How to find out the size of a monthly fee. Check Internet traffic

Using USSD commands, you can receive reference information about the services of the Velcom mobile operator, connect and disconnect them. To do this, you need to perform a simple action - type on your smartphone a certain combination of characters.

General rules for using commands

The USSD commands you send do not remain in the gadget's memory. You can use requests in roaming. Of course, the roaming partner must support USSD.
Using the USSD menu is free. If you are connecting to paid service, the system will warn you of the cost.

Please note: the USSD request must begin with an asterisk (*), and end with a lattice (#).

Between these characters you need to dial the short number of the operation. After typing a combination of characters, press the call.

Check balance and balance of Internet traffic

Using these commands you can check the status of your account, find out how many minutes you have left, SMS, MMS, megabytes of mobile Internet, top up mobile, refuse to receive bills on email etc.

Service Information and Management

The USSD commands presented in this block are intended for viewing information about connected services, number and tariff, switching to a contract and prepayment, etc.

MMS and mobile internet management

Service Management in Roaming

What is Balance Plus?

The mobile operator Velcom has the Balance + service. With it, you can find out which additional services available to connect. Relevant information may be displayed as a response to the request * 100 #.

To activate (deactivate) the Balance Plus service, dial * 149 # and press the call.

Balance Plus can be used to connect services:

• "King of the hill";
• "English lessons";
• SMS subscription
• USSD sport;
• "Laughing Challenge";
• Fanbox
• "Surprise."

Mobile operator Velcom, operating in Belarus, offers its customers an extensive line tariff plans, among which there are very favorable options for both phones and tablets. Often, the company's customers need to find out their tariff on Velcom. There are various ways (USSD-commands, calls to support), each of which will be considered in this article.

A subscriber who wants to receive data regarding Velcom’s own number can do this using several methods. They are divided into two groups: through self-service services or when contacting company employees. All information regarding the tariff plan, balance sheet, connected functions and services is received free of charge.

Using a USSD Request

The USSD-request service is a simple and convenient option, often used to find out Velcom tariff information and other data related to the phone as quickly and effortlessly as possible. In this case, the user does not need to use the Internet, make a call to the call center or listen to the Velcom voice service. The main disadvantage of the described method is that you need to remember or write down the necessary combinations of numbers. The easiest way to add the queries that are used most often to your phone’s contact list. So the tariff information can be found out at any time.

How to find out your Velcom tariff plan using the USSD combination:

1. Enter the command * 141 * 2 * 1 # from the keyboard.
2. In a few minutes, get the tariff name by SMS message (it also indicates the client number).

The function is useful to those who became a Velcom subscriber not so long ago, and have not yet remembered their own phone.

Call operator

If the phone does not have Internet or if for some reason the subscriber does not want to use it, you can make a call to number 411 from the number Velcom, the tariff for which you need to find out. The voice system will provide the caller with a list of points where you can only find the appropriate section and listen to the voiced information.

When the actions described above did not work out or the person got corrupted in the service prompts, you need to wait for the call center employee to answer and ask him how you can find out your Velcom tariff. In this case, the operator will announce the name of the used tariff with preliminary clarification of standard customer information.

The same method can be used by those who want to choose a tariff plan on Velcom with the most favorable conditions and want to study each of the proposed options.

Important! Users can also receive detailed advice online on the website of Velcom in the "Help" section. There is a button "Ask a Question", as well as links to operator groups in social networks, where you can contact the support staff to find out all the information that interests you.

other methods

Another popular option that allows you to find out the used Velkom tariff is your user account. Subscribers who can access the Internet from a mobile phone have the opportunity to easily find out everything about their tariff plan, as well as get complete control over their own phone number. Those who want to independently deal with all connected services, tariffs and features and be the first to know about new promotions and programs cellular operator, it is worth starting a Personal Account on the Velcom portal.

