ISSA Welcom - this is a personal account for Velcom clients in which, in self-service mode, you can view the current balance, get acquainted with the connected services, connect or disconnect paid and free services, get information about installments, enter the promised payment, pay for services with an OE card, order details, change tariff plans and much more.

The main page of the Internet Assistant is located at https://my.velcom.by/work.html.

The page displays a login form in which you can choose who you will be authorized as:

• mobile user;
• user for home and office.

The service is available 24 hours a day and you can enter it by phone number.

* If you do not have an account yet, you need to register.

How to register in the account: detailed instructions

On the registration page, select the method of identifying your number:

• USSD request;
• PUK 1.

Identification via SMS - message

If you have chosen this method, then in the first field you need to write a phone number and click on the "Send confirmation code" link.

The phone will receive a code similar to the following format:

Enter the code received in the message in the "SMS code" field.

* You can re-request the code only after 3 minutes. After this time has expired, just click on the link again, if you suddenly did not have time to enter the previous one.

Identification via USSD

When you select the second item from the list - USSD - you will be taken to a page with short instructions.

We dial the request * 141 * 0 # on the phone, and expect a reply message.

After sending, you will receive a response message in which you need to click the "Reply" button.

At the next step, in the field, enter a password containing from 5 to 10 characters (letters or numbers).

You will receive a response message about successful registration in CCIS. The same password can be used to enter Melofon.

* This method is in our opinion the simplest and most convenient.

Identification via PUK 1

For this method, the service "Registration by PUK 1" must be activated. This procedure is carried out at Velcom sales and service centers.

If you have already registered before, then you will see an error with the following text.

* A user with this phone number is already registered. If you have forgotten your password, click "Sign in" and follow the link "Forgot your password?"

User account home page

Contains the following elements:

• main menu;
• duplication of the menu with a description;
• information about you - name and phone number.

personal information

This menu item contains information about which tariff plan you use, what is the current balance of your personal account, what benefits are provided tariff plan, the method of settlements with the operator, your subscriber status, as well as receive information about the PIN and PUK codes of your SIM card (PIN1, PUK1, PIN2, PUK2), clarify the dates of registration in CCIS and the last use of this Internet system.

In the "Additional Information" tab, data about the client's ID, number and date of the personal account, accruals for the previous month, the remaining minutes for the promotion (if the service is connected), the form of payment are available.

In order to find out PIN1, PUK1, PIN2, PUK2, use the "PIN / PUK" button at the bottom of the page.

Financial information

The section contains information that a subscriber needs for timely payment for communication services, as well as for an independent audit of financial relationships with the operator. Here you will find your payment history, payment recommendations, as well as the ability to top up your personal account balance using express payment cards.

The section contains the following pages:

• Installment information;
• Unconfirmed payments;
• Payment by EO card;

Installment information

In this section, you can view the number of remaining payments for equipment purchased in installments, the amount of the monthly payment, the maturity date, etc. It is also possible to write off payments on your own without contacting the company's sales and service center if there is a sufficient amount on the balance sheet.

This section contains the history of your payments for communication services - you can see when and how much was credited to the account for the last 2 months.

Unconfirmed payments

The section "Unconfirmed payments" contains a list of your payment registration operations. The status of these payments is also indicated. For more details on how to register a payment, visit the special page of the site www.velcom.by.

To register a payment, click the "Next" button.

Enter the required amount in rubles and click "Next".

* The maximum amount for registration is 3 Belarusian rubles. If you enter an amount that exceeds this limit, you will see an error. The validity period is 3 days.

At the last step, we confirm or refuse.

Payment by EO card

In this section, you can pay for communication services using an express payment card by entering the 14-digit code indicated on it.

What conditions must be met in order for a refund to be processed?

• The amount of payment must not exceed 30 Belarusian rubles;
• No more than 14 days have passed since payment;
• The correct number differs from the incorrect one by no more than 2 digits;
• When paying to the PRIVET subscriber number, the return of an erroneous payment is possible only if at the time of processing the application, the declared funds have not been spent.

