roaming calls by Velcom are paid, they are charged for 1 minute. If a person does not activate the International Calls service, then he will be able to communicate only within the host country. Also, it will not be possible to send SMS even to Belarus.

Balance check in roaming

If you decide to enable roaming on your number, then you need to keep track of your balance. There are several ways to find out the balance on the account. As already mentioned, money is not always debited immediately after using the service, so the figure may change over time.

In order to find out the balance, you will need to do the following:

• USSD request. To do this, dial * 100 #. The information of interest will immediately appear on the phone screen. USSD in roaming works in the networks of those operators that support this function. If the request failed, then it is worth using other methods.
• Through the Internet. You can check your balance online. To do this, go to the official Velcom website and enter your personal account. You should select the item in the "Personal information" menu, where the information of interest will be present.
• "Balance by SMS" function. You need to send a message with the word Balance to 411 (VELCOM). The function will cost depending on the tariff.
• Call to mobile operator Velcom... Not the most profitable option, because you will have to pay the cost of the call at the roaming rate. You can dial the number: +375 29 600 04 10. The inquiry service will answer your questions.
• If you are independent enough, then it will be easier to send a request or get the necessary information via the Internet. When you cannot cope on your own, you will have to receive information through the operator Velcom or SMS, paying for the function at roaming rates.

Balance replenishment

When using VELCOM SMS roaming or international calls, you will need to top up your account. The money must be on the balance before the option will be connected. You can use an express payment card to deposit funds into your account. To do this, you will need to enter the 14-digit code indicated on the card by sending an SMS to 411.

Important! You can top up your balance through the Internet payment system. It is available on the official website of the operator Velcom, you just need to select convenient way replenishment.

You can also top up the balance from your bank card. For convenience, you can connect SMS banking to pay for the options of the mobile operator Velcom using a message.

The easiest way to set up roaming and top up your account is through the website, but you definitely need to have Internet access. On the official service mobile operator, you can turn off services that you no longer need. Before choosing any option, it is important to familiarize yourself with its terms and conditions, so as not to face any unpleasant moments later. Roaming is a profitable option for travelers, but before connecting, be sure to familiarize yourself with the tariff plan.

Roaming - the ability to use your SIM-card in the networks of foreign operators - is becoming less and less relevant service every year. But still in demand. In this article, we will remind those traveling on vacation how to save money on conversations abroad and not be left without communication in a foreign country.

And at this time, your relatives are worried: how did you fly and are you doing well with your health after a long air travel.

With connected roaming, you can send a short SMS, paying 1-5 thousand rubles for it. And then slowly connect a local SIM card or use the Internet at your hotel.

For communication with those who do not use the Internet

Let's say you have connected a local SIM card abroad. But calling from her to Belarus (if there is such an opportunity at all) will almost certainly be expensive. It is also unlikely that someone will call your Spanish number from Belarus.

With connected roaming, you will be able to receive incoming calls. It is cheaper than calling yourself, and the caller (for example, your parents) will pay only for the conversation within the network.

In order to economize

If you are in a foreign country for a short time, you rarely need communication - talk to your parents a couple of times, send several SMS-messages, but otherwise there is enough Wi-Fi in a cafe and in a hotel, then there is probably no point in buying a local SIM card ... A simple example:

In the US, you'll pay $ 50- $ 70 for an inexpensive T-Mobile SIM card. At the same time, an incoming call in roaming will cost you 9.5-14.5 thousand rubles per minute (depending on the operator), outgoing SMS - from 720 to 6000 rubles.

Just in case

There are all kinds of cases, including "firefighters". For some reason, your local SIM card stopped working for you, there is no Internet, but you urgently need to contact your relatives / colleagues. Here you can get an MTS, velcom or life :) card from your wallet.

How to activate roaming?

velcom and MTS besides regular roaming offer a "cut-down" SMS roaming service. We do not recommend connecting it (there is a charge for this, you will not be able to call, and you will not be called). That is why below we will talk about normal roaming.

velcom

The oldest belarusian operator does not allow subscribers to connect roaming tariff plans "Easy", "One" and "Online".

The activation of the service itself is free, the easiest way to do this is using the USSD request * 141 * 3 * 2 #. Unfortunately, if you have been a subscriber for less than 90 days (3 months), then you will have to apply personally to the operator's office or to a dealer with a passport.

In addition, to activate roaming, the account must have at least 30 thousand rubles (the connection itself is free).

