1. The service "Favorite number" allows subscribers to make calls to a number in velcom networks at special rates.
2. The number of the company's subscriber can be selected as a "favorite" number.
3. The number of "favorite" numbers and the payment procedure are determined by the subscriber's tariff plan.
4. Adding / changing "favorite" numbers is made by the subscriber independently from his mobile phone
4.1. using USSD:

• * 141 * 3 * 3 # call (for velcom subscribers)
• * 126 * 7 # call (for PRIVET subscribers)

4.2. using CCIS, if the subscriber has this service.
5. Adding "favorite" numbers in the amount corresponding to the subscriber's tariff plan is made free of charge.
6. Any change to the subscriber number selected as "favorite" is paid in accordance with the subscriber's tariff plan.
7. When changing the tariff plan (available to velcom subscribers) "favorite" numbers are automatically deleted. Further assignment / change of the "favorite" number by the subscriber is made independently in accordance with the new tariff plan.
8. Velcom / PRIVET numbers transferred to another network cannot be selected as “favorites”. When a subscriber number is transferred to another network, it is automatically removed from the lists of “favorite” numbers of the company's subscribers.
9. If the client transfers, with the written consent of the company, the right to use the subscriber number to a new client without changing the tariff plan (available velcom subscribers), the assigned favorite numbers are saved.
10. If the client transfers, with the written consent of the company, the right to use the subscriber number to a new client with a change in the tariff plan to any other tariff plan of the company (available to velcom subscribers), the “favorite” numbers are automatically deleted. Further assignment / change of "favorite" numbers by the subscriber is made independently in accordance with the new tariff plan.
11. The company has the right to unilaterally change this procedure by publishing changes on the company's official website.
12. In everything else, not regulated by this procedure, the client and the company are guided by the provisions of the agreement concluded between the client and the company.

People using communication services of cellular companies often forget about the conditions under which their number is serviced. Getting used to regular calls to specific destinations and corresponding charges, subscribers have to work hard to find out how much this or that service will cost. For example, a call to another country, etc.

In order not to get into such situations, it is enough to find out what prices for the selected tariff plan are used on the SIM card. How to find out the tariff plan for Velcom and clarify the terms of service? Is it possible to do it yourself or is it necessary to contact the dispatch service specialists? All these questions will be discussed in the article.

How to find out the tariff plan for "Velcom": possible options

A subscriber can get data in several ways regarding his number. They can be conditionally divided into two categories: through self-service systems or with the help of employees of the operator's service mentioned earlier.

Receiving any data related to the state of the account, the list of connected services and options is free of charge. Let's take a closer look at each of the methods that can be used to view information about Velcom tariffs (corporate tariff, options for individuals).

Using an automated service for number management

The operator of services "Velcom" has developed a whole service that is intended for subscribers of this company and allows you to fully manage the number: change tariffs, activate and deactivate services, view data on expenses and receive other information. For people who use communication services and are already familiar with this service, the question of how to find out the tariff for Velcom is not relevant, because all the information is at hand. You can get it in any convenient way: through the USSD service, by calling a short number, via the Internet.

How to find out the tariff plan for Velcom through the web interface?

If you want to have full access to your number, view it and at any time independently manage services, account and change Velcom tariffs ("Everybody says", "Smart", etc.), then we recommend using the web interface. Going to the site of the cellular company and clicking on the link "personal account", you can find yourself on the initial page.

Here, before you can access, you will need to register. It is not difficult to do this, you should carefully read the instructions located on this form. This procedure is carried out once. In the future, the subscriber can at any time, using the assigned password, open his personal page. As mentioned earlier, having received the opportunity to view the data by number, a person who is a client of Velcom will be able to perform any actions “by clicking”.

Voice information system

For people using a yellow SIM card, those who better absorb the information received by voice, a voice information system has been developed. By dialing the combination 411 (+ dialing key) from your number, you can get into the multifunctional service. It is enough to select the appropriate items to obtain the required data. Please note that here you can also perform any operations with the number. In addition, you can always press the button to connect to the operator in the event that some actions cause difficulties and you need to clarify some nuances.

