Mobile operator velcom Belarus. Full list of USSD requests for A1 (velcom) subscribers

Telecommunications operator and Internet provider Velcom is one of the largest companies in the country. Its official website is located at velcom.by and provides a full range of mobile and home services, providing customers with a full range of options necessary for communication over the network and by phone. Let's take a closer look at the capabilities and tariff plans of the company.

The operator works in Brest, Vitebsk, Gomel, Grodno, Mogilev, Minsk and many other cities of the country. The company's website presents all the available operator services and reflects the functionality of a standard user personal account. The platform is located at Velcom.by.

In addition to the main resource, the provider has its own online store.

With the help of a personal account, subscribers can independently manage an active SIM card and all services connected to the number. Registration in the cabinet is made using a special form.

After that, the subscriber gains access to the automated services of the operator and can completely exclude his participation in the management of services, options and tariff plan.

Welcom Bye services

The Belarusian operator provides services:

• mobile communication and the Internet;
• home internet and TV;
• VOKA TV (online television).

The company provides subscribers with a range of services covering the needs of communication via cellular networks and using the Internet connection. Welcom provides regular and interactive online television via VOKA TV.

With its own resources, the company is an individual entrepreneur, that is, a private provider, one of the largest in Belarus.

In addition to basic services, the following options are presented on the official website:

• roaming and international calls;
• statistical IP-address, Internet protection, Antivirus, Firewall, block list, etc .;
• video calls, voice mail;
• services for business - SIMid, Mobile Call Center, M2M Coordinator;
• satellite and SMS monitoring;
• entertainment subscriptions.

Rates

The operator offers several categories of tariff plans for the phone at once. Among them are the following lines:

• "Comfort" - the maximum number of options included in one package is suitable for young subscribers using all the capabilities of modern smartphones;
• « Smart Endless"And" Business class "-" all inclusive "packages, focused on business people;
• "Anlim" - a line providing only Internet traffic;
• "Hello" - tariffs without subscription fee, are paid by the type of subscriptions for a weekly or monthly period, include various options for communication by phone, Internet, etc .;
• "For communication" - the line is focused on the provision of mobile services;
• "Pension", "Social", "Victory", "Data transmission";
• "Starter" is a standard tariff plan that allows you to get acquainted with the services and capabilities of the operator.

Below are the tariffs of the "Comfort" line:

Comparative description of "Smart Infinite" and "Business class":

Unlim service packages:

Possibilities of tariffs "Hello", "For communication" and "Start":

Social tariff group:

Service packages cover different needs of subscribers, including pensioners and clients belonging to socially disadvantaged categories of citizens. Mobile Internet included in tariff plans and provided in the form of additional unlimited packages that can be connected for a fee.

Home Internet is provided mainly together with VOKA television. Home Internet without television is represented by one tariff, which assumes only an access point to the network - "Internet 50".

Comparative description of tariff plans for home Internet:

Legal entities can activate VELCOM services on special conditions. To activate any tariff plan, an application is filled out in the form presented on the site.

Welcom coverage area

The company provides services based on GSM (GPRS, EDGE), UMTS (HSDPA, HSUPA), HSPA + technologies, providing subscribers with a 4G network throughout the country. The operator has 4.86 million subscribers, including representatives of small and medium-sized businesses and corporate clients.

The company is one of the largest in the Republic of Belarus, providing subscribers with a stable connection and Internet connection, both mobile and home. The provider attracts different categories of clients, since it provides services in different groups - children, youth, social. Among the operator's subscribers, there are business customers using affordable tariff plans for legal entities.

USSD requests are an easy and quick way to get the information you need from your mobile operator. One has only to enter the required request in your phone. However, it is simply impossible to remember all of them. So save and use the KB directory with all USSD requests for velcom subscribers.

General information:

Information and service management:

Mobile Internet and MMS:

Issa Velcom has been operating in the Belarusian cellular market since 1999. The list of services provided by the operator includes mobile communications, the Internet, calls to landline telephone numbers. The company strives for continuous development and expansion of the list of convenient services.

Each SIM card holder mobile operator access to the Personal Account opens. With the help of the Velcom Voka Personal Account (since 2019 https://asmp.a1.by), the subscriber gets the opportunity to manage services and receive up-to-date information from the mobile operator.

Access to the personal account allows the client to independently change the tariff plan, receive information on the personal account and perform other actions.

Follow the link to enter or register in your account - REGISTRATION & LOGIN

Click on the "Register" button and follow the instructions.

• by mobile number;
• USSD;
• PUK-1.