You must first register in the service: this procedure will not take much time. Entrance to the Personal Account is carried out in the generally accepted manner:

Tariff study

After the subscriber finds out what tariff he is using, he can immediately clarify all the conditions for its use. For example, the price of services, the size of the monthly fee, the number of packages included in payments, and so on. It is most convenient to do this on the Velcom website by going to the "Rates" section. For example, the conditions for the Smart tariff:

Other useful queries

All information regarding the tariff is clarified when sending the request * 141 * 2 * 4 #.

Active users of mobile Internet who are interested in the terms of its use, the size of the board and the timing of its charge can send the command * 141 * 2 * 3 #.

The balance of the tariff packages is determined using the combination * 101 * 1 #. Request for information on replenishment of the personal account - * 100 * 19 #. By dialing * 131 * phone number #, you can notify another subscriber that you are waiting for communication with him.

You can find out your tariff on Velcom using any of the above methods. The procedure is carried out even without access to the Internet - for this there is a call center and a service of USSD commands. In extreme cases, if you can’t get through, it’s possible to leave a request for feedback or ask a question directly on the site.

To clarify the parameters of their tariff plan, subscribers must first specify its name. This will help you familiarize yourself with room service options, for example, via the Internet. How do I find out the tariff plan at Velcom if the documents issued during the execution of the SIM card were lost or the conditions of service changed repeatedly on the number? The operator indicated earlier offers several options for obtaining information on the conditions under which the subscriber uses communication services. Consider how to find out the tariff plan at Velcom in more detail in this article.

Overview of Options

Before moving on to the main topic of the article, I would like to clarify that the operator has developed several services to inform its subscribers. With their help, you can also find out the Velcom tariff plan:

• USSD request(by entering a special request, through the USSD service you can quickly and without any additional costs view the data of interest);
• support line call(experienced consultants will answer for customer questions, help determine the choice of tariff or additional options);
• iSSA service(popular Internet assistant, full name - Internet service of the customer service).

Method 1. Contacting the support line

Registered subscribers or potential users of the operator’s communication services can contact the support line and ask how to find out which Velcom tariff plan. You can contact the information service from the SIM card of the current subscriber by dialing 411. As with calls to the support lines of other telecom operators, a voice informing system is provided to help the user receive the data of interest without connecting to a specialist.

Method 2. How to find out the Velcom tariff plan (USSD service)

A convenient and functional way is to obtain information about your number (it can be a balance, the name of the tariff, information about connected services, etc.) via USSD. By sending a short request, the subscriber will have to wait up to two minutes - the response from the operator will be received immediately (via text message). There are a number of commands that all subscribers should know. First, we present the main query, which can be the answer to the question considered in the article.

*141*2*1 # - by sending a similar combination, you can get in the response message not only the name of the tariff activated on the number from which the team was dialed, but also view your number (a similar function can be quite convenient for new customers who have not been able to remember their own number yet );

Other USSD requests that may be useful to customers

• *141*2*3*1# - Internet users using mobile gadgets, this request will allow you to find out what conditions are currently applied to the number when using the Internet, in case of connecting a tariff or option with a monthly fee, the date will also be indicated here, upon which money will be debited.
• *141*3*4# - to subscribers who have set the idea to change the tariff plan, this request will allow to realize their plan.

Method 3. Using the Internet Assistant

How to find out the tariff plan on Velcom with Internet? The web interface of the ISSA service is available on the official resource of the Belarusian telecom operator. Before you get access to viewing and managing the number, you must first register in the system. how this can be done is contained on the main page of the service. Here is a brief overview of the actions that the subscriber will need to perform.

Registration on the service

The subscriber who wants to access the online service and functional personal account needs to perform the following actions:

• From the mobile gadget in which the SIM card with the desired number is installed, enter the request * 141 * 0 #. This command allows you to access the service for setting a password to access the web information service.
• Assign and enter a sequence of characters (password) to access the Internet Assistant. Of the basic requirements for a password, only one thing should be distinguished: the number of characters should not be less than five. Moreover, the maximum length of the access code cannot exceed ten characters.
• Wait a few minutes for the data to be updated in the system and again go to the authorization data entry page, indicating your number and password assigned in the previous step.