Service of short (USSD) requests

If you are interested, on "Welcom", use the SMS-informing method. You can send a USSD request from the SIM card for which you want to receive data as follows: * 141 * 2 * 1 # + dialing key.

In response to such a question, the operator will send a text notification to the client's number containing the name of the tariff. By the way, this request is perfect for those subscribers who do not understand their number and would like to refresh their memory. Indeed, the message that is sent by the automatic service in response to the previously given combination also contains a phone number.

Viewing tariff information

After the client finds out what tariff he uses on his number, it is easy to clarify what conditions are valid for him. In particular, we are talking about the cost of communication services, the amount of the subscription fee (if any), the number of packages that can be included in monthly or daily payments. It is more convenient to do this through the official resource of the operator, it can be easily found through the search engine. Next, you need to find the desired name in the "Tariffs" section of Velcom ("Smart", for example) and familiarize yourself with the conditions:

• Monthly for using the tariff plan you have to pay 14.50 rubles.
• For the specified fee, the subscriber receives six hundred free minutes, which he can use at his own discretion. It is important to keep in mind that this limit does not include calls to short numbers (third-party content providers) and calls to international destinations.
• You can also call your “favorite” numbers (which can be assigned no more than five) free of charge within the established limit. If it is exhausted, the calls will continue to be free to the “favorite” numbers allocated to the list.
• To use the Internet also for a monthly fee of 14.50 rubles. per month is free within one gigabyte.

Full terms of the Smart tariff plan and other tariffs can be found on the official website or by calling the customer support service.

To clarify the parameters of their tariff plan, subscribers must first clarify its name. This will help you to familiarize yourself with the parameters of number service, for example, via the Internet. How can I find out the tariff plan on Velcom if the documents issued when issuing a SIM card were lost or the terms of service were repeatedly changed on the number? The previously mentioned operator offers several options for obtaining information on the conditions under which a subscriber uses communication services. Let's consider how to find out the tariff plan on Velcom in more detail in this article.

Overview of possible options

Before moving on to the main topic of the article, I would like to clarify that the operator has developed several services to inform its subscribers. With their help, you can, among other things, find out the Velcom tariff plan:

• USSD request(by entering a special request, through the USSD service, you can quickly and without additional costs view the data of interest);
• call to the support line(experienced consultants will answer customers' questions, help determine the choice of a tariff or additional options);
• iSSA service(popular Internet assistant, full name - Internet customer service).

Method 1. Contacting the support line

Registered subscribers or potential users of the operator's communication services can contact the support line and inquire about how to find out which tariff plan is "Velcom". From the SIM card of the current subscriber, you can contact the information service by dialing 411. As with calls to the support lines of other telecom operators, a voice informing system is provided that will help the user to get the data of interest without connecting to a specialist.

Method 2. How to find out the “VELCOM” tariff plan (USSD service)

A convenient and functional way is to receive information about your number (this can be a balance, tariff name, information about connected services, etc.) via USSD. By sending a short request, the subscriber will have to wait up to two minutes - an answer from the operator will be received immediately (via a text message). There are a number of commands that all subscribers should know. To begin with, we present the main query, which can be the answer to the question considered in the article.

*141*2*1 # - by sending a similar combination, you can receive in a reply message not only the name of the tariff activated on the number from which the command was dialed, but also view your number (this function can be quite convenient for new customers who have not yet managed to remember their own number );

Other USSD requests that may be useful to clients

• *141*2*3*1# - for Internet users from mobile gadgets, this request will allow you to find out what conditions are currently applied on the number when using the Internet, if a tariff or an option with a subscription fee is activated, the date at which the money will be debited will also be indicated here.
• *141*3*4# - for subscribers who have an idea to change the tariff plan, this request will allow them to realize their plans.