In other cases, it is necessary to contact the velcom sales centers (if the erroneous payment was credited to the velcom / PRIVET number), or to the sales centers of the operator in whose favor the erroneous payment was made (the data is indicated in the check). A refund request is considered up to 3 business days. You will be informed of the result by SMS.

* Please keep your receipt until payment is credited to your phone number.

Accounts, detail

This menu item includes information related to subscriber accounts. You have the opportunity to view the details of the account and the breakdown of charges for the last six months and for the current period. Drilldown for the current period is provided as of the day before the request. Here you can order an invoice to the address email or change the address and delivery method of the invoice. The service is not provided during the period of billing for communication services (from the 1st to the 3rd day of each month).

This section contains information about the cost of communication services (including subscription fees and VAT) that you used in the current month.

Detailed information on the cost of communication services, including monthly fees and VAT, is available by clicking on the "Details" button.

In this section you can see the details of your calls and SMS for each of the six previous months and for the current period. The available types of detail are outgoing and incoming.

When choosing the item you are interested in, press the "Next" button. Your number will receive an SMS - message with an M - code, which must be entered into the text field.

* To view the detail from a tablet (modem), you must enter PUK1.

Order invoice by E-mail

You can order a re-sending of an invoice for communication services (for the period of interest), if it was not received during the regular mailing. The invoice will be sent to the e-mail address that you indicated when concluding the contract with the company. If the Client repeatedly changes the address of delivery of invoices within a month, the regular invoice will be sent by the company to the address specified in CCIS at the time the invoice was generated for the past billing period.

This section contains the history of delivery of regular bills for communication services to the subscriber. You will not be able to view the delivery history if you selected the delivery group: "Receives by itself".

* You can change the address and delivery method in the corresponding section.

Change of delivery method / address

In this section, you are given the opportunity to change the method of invoice delivery by choosing the most convenient for you (e-mail or by hand).

If you specify the E-mail method, then the invoice for communication services will be sent to your specified e-mail address in PDF format. When choosing an additional Excel carrier, you will additionally receive invoices in Excel format.

At the last step, enter the address, select the invoice format and click on the "Next" button. When you go to the next page, we confirm receipt.

Internet statistics

In this section, you can view statistics on the visited resources for 1 day within the six previous months and the current period.

Please note: Internet statistics are generated using information about visited resources aggregated by services and contains: service name, domain names of visited resources (only for the http service, if the IP address is correctly converted to a domain name), incoming and outgoing traffic.

Services whose definition is not possible are aggregated into the Other category.

The data in the table is sorted according to the total traffic volume, from highest to lowest.

* The maximum number of requests is 10 per day.

Operations with TP and services

This section allows you to activate / deactivate some additional services, as well as temporarily suspend the service of the subscriber number.

Operations with TP

In this section, you can change the tariff plan you are currently using. Besides, there are links to descriptions of all velcom main tariff plans.

Subscriber services

This section provides you with a list of connected additional services... Also here you can independently activate and deactivate other services (if their use is provided for by your tariff plan).

In this section you can choose a number from the list of proposed ones, or choose a number by means of a mask or type, and also leave a request to change the number.

To change the number, you first need to choose a number according to your requirements. There is a number mask for this. In the mask "%" is used for digits, the choice of which can be arbitrary.

It is possible to choose a room category:

• Platinum;
• Diamond;
• Gold;
• Silver;
• Bronze;
• Plain.

In this section, you can activate / deactivate the "Mobile Internet" service, or change the existing service package.

"Favorite" number

You can leave a request to assign / change your "favorite" number. This service may not be available on many tariff plans.

* For clarification, please contact help by number 411.

Pause

This section allows you to temporarily suspend the use of all mobile services, i.e. enable and disable additional service "Pause".

For the day the service is activated, the subscription fee of the tariff plan and additional services is debited with daily debiting according to the subscriber's tariff plan, excluding the "Pause" service.