MTS

In MTS, the scheme is similar. Roaming connection is available to all subscribers, except for "Guest" tariffs, the account must have at least 25 thousand rubles. To activate the service via USSD-request * 111 * 22 #, you must be a subscriber of the operator for at least 90 days, otherwise - a trip with a passport to the office or to the dealer.

life :)

Roaming is activated on the subscriber's SIM-card automatically, no additional actions are required.

How to save money on roaming?

- Choosing the right operator

Before traveling to this or that country, it is advisable to familiarize yourself with the roaming tariffs in this country. It often happens that one roaming partner of your operator offers more favorable conditions than another.

For example, it is better for an MTS subscriber in Russia to register in the MTS network - a call to Belarus in this case will cost 16.3 thousand versus 27.3 thousand from MegaFon, and a life :) subscriber in the USA should choose T-Mobile - then for he will give 19 thousand rubles a minute of a call to Minsk, not 106 (from AT&T).

To get to the "correct" operator, you need to select its network manually upon arrival / arrival (and not use automatic search).

- Roaming discounts and promotions

For the summer season, operators, as a rule, prepare special offers for roaming, which allow you to save significantly, or not very much, on trains abroad.

MTS and "Excellent roaming"

When you are in European countries with the Excellent Roaming service activated, the incoming call from the 2nd to the 5th minute of each call is free. The 1st, and then the 6th and subsequent minutes of the conversation are paid. If you call, then a single preferential tariff is set for the same 2-5 minutes - 11,900 rubles.

The rest of the minutes are charged at the standard rate (remember, it depends on the country and the operator).

For all the attractiveness of the offer (especially in terms of incoming calls), you need to remember that 4900 rubles will be charged from you for every day of using "Excellent Roaming".

Obviously, this service is most beneficial if you are traveling to Europe for a short period and plan to frequently receive / make calls of no more than 5 minutes. More about the service.

velcom and business proposals

velcom positions itself, among other things, as an operator for business people, perhaps that is why most of its roaming offers are aimed at this segment.

On such conditions, during vacation, it is quite possible to correspond in Viber without worrying too much about expenses.

Another actual life :) offer is special reduced tariffs for such directions as Turkey, Greece, Russia, Poland, Bulgaria, Ukraine, Romania, Germany, Latvia, Lithuania, Czech Republic, Croatia, Kazakhstan. When registering with partner operators (), the cost of incoming and outgoing calls is 7500 rubles, the cost of 1 SMS is 1500 rubles.

And a few more points to remember

If you have activated roaming but cannot register in the network, try restarting your phone. If this does not help, select the operator manually in the network settings.

If you are not going to use the Internet in roaming (which is usually very expensive), then be sure to uncheck the "Internet roaming" ("data roaming") item in the smartphone / tablet settings. By default, by the way, it is not. The fact is that in addition to important messages in messengers, a smartphone can "catch" mail for several megabytes or update the program. And when the price of a megabyte is in the tens of thousands of rubles, it will hit the budget.

Tariffication in roaming is always per minute, but do not delay the conversation until 59 seconds - from the moment you press the "hang up" button until the command reaches the home switch, it may take several seconds.

Money in roaming may be debited with a delay (only life :) promises instant billing in all countries), so don't be surprised if the bill catches up with you after you return from vacation. By the way, USSD balance inquiry in roaming is free.

If you run out of money and your home operator has blocked you (it doesn't matter, just outgoing or completely), then in roaming you will see the inscription "no network" (and you will not be able to call or write a message). Fortunately, there are a lot of ways to pay off debts now (the easiest is to ask relatives or friends).

Be attentive and always stay in touch!

Service " International roaming»Allows A1 subscribers to make and answer calls, send and receive SMS, MMS, as well as use the mobile Internet while outside the Republic of Belarus, in the networks of other operators. In this case, the subscriber number does not change.

• Turn off mobile phone before crossing the border with another state and switch on upon arrival in the territory of another country
• Network search is performed in manual or automatic mode
• Usually the default is auto search mode
• When the mobile phone has registered in the network (either the name of the local operator, or its network code, or all together appeared on the display of the device), you can make and answer calls
• We recommend that you do not drop incoming calls while roaming. a connection may occur, which means that such a call will have to be paid.For a call within the host country or to any city in the world, dial the number in the international format: + country code - area code - subscriber number or + country code - code mobile network - subscriber number
• For more tips on roaming, see the link