Method 3. Using the Internet Assistant

How to find out the tariff plan on Velcom if you have the Internet? The web interface of the ISSA service is available on the official resource belarusian operator communication. Before getting access to viewing and managing the number, you need to register in the system. how this can be done is contained on the main page of the service. Here is a brief overview of the actions that the subscriber will need to perform.

Registration on the service

A subscriber who wants to get access to the Internet service and a functional personal account must do the following:

• From a mobile gadget with a SIM card with the desired number, enter the request * 141 * 0 #. This command allows you to contact the service for setting a password to access the web information service.
• Assign and enter a sequence of characters (password) to access the Internet Assistant. Of the basic requirements for a password, only one should be highlighted: the number of characters should not be less than five. In this case, the maximum length of the access code cannot exceed ten characters.
• Wait a few minutes for the data to be updated in the system and re-enter the page for entering authorization data, indicating your number and the password assigned at the previous stage.

What options are available in the online customer service?

Those operator's customers who are already familiar with the functionality of their personal account will never face the question of how to find out the tariff plan on Velcom. After visiting the personal page of the ISSA service, you can perform any operations with the number, for example:

• find out the balance;
• view the name and parameters of the tariff plan;
• change the tariff;
• view the list of active options;
• manage connected services: disable and enable them, etc.

Conclusion

How to find out the “VELCOM” tariff plan: by the support line number, visit the subscriber web support service or use the services of short requests - the client of the previously mentioned operator decides himself. Earlier we looked at several ways to get data. It should be noted that the most effective and less costly is the USSD functionality: in order to use it, you do not need to connect to the Internet, wait on the line for a specialist's response, or bother with the voice menu, going from item to item in the system.

"Mobile Internet" is a service provided by the company for providing wireless Internet access using 2G / 3G / 3G + technologies, which allows transmitting and receiving data using a mobile device (phone, modem, etc.) that supports these technologies.

1. Service " Mobile Internet»Is provided to all subscribers of tariff velcom plans

• “Internet for the tariff plan” - the Internet access service is provided to all subscribers of the company upon concluding an agreement, changing the tariff plan (if the “Mobile Internet” service was not connected on the old tariff plan, or “Internet for the tariff plan” was used, or if described in clause 8.2). The service is provided without a subscription fee;
• internet packages 250, 350, 750, 1000, 1500, 3000, 3000 + voka TV, 5000 + voka TV - additional packages with the included traffic volume in megabytes corresponding to the name (hereinafter referred to as Internet packages). The period for providing Internet packages is 30 days. If the internet package is not disabled or changed, it will automatically renew for the next period. The cost of the Internet package is debited at a time in full from the balance of the client's personal account when connecting, renewing or changing the Internet package. Traffic is provided within 24 hours from the moment of connecting, renewing or changing the Internet package.
• package "Light" - a package with monthly fee, without included traffic. The subscription fee for the package is deducted daily in equal shares in proportion to the number of days in a month.
• internet traffic packages 500 MB and 1 GB are one-time packages of additional Internet traffic. The packages are valid for the current period of the tariff plans. The cost of packages is debited as a one-time payment, traffic is provided in full when purchasing packages.
• “Unlimited Internet for a Day” package is a one-time package with an unlimited amount of Internet traffic. The package is valid for 1 day. The cost of the package is charged at a time in full, traffic is provided from the moment of connection.

2. Internet packages and "Light" package are available on the following tariff plans:

Tariff plan		Package
		250	350	750	1000	1500	3000	3000 + voka	5000 + voka	Easy
Smart Premiere / "Corporate Smart Premiere"
Smart 1/2/3, "Corporate Smart 1/2/3"
"Big plans"
BUSINESS.PRO
BUSINESS.PRO.WEB
Other tariff plans (except those listed in clause 3)

3. Internet packages and "Light" package are not provided on tariff plans: Smart Endless, "Business class", BUSINESS.PRO. Platinum, "In your rhythm", "Comfort" tariff line, Internet tariff lines: "Super WEB", WEB and "Non-stop". These tariff plans also do not provide the ability to connect / disconnect the mobile Internet.
4. One-time Internet traffic packages are available on the following tariff plans:

5. Management of the "Mobile Internet" service is carried out by subscribers independently:

• by USSD * 135 * 1 # - activation / deactivation of Internet packages, "Mobile Internet" service;
• by USSD * 135 * 7 # - connection of one-time packages of additional Internet traffic;
• in ACCA, by number 411.