Starting from the day following the day of service activation, 50% will be charged subscription fee tariff plan.

If a discount is provided for the subscription fee of the tariff plan, 50% of the subscription fee with a discount is charged.

The subscription fee for additional services in the "Pause" is not charged from the day following the day of activation of the "Pause" service.

When active, you will see the message "Service has been suspended on your initiative" on the Internet assistant page.

To restore, press the "Restore" button.

In this section you can get the settings of your mobile phone for working with the services "Mobile Internet", MMS, streaming video.

After selecting the item of interest and clicking the "Next" button, the settings will be sent to your cell phone.

* The phone must support automatic configuration, otherwise use the manual provided on the Velcom website.

In this section, you can set / cancel call forwarding by a specified condition or unconditional.

Call Forwarding is a service that allows you to redirect incoming calls to another telephone number... The phone numbers to which calls are forwarded can be both numbers mobile phonesand the fixed network.

Voice mail (package "Plus")

This section allows you to enable / disable the package voice mail "Plus", as well as set / cancel the email address to duplicate messages received in the voice box.

Feedback

This menu item contains an archive of the subscriber's calls to the company's specialists with various questions.

On the page you can view requests to company employees, responses to requests. The maximum time for providing feedback is 24 hours.

Also, ask a question about communication services to a specialist of the company / express a wish. The answer to the appeal will be indicated in the "View History" section.

Output

How to recover a password from CCIS?

If you have forgotten the password for your personal account, then click on the link "Forgot your password?"

On the password recovery page, you need to enter:

• phone number;
• choose an identification method (read more above);
• enter a new password 2 times.

Personal Area Is a self-service system that allows the company's subscribers to receive information about their personal account, tariff plan and manage their services. Clients have the ability to grant authorized subscribers special rights to manage the services of other subscribers of the client. The assignment to subscribers of the access rights "Personal Account Administrator" (hereinafter referred to as the administrator) and "Supervisor of the Personal Account" (hereinafter referred to as the supervisor) is made at the request of the client. Assigning an administrator to subscribers is available only for legal entities.

Actions performed by the subscriber / administrator / supervisor in the Personal Account are equated to actions performed by the client in accordance with and on the terms of the contract.

1. Access to the Personal Account is provided automatically to all subscribers of the company.

• USSD * 141 * 0 #;
• PUK1 SIM-cards - for subscribers of tariff plans "Video Surveillance", "Satellite Monitoring", tariff plans for the Internet (as an additional option, if mobile device does not support USSD), for subscribers of other tariff plans who have activated this feature in A1 sales centers.

The password is valid until it is changed by the user.

3. To use the Personal Account, the subscriber needs to enter his phone number and password on the page https://my.a1.by/.

4. When working in the Personal Account, the following must be taken into account:

• changes in the list of selected services take effect within 24 hours;
• information on the state of the balance and the remainder of the traffic is updated as the data on the communication services consumed by the subscriber and the payments made are received in the settlement system. When using the service " International roaming»Calculation of the cost of consumed communication services is carried out upon receipt of the relevant information from roaming partners;
• in the process of executing applications, funds are debited from the balance sheet for the services provided in accordance with the current tariffs of the company;
• subscribers serviced on a prepaid basis, the ability to connect additional services is provided if there is an amount on the balance moneysufficient to pay for the cost of the connected service;
• requests for connection / disconnection of services may be rejected if the subscriber / client service is suspended at the initiative of the subscriber / client or company;
• access to call details is provided after additional authentication;
• in case of repeated changes in the delivery address of invoices during the month, the regular invoice will be sent by the company to the last address indicated in the reporting period.

5. The time of inactivity in the system is 15 minutes, after this time the session will be terminated. All applications formed but not completed at the time of termination of the session in the Personal Account will be canceled. The subscriber is given the opportunity to initiate a new session.

6. Subscribers can independently manage access to their Personal Account (open / close access) from using USSD * 141 * 3 * 6 #. To open access, you must enter the PUK1 code of the SIM card used.