What features are provided in the online customer service?

Those customers of the operator who are already familiar with the functionality of their personal account will never be faced with the question of how to find out the tariff plan at Velcom. After all, visiting the personal page of the ISSA service, you can perform any operations with the number, for example:

• find out the balance;
• view the name and parameters of the tariff plan;
• change the tariff;
• view a list of existing options;
• manage connected services: disconnect and connect them, etc.

Conclusion

How to find out the Velcom tariff plan: by the support line number, visit the subscriber’s web support service or use the short inquiry services - the client himself decides on the previously mentioned operator. Earlier we looked at several ways to get data. It should be noted that the USSD functionality is the most effective and less expensive: in order to use it, you do not need to connect to the Internet, wait on the specialist’s response line or bother with the voice menu, moving from point to point in the system.

8 months ago

"Mobile Internet" - a company’s service for providing wireless Internet access using 2G / 3G / 3G + technologies, which allows transmitting and receiving data using a mobile device (telephone, modem, etc.) that supports these technologies.

1. The service "Mobile Internet" includes:

• “Internet for a tariff plan” - the Internet access service is provided to all subscribers of the company upon conclusion of an agreement, change of a tariff plan (if the Mobile Internet service was not activated on the old tariff plan, or “Internet for a tariff plan” was used, or if described in clause 8.2). The service is provided without a monthly fee.
• internet packages 250, 350, 750, 1000, 1500, 3000, 3000 + voka TV, 5000 + voka TV - additional packages with the corresponding name included traffic volume in megabytes (hereinafter - Internet packages). The period for providing Internet packages is 30 days. If the Internet package is not disabled or modified, it will automatically last for the next period. The cost of the Internet package is debited in full at the same time from the balance of the client’s personal account when connecting, renewing or changing the Internet package. Traffic is provided within 24 hours from the moment of connecting, renewing or changing the Internet package.
• “Easy” package - a package with a monthly fee, without included traffic. The subscription fee is deducted daily in equal shares in proportion to the number of days in a month.
• 500 MB Internet traffic packets, 1 GB, “1 GB for everything else” and 10 GB are one-time additional Internet traffic packets. The validity period of the packages is limited by the current period of the provision of tariff plans. The cost of packages is debited as a one-time payment, traffic is provided in full when purchasing packages.
• “Unlimited Internet for a day” package - a one-time package with an unlimited amount of Internet traffic. The package is valid for 1 day. The package price is charged at one time in full, traffic is provided from the moment of connection.
• “Unlimited Internet” package - a package with an unlimited amount of Internet traffic, which is valid on the following tariff plans with the speed of mobile Internet, depending on the tariff plan:

2. Internet packages and the Easy package are available on the following tariff plans:

• Internet packages and the Easy package are not available on the tariff plans: Smart Infinite, Business Class, BUSINESS.PRO. Platinum, “At Your Rhythm”, lemon, “Six-month subscription”, Light, Light +, Light + for business, the tariff line “Comfort”, “Comfort +”, “Comfort + for business”, the line of tariffs for the Internet: Super WEB , WEB and Non-Stop. These tariff plans also do not provide the ability to connect / disconnect mobile Internet.

4. Management of the Mobile Internet service is performed by subscribers independently:
by USSD * 135 * 1 # - connection / disconnection of Internet packages, Mobile Internet services;
by USSD * 135 * 7 # - connection of one-time packages of additional Internet traffic;
in your personal account;
at ACCA, at 411.

5. Change of the Internet package, activation / deactivation of the Mobile Internet service (on the tariff plans where this opportunity is provided) is carried out within 24 hours from the date of application formation.