6. Changing the Internet package, connecting / disconnecting the Mobile Internet service (on tariff plans where this opportunity is available) is carried out within 24 hours from the moment of the application.
7. Applications for operations with the "Mobile Internet" service will not be processed if:

• service to the subscriber has been suspended partially or completely in accordance with the contract for the provision of telecommunication services;
• there are not enough funds on the balance of the personal account to write off the cost of a new package (for subscribers who pay for prepaid communication services).

8. Features of using Internet packages:
8.1. When using a tariff plan that includes megabytes in the monthly fee, the traffic of the Internet package will be consumed first, then the traffic of the tariff plan.
8.2. When changing the tariff plan, the Internet package will be saved if it is available on the new tariff plan, otherwise the Internet package will be changed to "Internet for the tariff plan".
8.3. Traffic in excess of that included in the Internet package is charged according to the tariffs of the Internet package.
8.4. The unused remainder of the Internet package traffic is reset to zero after 30 days, when the package is changed, when the service is disconnected.
8.5. Information about the date of the next write-off of the Internet package cost and the provision of a new traffic volume can be obtained by USSD * 135 * 3 * 2 #.
8.6. If at the time of the next write-off of the Internet package the subscriber is disconnected from outgoing and incoming communications due to late payment for the company's services or the use of the Pause service, the cost of the Internet package will be written off after the service is restored in full. The traffic will be provided in full within 24 hours and will be available until the end of the Internet package provision period. The period for providing the Internet package is not extended for the period of disconnection from the communication network.
8.7. The price of Internet packages 3000 + voka TV, 5000 + voka TV includes a subscription to a limited number of channels of the voka TV service. You can use voka TV using special application voka or on the website www.voka.tv. The voka service is provided in accordance with the voka service procedure.
9. Features of using one-time packages 500 MB or 1 GB:
9.1. One-time packages of additional Internet traffic of 500 MB or 1 GB are provided on the tariff plans WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, "In your rhythm" and are valid until the date of the next update of the traffic included in the tariff plan ...
9.2. Buying additional traffic packages is possible after the included traffic of the tariff plan or a previously purchased one-time package is completely used up.
9.3. The rest of the traffic of a one-time package is not saved when changing the tariff plan.
9.4. You can purchase packages of additional Internet traffic using the methods described in clause 5, as well as on the special page infopage.site. Redirection to this page occurs automatically at the end of the included traffic of the tariff plan / one-time package. The page is available in the browser mobile device only over HTTP. The page display is not guaranteed when using the HTTPS protocol.
9.5. When redirecting to a special page, HTTP traffic to other resources is blocked until the subscriber chooses the method of further work with the mobile Internet: purchasing a package or paying for traffic.
9.6. Traffic from applications, email clients, browsers with specific proxy server settings and other traffic other than HTTP is not blocked. Such traffic is charged in accordance with the subscriber's tariff plan.
9.7. If the subscriber chooses to use paid traffic, redirection to a special page is not made until the end of the current tariff plan period.
10. Features of using a one-time package " Unlimited Internet for a day":
10.1. One-time package "Unlimited Internet for a Day" is provided on tariff plans of the "Comfort" and "Super WEB" lines and is valid within 24 hours from the moment of connection.
10.2. You can purchase the "Unlimited Internet for a Day" package both in the process of using the included traffic of the tariff plan, and after its consumption.
10.3. The "Unlimited Internet for a day" package purchased before the end of the included traffic of the tariff plan is consumed first.
10.4. The purchase of each next package "Unlimited Internet for a day" becomes possible only after the expiration of the previous one.
10.5. The "Unlimited Internet for a Day" package is disabled when the tariff plan is changed to a tariff plan that does not belong to the "Comfort" and "Super WEB" lines.
11. Clients of the company - legal entities, if necessary, can prohibit subscribers from connecting to the Mobile Internet service or changing it by submitting a written application to the velcom sales and service centers or to the company's official attorneys, as well as using CCIS (CCIS administrator). The effect of the ban is not taken into account when changing the subscriber's tariff plan to the tariff plans listed in clause 3.
12. Internet traffic in the velcom network is charged at 1 KB.
13. The included Internet traffic of tariff plans, Internet packages and one-time packages is not consumed in roaming. Internet traffic consumed in roaming is charged according to roaming tariffs. Tariffication of roaming Internet traffic is performed at 10 KB on tariff plans of the BUSINESS.PRO, Super WEB, WEB, Non-stop, Smart, Corporate Smart, Big Plans, Telemetry, Comfort lines, tariff plans "Business class" and "In your rhythm" and 50 KB each - on other tariff plans.
14. The company has the right to unilaterally change this Procedure by publishing the changes on the official website.
15. In all other matters not regulated by this Procedure, the client and the company are guided by the provisions of the contract for the provision of telecommunication services concluded between the client and the company.