7. Access to the personal account of subscribers / administrators / supervisors legal entity can be closed at the request of the organization. Administrators / supervisors can control access to the Client's Personal Account.

8. The subscriber is fully responsible for the safety of the password. If the password is disclosed, the subscriber must change the password.

9. In case of losing the SIM card, the subscriber must contact the company's information service at 411 or the A1 sales centers to disconnect the Personal Account.

10. The company has the right to restrict the subscriber / administrator / supervisor's access to the Personal Account if there is reason to believe that the subscriber / administrator / supervisor commits an offense causing damage to the company or third parties.

11. The company has the right to introduce new services, change the nature and method of rendering services that can be connected or disconnected by the subscriber through the Personal Account. Information about the changes is posted on the official website www.a1.by.

12. The company has the right to unilaterally change this Procedure by publishing the changes on the official website www.a1.by

13. In everything else, not regulated by this Procedure, the client and the company are guided by the provisions of the contract.

Welcom - belarusian operator cellular communication, which provides various services, including mobile communications, Internet, and calls to landline numbers. The company is actively developing and offers its customers more and more new and convenient services. One of the most useful developments is a personal account, which is available to all SIM card holders of this operator. In the LC, you can check the account status and order details to check the expenses for the billing period. The service also offers many other convenient options. It is enough to go through a quick registration to get access to them.

Velcom - registration and entrance to your personal account by phone number

You need to go to the my.velcom.by page to start the registration process. Please note that on the site you can create an account for both mobile communication and control of the Internet connection. In this case, you must choose the first option.

In a new window, you are immediately prompted to enter data for authorization, but first you must create an account by clicking on the "Register" button. Step-by-step instructionhow to do it:

1. Enter the phone number of this operator (it must be up-to-date).
2. Choose an identification method. The most convenient way is to receive SMS with an individual confirmation code.
3. Then you should click on the "Send code" item. When the combination of numbers comes in the form of SMS, they will need to be copied into the appropriate field. On some phones, this happens automatically.
4. The last step is choosing a password.

When all the data is confirmed, just click "Register" to finish creating an account. The user will be automatically redirected to the newly created LC.

Features of the user's personal account from the operator of Belarus

In the LC, you can immediately get basic information about the client. By going to the "Personal information" section, you can find out who the phone number is recorded on, what is the current state of the personal account, and whether there is still traffic for the current billing period. If necessary, the user can immediately change the password.

If your balance is close to zero or you need to pay extra for options, you can remotely top up your account directly from your account. In the section "Financial information" you can make a payment from a bank card.

The operator offers a large number of additional options, from extended traffic for the Internet to additional minutes of conversation. If a subscriber needs to expand his own capabilities, he can go to the "Operations with TP and services" section. Here you can choose another tariff or activate options.

Login to the cabinet

Velcom's personal account (Belarus) is a self-service system that allows the company's subscribers to receive information about their personal account, tariff plan or services used. Thus, mutually beneficial cooperation between the company and its customers is significantly increased.

Before entering the personal account of ISSA VELCOM, you need to understand all its capabilities and features of use.

A distinctive feature of the personal account of a Velcom subscriber (Belarus) is a large number of opportunities that it provides to the company's client.

They are as follows:

• detailing of calls. In your personal account, you can find out the time of calls made, their duration and some other important data for the user about them;
• the opportunity to find out your tariff. This applies to all its features: the number of free minutes, tariffication of calls to numbers of other operators, the volume of free Internet provided, etc .;
• obtaining information about a personal account. The client of the company in his personal account has the opportunity to check the amount of funds on his number.

Thus, a user of Velcom (Belarus), using his own personal account, can receive a large amount of various information quite easily and easily.

Login to your Velcom account

Enter velcom cabinet

To quickly and easily enter user's personal account Velcom (Belarus), you must use one of the following methods:

• entrance by phone number;
• entrance by personal account number.

In the first case, the method operates when the user receives mobile communication services. In order to enter the site, the client only needs to enter his own phone number and password to his account.