6. Applications for operations with the Mobile Internet service will not be processed if:
subscriber service is suspended partially or fully in accordance with the contract for the provision of telecommunication services;
there is not enough funds on the personal account balance to write off the cost of a new package (for subscribers paying for prepaid communication services).

7. Features of using Internet packages:
7.1. When using a tariff plan that includes megabytes in the monthly fee, the Internet package traffic will be consumed first, then the tariff plan traffic.
7.2. If you change the tariff plan, the Internet package will be saved if it is available on the new tariff plan, otherwise the Internet package will be changed to “Internet for the tariff plan”.
7.3. Traffic over and above included in the Internet package is charged according to the rates of the Internet package.
7.4. Unused balance of Internet packet traffic is reset after 30 days, when changing the package, when the service is turned off.
7.5. Information on the date of the next write-off of the cost of the Internet package and the provision of a new volume of traffic can be obtained by USSD * 135 * 3 * 2 # and in the Personal Account.
7.6. If at the time of the next write-off of the cost of the Internet package, the subscriber is disconnected from outgoing and incoming calls due to untimely payment for the company’s services or the use of the “Pause” service, the cost of the Internet package will be deducted after full service is restored. Traffic will be provided in full within 24 hours and is available until the end of the period of providing the Internet package. The period of providing the Internet package is not extended for the period of disconnection from the communication network.
7.7. The cost of Internet packages 3000 + voka TV, 5000 + voka TV includes subscription to a limited number of channels of voka TV service. You can use voka TV using the special voka application or on the website www.voka.tv. The voka service is provided in accordance with the voka Service Procedure.

8. Features of using one-time packages of 500 MB or 1 GB:
8.1. One-time packages of additional Internet traffic with a capacity of 500 MB or 1 GB are provided on the WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, “In Your Rhythm” tariff plans and are valid until the date of the next traffic update included in the tariff plan .
8.2. The purchase of additional traffic packages is possible after the full use of the included traffic of the tariff plan or a previously acquired one-time package.
8.3. The remaining traffic of a one-time package is not saved when changing the tariff plan, where 500 MB and 1 GB packages are not available.
8.4. You can purchase packages of additional Internet traffic using the methods described in clause 5, as well as on the special infopage.site page. Redirecting to this page occurs automatically after the end of the included traffic of the tariff plan / one-time package. The page is available in the browser of the mobile device only via HTTP. When using the HTTPS protocol, page rendering is not guaranteed.
8.5. When redirecting to a special page, HTTP traffic to other resources is blocked until the subscriber chooses a way to further work with mobile Internet: purchase a package or pay for traffic.
8.6. The traffic of applications, email clients, browsers with specific proxy server settings and other traffic other than HTTP is not blocked. Such traffic is charged according to the subscriber’s tariff plan.
8.7. If the subscriber chooses to use paid traffic, the redirect to a special page until the end of the current period of the provision of the tariff plan is not performed.

9. Features of using a one-time package "Unlimited Internet for a day":
9.1. A one-time package “Unlimited Internet for a day” is provided on the tariff plans of the Comfort, Comfort +, Comfort + for business, Super WEB and on the tariff plan “Semi-annual subscription”, Light, Light +, Light + for business and valid for a day from the moment of connection.
9.2. You can purchase the package “Unlimited Internet for a day” both in the process of using the included traffic of the tariff plan, and after its use.
9.3. The package "Unlimited Internet for a day", purchased before the end of the included traffic of the tariff plan, is consumed first of all.
9.4. The purchase of each next package “Unlimited Internet for a day” becomes possible only after the expiration of the previous one.
9.5. The “Unlimited Internet for a day” package is disabled when you change the tariff plan to a tariff plan that is not related to the Comfort, Comfort +, Comfort + for business, Super WEB, Light, Light +, Light + for business tariff plans .