Telesystem Velcom provides cellular services throughout Belarus. The provider has many TPs and options in its arsenal. Besides, mobile operator regularly updates the base of its TPs, offering users packages with a wider range of cellular services. That is why the question of how to change the tariff plan for Velcom worries many network subscribers. In our review, you will find all the ways by which you can change the tariffication to Velcom.

Conditions for switching to another tariff

Before changing the tariff to Velcom, first read the rules for changing the TP:

• you can switch to a new TP on any day of the week, however, replacement can be made no more than once every 24 hours;
• before connection, the user's account must have an amount that is a multiple of the one-time subscription fee set on the package;
• free switching can be done once a month. In the future, the service will have a certain cost;
• all unspent packages of minutes and SMS, after connecting a new offer, burn out. Therefore, the transition will be more expedient at the end of the paid period;
• if, before changing the TP, the user has activated the "Mobile Internet", and a traffic package is working on the number, MB will be automatically transferred to the new product. This rule applies if the new offer supports this Internet service;
• if the option "Mobile Internet" is activated on the number, the connection to the "Internet for tariff" service becomes impossible;
• if the subscriber had access to the traffic allocated within the framework of the promotions, he can continue to use it, unless, of course, this contradicts the rules of the new TP;
• immediately after replacing the TP, the user's “Favorite Numbers” will disappear from the phone. It will be possible to reconnect contacts through the CCIS page, or by sending the USSD code * 141 * 3 * 3 #.

Now let's move on to the ways to change TP on Welcom.

The mobile provider has a lot of ways through which you can change the TP. So, you can switch to a new offer through:

• user's personal account;
• sending USSD code;
• mobile operator's salon;
• call to the hotline of the TV system.

For convenience, we will analyze each method in more detail.

You can change your tariff plan to Velcom yourself, through your online page. If you have not yet managed to register with the provider's personal account, you can do this as follows:

1. Go to the official Internet resource of the telesystem, and click the "Register" button;
2. In the line that appears, indicate the number of your mobile phone, and confirm the action;
3. Then an SMS with a code will be sent to the mobile phone;
4. Log in to the service using the code (in the future, the password can be changed), and use all the capabilities of the LC.

If you have forgotten the password for your page, you will need to follow these steps to restore access:

1. Go to the "Forgot your password" section;
2. Next, enter all the necessary data, indicate the mobile phone number, and the identification method (for example, via SMS), confirm your actions;
3. After submitting the form, an SMS with a code will be sent to your phone, enter it in the indicated field;
4. Next, come up with a new password, and click the "Recovery" button.

After these simple actions, you will again get access to your LC, or as it is called on Welcom - "ISSA".