The second way is to enter the site only when receiving Internet services for home or office. In order to log in this way, you need to enter your personal account number and the corresponding password.

To go to personal page Velcom (Belarus), you need to spend no more than a minute of free time.

Registration of a personal account by Velcom

To register in your Velcom personal account, you must complete a list of some actions:

1. Go to the official website of the company and click on the "Login" button located on the right side of the main page on a gray background.

1. After that, in the window that opens, go to the "Register" tab.
2. Next, you should fill in all the lines of the form that appears. To do this, you need to specify your own phone number, come up with a password with a number of characters from 5 to 10 and repeat it.
3. Additionally, you should select the method of customer identification. This can be done via SMS. If you choose this option, you need to enter the code received on the phone in the registration form.

You can also create a Velcom personal account on the official website using other client identification methods.

The company has provided an opportunity using USSD or PUK1.

Password recovery

If the user has forgotten their own password to the personal account Velcom (Belarus), you can always restore it.

To do this, you should perform the following algorithm of actions:

1. Go to the main page of the official website.
2. Next, you need to click on the "Login" button located on a gray background on the right side of the page.
3. In the window that opens, click on the "Forgot password" button.
4. At the end, it is enough to fill out the password recovery form, indicating the phone number, identification method, and password.

Thus, password recovery takes no more than a few minutes of free time.

Personal account for home Internet users

The main features of the personal account for home internet users from Velcom are as follows:

• viewing the account balance;
• viewing used traffic;
• viewing the status of services;
• sending invoices to the email address;
• viewing payment history.

Through Velcom's personal account, all subscribers of the operator can manage the active SIM card and the number linked to it, connecting and disconnecting services, tariff plans, etc. Let's consider all the features of the personal account, login and registration in it.

Velcom is a mobile and home internet operator in the Republic of Belarus. The company, like many other providers in the world, has its own softwarerealized as mobile application, and a special cabinet providing subscribers with access to number management.

Main functions:

• all background information on the active SIM, including tariffs, options and services, balance, call details and much more;
• control of expenses with ordering an invoice by e-mail;
• service, package and plan management;
• refill;
• ordering settings for a mobile phone;
• feedback.

LK is available at any time to all subscribers of the operator on an automatic basis.

The functionality of the LC (ISSA) allows subscribers to fully manage their SIM card, eliminating the need to contact the company's specialists to replenish the account, activate and deactivate services and options, change the tariff plan, etc.

Before registration, you must activate the number so that the operator will enter it into the database to gain access to the personal account:

• use the command * 141 * 3 * 6 #;
• in the response form, indicate the PUK1 of the active SIM card.

Login and registration in the system is carried out on the official website of the operator. To get a form for authorization, just click on "Login" or "Personal Account" on the page with the description of the personal account.

• if the subscriber already has a profile, it is necessary to enter the phone number as a login and password (for mobile communication) or a personal account number and password (for home Internet);
• then confirm authorization by clicking on the "Login to your account" button.

When registering, you will need to fill out a short questionnaire and select one of the available identification methods - SMS, USSD or PUK1. The easiest way is to use an SMS message.

Entry by phone number is carried out only for subscribers mobile network... When connecting home Internet, you will need to enter the personal account number, which is indicated in the contract.

The user can recover the password through the same form by clicking on the "Forgot your password?" The site will offer one of the convenient recovery options after the subscriber fills out a short questionnaire.

The assistant is an infotainment mobile application. It is a compact LC interface that allows you to manage a SIM card and the number associated with it.

Key features:

• selection and connection of the tariff;
• connecting and disconnecting options;
• obtaining reference information.

The functionality is no different from the LC, therefore it is extremely convenient for those who use smartphones and do not have constant access to a PC to enter the office. You can download it here.

LC Velcom has all the necessary functionality so that subscribers can fully manage services and options, tariff plan, balance and other features of an active SIM card. The same interface is implemented as a mobile application and provides similar capabilities.