• Incoming calls in roaming are paid
• All incoming and outgoing calls in roaming are charged for 1 minute
• To use roaming, the service "International calls" must be activated
• Roaming balance top-up methods: v-banking application, express payment card, SMS-banking service, internet payment systems
• In the border territories of Belarus, it is possible to register a telephone set in the network of a partner operator of a roaming company, if the automatic network selection mode is set in the telephone set settings. This can happen if the signal of the base station of a foreign operator is strong enough to receive and make calls. As a result, all such calls will be calculated according to the tariffs of the International Roaming service.
• The company is not responsible for the quality and coverage of operators - roaming partners. Unitary Enterprise "A1" cannot guarantee and is not responsible for the presence or correct identification of the calling subscriber's number in connection with the possible use of analog types of signaling, Internet telephony or number substitution technology on international communication networks, because these processes go beyond the legal framework for the control of international traffic by mobile communication operators
• Upon activation of the International Roaming service, a ban is automatically set on the use of all types of subscriber call forwarding in roaming, on the use of the conference call service and call hold. The prohibition does not apply to forwarding unconditional. To restore the operation of call forwarding in roaming, use the USSD request (within the Republic of Belarus) * 117 # and the call key
• Write-off money for communication services rendered to the subscriber in roaming, are made by the company as information is received from the foreign operator. In connection with this circumstance, the final amount for payment can be issued some time after the subscriber has actually used these services (up to 30 days). In this case, there may be a sharp change in the balance of the client's personal account. A similar principle of debiting money for roaming connections is used by most telecom operators.

To reduce charges for Internet traffic in roaming, before traveling outside Belarus, we recommend making sure of the following:

• phone settings for working with MMS and Mobile Internet services are correct;
• applications running in automatic mode (for example, an e-mail client) are disabled or switched to "on demand" mode;
• when accessing Internet resources, as well as receiving / sending MMS, your phone uses the access points corresponding to the specified services.

Also, in order to minimize costs in the MMS settings, you can turn off “Automatic reception” or “Always receive” and set “Manual reception” or “Receive on request”. In this case, before downloading MMS, the phone will make a request to receive MMS and only after confirmation will download it. If you select the "Do not accept" option in the MMS settings, the phone will not download incoming MMS.

You can find out the cost of services in roaming on a special page of the site.

The service is available in the networks of foreign operators with which A1 has agreements.

You can find out the list of operators here. USSD in roaming works in the networks of those operators that support this technology.

In roaming, A1 subscribers cannot send SMS and MMS to short numbers. A1 subscribers who do not have a permanent residence permit in Belarus (non-residents) can activate the International Roaming service only at A1 offices upon presentation of an identity document.

Due to the possibility of using analog types of signaling, Internet telephony or number substitution technology on international communication networks, A1 does not guarantee subscribers the possibility of having or correctly determine the caller's number and therefore does not bear any responsibility in these cases, since such processes go beyond the legal framework of international traffic control by mobile operators.

at the office of official attorneys on the basis of an identity document;

based on the access code in the reference and information service of the company.

Trusting a reliable operator cellular communicationsbeing abroad, I do not want to part with him. It is wonderful that velcom provides this opportunity to its clients. While on a business trip, on vacation, or while traveling, you can stay with the usual subscriber number, but call, write messages, use the Internet at attractive prices.

Calls to another country from home

The International Calls service allows you to make calls in a comfortable environment, being:

• in Belarus abroad;
• in roaming in any direction.

Connect and disconnect

With the exception of PRIVET tariff users, the rest, physical and legal entities, has the right to control the option. If necessary, connect it, if not necessary, disconnect it.

Control methods are standard:

1. Personal appeal to managers in Velcom sales offices to connect to the service. The problem will be solved in two steps:
   1. presentation of a civil passport;
   2. writing a statement.
2. Independent activation of the service through the website www.velcom.by in conditions of full mobility.
3. Sending an instant request from your own phone is enough:
   1. dial the symbolic combination * 141 * 3 * 1 #;
   2. press the "Call" button;
   3. receive connection notification.
4. Follow the instructions of the voice assistant by dialing 411.
5. Call to the velcom help center using one of the numbers:
   1. 411, - by the access code received when purchasing the tariff.

Subscribers who have the status of a legal entity, in addition to the above methods, can send an application document to:

• address email: [email protected];
• fax: +375173286252.

Easy to use

To call outside the Republic of Belarus from a mobile device, with the "International calls" option active, you need to dial the interlocutor's number, which must consist of the following parts:

• + mobile code country;
• city \u200b\u200bor operator code;
• subscriber ID.