10. Features of using the “10 GB Package” service:
10.1. A one-time package of additional Internet traffic of 10 GB at a speed without limit is provided on the tariff smart plan It is endless and is valid until the date of the next traffic update included in the tariff plan.
10.2. You can buy a package of additional traffic if you consume more than 100 GB of Internet traffic in the current month or after a previously acquired one-time package.
10.3. The acquisition of each next “10 GB Package” becomes possible only after the expiration of the previous one.
10.4. The rest of the traffic of a one-time package is not saved when changing the tariff plan.

11. Features of using the package “1 GB for everything else”:
11.1. A one-time package of additional Internet traffic of 1 GB is provided for access to resources, with the exception of Viber (official mobile application, including for PC), VKontakte (PC version, mobile version, official mobile application), Instagram (version for PC , mobile version, official mobile application), World of Tanks Blitz and World of Tanks games and is valid until the date of the next traffic update included in the tariff plan.
11.2. The rest of the traffic of a one-time package is not saved when changing the tariff plan.
11.3. Unused one-time packet traffic balance is accumulated and transferred to the next month in the amount of up to 10 GB.
11.4. One-time package connection is available with:
USSD * 135 * 7 #;
Personal account;
velcom recommends applications;
site site.

12. Features of using the package "Unlimited Internet":
12.1. Package management is available with:
USSD * 135 * 7 #;
Personal account;
12.2. When the “Unlimited Internet” package is connected, the traffic of the tariff plan is consumed first, then the package.
12.3. The cost of the Internet package is debited in full at the same time from the balance of the client’s personal account when connecting, renewing or changing the Internet package.
12.4 Renewal of the package - on the 1st day of each month.
12.5. When you simultaneously connect the packages "Unlimited Internet" and "Unlimited Internet for a day", the package "Unlimited Internet for a day" is consumed first of all.
12.6. The package is not disabled when changing the tariff plan, if it is provided on a new tariff plan.
12.7. From August 13, 2018, the possibility of transmitting data using the bittorrent protocol when using the “Unlimited Internet” package by subscribers of the “Comfort” and “Comfort +” line tariff plans (after spending the Internet traffic included in the subscription fee) is excluded.

13. Customers of the company - legal entities if necessary, they may prohibit the subscribers from independently connecting the Mobile Internet service or changing it by applying in writing to velcom sales and service centers or to the company's official attorneys, as well as in the Personal Account (administrator). The ban is not taken into account when changing the subscriber’s tariff plan to the tariff plans listed in clause 3.

14. Internet traffic in velcom network is charged at 1 KB.

15. Subscribers of velcom tariff plans, who have additionally activated the “International roaming” service or SMS-roaming, can use the “Mobile Internet” service in the networks of foreign operators-partners of the roaming company.
15.1. Information about the availability of Internet roaming in the network of a foreign operator-partner of a roaming company and the cost of roaming Internet traffic is provided on a special page of the site www.site.
15.2. The included Internet traffic of tariff plans, Internet packages and one-time packages is not consumed in roaming. Internet traffic consumed in roaming is paid at roaming tariffs. Roaming Internet traffic is charged at 10 KB on the tariff plans of BUSINESS.PRO, Super WEB, WEB, Non-Stop, Smart, Corporate Smart, Big Plans, Telemetry, Comfort, Comfort + lines , "Comfort + for business", tariff plans "Business class", "Semi-annual subscription", "At your rhythm", lemon, Light, Light +, Light + for business and 50 KB each - on other tariff plans.
15.3. The company has the right to inform subscribers (except for PRIVET tariff plans subscribers) about their Internet traffic if their consumption in roaming (from the moment of registration in the roaming partner network to the moment of returning to the home network) exceeds 20 MB.

16. The company has the right to unilaterally change this Procedure by posting the changes on the official website.

17. In all other matters not regulated by this Procedure, the client and the company shall be governed by the provisions of the contract for the provision of telecommunication services concluded between the client and the company.