In case of difficulties, it is always easy to find information on the velcom Internet portal:

• country codes in the Country Codes file, following the link from the page describing the service;
• city \u200b\u200bcodes will be reported by RUE Beltelecom, which operates on a paid number 153.

Worldwide calls are divided into categories based on country location. For the convenience of tariffication, all states are divided into groups:

• Countries of the Independent Commonwealth - 11 states, former union republics;
• Europe - 41 countries from Austria to Estonia, including the islands: Canary, Azores, Corsica;
• other countries.

Cost

No fee is charged either for connection or for using the service. An outgoing call made by a subscriber will be charged in accordance with the tariff plan and the country to which the call is addressed.

To stay abroad with a number velcom, do not overpay, but it is recommended to receive high-quality services the "International roaming" option. There are no connection fees or monthly fees.

Connection conditions for various categories of clients:

• on prepayment - an advance payment of 5 rubles;
• no prepayment is required on the contract.

Opportunities

When the "International roaming" option is activated, a Velcom client, being in any country, can fully use all communication opportunities:

• make calls in any direction and answer incoming calls;
• share photos and videos via MMS;
• to correspond in SMS;
• to communicate in social networks;
• view news information and watch movies on the mobile internet.

Operating principle

To use the service effectively, you must follow some rules:

1. Turn off your mobile device while still in Belarus.
2. Arriving in the country of destination - turn on the phone.
3. Search for a network using manual settings or through automatic search.
4. Make sure that the phone is in the local operator's network - the display will show its name and code.
5. From the moment of registration, you can use communication services.

When making calls within the country or in any other direction, you should dial the number in the international format, in the following sequence:

• country code;
• settlement code;
• subscriber number.

Features

Incoming calls that a velcom client receives while in roaming are paid. Calls are charged per minute.

To make the "International roaming" option available, you must first activate the "International calls" service.

You can replenish your phone account balance while abroad with a velcom number in different ways:

• instant payment card;
• sMS banking service;
• through online payment systems;
• via the v-banking app.

Control

1. Install the “velcom recommends” application and connect using the roaming assistant.
2. Follow audio menu navigation 411.
3. By logging into your personal account on the Velcom website.
4. By sending a short USSD command from the phone: * 141 * 3 * 2 #.

The offices of the Velcom sales company are ready to organize the connection of any service, including calls around the world, while abroad. The company's clients who do not have permanent registration in the Republic can activate and deactivate services related to calls to other countries and roaming, exclusively in the company's official representative offices.

Billing

All the necessary and detailed information about the cost of a specific roaming service is available to obtain:

• by contacting the Velcom salon;
• in the roaming section of the Velcom website: https://www.velcom.by/ru/private/roaming.

International roaming

With the help of the International Roaming service you can make calls, use the Internet, send messages abroad in the networks of operators with which A1 has signed agreements. Your phone number in roaming does not change.

For information on the International Roaming service for PRIVET subscribers, see the special page of the site www.privet.by.

How to activate roaming

The International Roaming service is activated free of charge if there is a sufficient prepayment amount (according to the subscriber's tariff plan).

Subscribers of A1 tariff plans - individuals can activate International Roaming:

• by USSD * 141 * 3 * 2 #
• in Personal account at my.a1.by (after registration);
• by calling the Automatic Subscriber Service 411-3-2-2 (in the zone of reliable reception of the A1 network);
• by access code when calling the reference and information service (if available);
• upon application in A1 brand centers and in the offices of official attorneys upon presentation of an identity document.

* Velcom subscribers who do not have a permanent residence on the territory of Belarus can activate the International Roaming service only at velcom branded centers or at the company's official attorneys (dealers) upon presentation of an identity document.

What to do when crossing the border

We recommend that you turn off the mobile phone before crossing the border with another state and turn on the phone upon arrival in the territory of another country. After crossing the border, you must select the network of the partner operator.

• Network selection can occur both automatically and in manual mode. We recommend putting the phone in manual network selection mode and after crossing the border, select the operator that is suitable for you.
• If after manual selection the network is not found, try again or contact your local operator for advice.

Please note that minutes, SMS, MMS, MB are included in subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages in roaming is not consumed. Any traffic is paid according to roaming tariffs. You can familiarize yourself with the tariffs of partner operators of different countries.

The “Roaming 500 MB”, “Roaming 1GB” packages with the included Internet traffic will help to reduce Internet expenses in roaming. More details.

To reduce the cost of calls and SMS while roaming, the services “Roaming 30 min. +20 SMS ”,“ Roaming 60 min. +30 SMS ”and“ Roaming 120 min. +60 SMS ”with minutes and SMS included. More details.

It should be remembered!
If you have configured the automatic network selection, you can register in the network of the operator-partner A1 in roaming, being in the territory of Belarus. This can happen if the signal of the base station of a foreign operator is strong enough to receive and make calls. As a result, all such calls will be calculated at roaming rates.

If conditional call forwarding is installed in the phone, including voicemail, then you will pay for the redirected call twice: both for incoming and outgoing calls at roaming tariffs.

How to check the balance

Subscribers of A1 tariff plans - individuals can check their account balance:

• by USSD * 100 # (if the network of a foreign operator supports USSD);
• in your account at my.a1.by (provided that the Personal Account service is activated);
• by SMS * (send SMS with the word Balance or Balans to number 411);
• by call * to the reference and information service at the contact center.

How to replenish balance

Subscribers of A1 tariff plans - individuals can replenish the balance using:

• A1bankingfor Android and iOS (provided that the application is installed);
• Personal account at my.a1.by (menu item "Personal Information", to obtain a username and password, you must register in advance);
• Internet banking;
• Internet Payment Systems by the address ;
• Services * (SMS cost is paid according to roaming tariffs)
• Express Payment Cards (available at A1 offices):

- using free USSD *141*4# (if the network of a foreign operator supports USSD).
- using your Personal Account (provided that the service is connected);
- via SMS * with a 14/17-digit card code to the number 411 .

* outgoing SMS / call cost is paid according to roaming tariffs.

It should be remembered!
When roaming, SMS confirmation of account replenishment is not guaranteed.

Write-off of funds for communication services rendered to a subscriber in roaming is made by the company as information is received from a foreign operator. In connection with this circumstance, the final amount for payment may be set out some time after the subscriber actually used these services (up to 30 days). In this case, there may be a sharp change in the balance of the client’s personal account. A similar principle of debiting funds for roaming connections is used by most telecom operators.

Internet roaming

The service "International Internet roaming" is provided automatically to all subscribers of the company in the presence of connected services:

• International roaming + « Mobile Internet» and / or MMS;
• SMS roaming + "Mobile Internet" and / or MMS.

To optimize your Internet roaming expenses, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.

It should be remembered!
If you have the International Roaming and MMS services, roaming subscribers can receive / send MMS (International Internet Roaming is not provided).
If you are planning use the Internet / MMS when roaming, before traveling outside Belarus, make sure of the following:

• when accessing Internet resources, as well as receiving / sending MMS, your phone uses access points corresponding to the connected services;
• applications that work in automatic mode (for example, E-mail client) are transferred to the "on demand" mode of operation. To avoid automatic updates software we recommend disabling the option “Data transfer in roaming” in telephones whose operating system allows this;
• shut down applications and browser correctly.
• in the MMS settings, “Automatic Reception” or “Always Reception” is disabled and “Manual Reception” or “Reception on Demand” is set. In this case, before downloading MMS, the telephone will make a request for receiving MMS and only after your confirmation will download it;

If you do not plan use the Internet / MMS while roaming, before traveling outside Belarus:

• in order to avoid automatic software updates, we recommend disabling the option “Data transfer in roaming” in telephones whose operating system allows this. In the MMS settings, select “Do not accept” in the options, then incoming MMS will not be downloaded by the phone.

Outgoing calls in roaming

To make a call while roaming, dial:

• + - country code - city code - subscriber number;
• + - country code - mobile network code - subscriber number

For example, to call Belarus, you need to dial:

• +375 - city code - subscriber number;
• +375 - mobile network code - subscriber number.

To make a call from Belarus to number A1 in roaming, dial:

• from a fixed network telephone number in the national format, for example, 8 029 xxxxxxxx;
• from other numbers mobile operators Belarus number in international or national format, for example, +375 29 xxxxxxx or 8 029 xxxxxxx;
• from velcom network number in 7-digit format (calls to numbers transferred to velcom network from other operators, it is necessary to carry out in a national or international format).

Contact Roaming Service

You can contact the roaming service department:
1) by phone +375 29 6 000 150 (the cost of an outgoing call is paid according to the tariffs of the International Roaming service);
2) order a call by filling out on the company’s website (the cost of an incoming call is paid according to the tariffs of the International Roaming service);
3) through the interactive form of the company's website;
4) ask a question through the feedback form in your account;
5) by contacting consultants on social networks