SMS - message

In the form on the page that opens, enter your mobile phone number, and then click on the "Send confirmation code" link directly below the input field. Then a message containing an SMS code is sent to the cell phone. The numbers must be entered in the form field of the same name. A repeated code request is allowed only after 3 minutes. The next step is to enter the field twice with a further click on the registration button.

USSD

By selecting this item, you are taken to a page containing a small guide to action. You will need to send a request from a mobile * 141 * 0 #.

An SMS message received on the phone should be answered by specifying a password of 5-10 alphanumeric characters in the text. The procedure ends after receiving a notification about successful registration in the system.

The indicated method is considered the most convenient of the existing ones.

PUK 1

Using the specified identification method requires activation of the corresponding service.

To complete the procedure, you will need to contact the Velcom sales or service point in Lytkarino, Vitebsk or another city in Belarus.

Entrance to the personal account of velcom (www.a1.by)

You can enter your account without any problems:

Features of the subscriber's personal account

Immediately after registration and authorization on the site, you can get access to the client's personal profile at A1. It is convenient to use it to manage the number and track the status of a personal account. The list of operations performed through the self-service account includes:

• balance check;
• clarification of information about the tariff plan;
• connecting or disconnecting room service;
• activation and deactivation additional services: voice mail, call forwarding, etc.

The financial section of the LC allows you to get information on installments, payments made, to cope with payment for cellular services using a bank card. The subscriber is given the opportunity to cancel an erroneous payment.

You can also contact the support team using Feedback to resolve important issues.

User manual - home page and main sections

Upon completion of the identification procedure, any of the above methods opens home page personal account A1 by.

The left column is a short menu. The main part of the window is occupied by a duplicated menu with detailed description each of the items. At the top of the page, the user's data is given with the name and surname. and mobile phone numbers.

It displays information about the selected tariff plan with the remaining amount of funds on the account. Also in this section you can get information about available benefits, methods of settlements with the operator, assigned to the subscriber status.

This section contains PIN, PUK codes, date of registration in the system.

The "Detailed Information" tab contains information:

• Subscriber ID number;
• number and date of creation of the personal account;
• operations for the previous month;
• the chosen payment method;
• the number of minutes remaining within the promotional offer.

Finance

This section contains the data required by home TV and Internet subscribers to timely pay for the services they receive. Here you can find a detailed history of payments made along with tips regarding payment, the option of replenishing the balance with a special card is available.

Installment information

This section contains information about the number of remaining payments for the purchased equipment, together with the amount of payment, maturity.

For the convenience of customers, there is an opportunity to write off payments on their own - there is no need to contact points of sale and service for help. It is enough to deposit the required amount money into the account.

In this section, A1 (Velcom) subscribers in Gomel, Vitebsk and other cities of Belarus have access to information about the amount currently on the balance of their personal account. You can also study the information regarding the payment credited for a 2-month period. For each of them the following information is indicated:

History of unconfirmed payments

The personal account contains a section with a list of completed transactions for registration of payment. The user also has the option to view the status of each of the payments made.

You can register a payment for an amount within 3 Belarusian rubles. The validity period is 3 days.

Payment by EO card

This section allows Velcom subscribers to pay for home TV and Internet using a special card.


To complete the operation, you will need to specify 14 digits of the code. The required information is shown on the express payment card.

Wrong payment

Personal account A1 by provides an opportunity for each subscriber of digital TV, mobile communications and home Internet to return an erroneously made payment. You can resort to this option if there was a mistake in the entered cell phone number. The procedure for reviewing a sent request for a refund takes within 3 days.

The notification of the results is sent in the format of an SMS message to your mobile phone number.

You will need to meet the following conditions:

• the amount of the payment made is within 30 Belarusian rubles;
• up to 2 weeks have passed since the date of the operation;
• the number of erroneously entered digits in the number is no more than 2.

Also, it is allowed to return the money upon payment to the PRIVET subscriber's number only when the declared amount of funds remained unused on the account on the date of processing the application.

In other situations, it is necessary to use the help of employees of Velcom cool points or the operator to whose account the funds were mistakenly deposited.

The application form contains the following items:

• the amount of funds - within the specified limit;
• the number to which funds were mistakenly sent;
• the correct number where you want to transfer money;
• date in standard format DD.MM.YYYY.

Rooms mobile phones should be specified in the generally accepted format YYXXXXXXX.

You will also need to confirm your agreement with the terms of the refund and the correctness of the information entered.

Accounts, detail

The section contains all data regarding the subscriber's accounts. The user has access to detailed information on the account and the indication of information on the accruals made within six months and for the current period - the previous day.

You can also place an order for an invoice sent to an e-mail address, correct the entered address, and the invoice delivery method. However, it should be noted that the service becomes unavailable during the period of preparation of the invoice for the services provided - from the 1st to the 3rd of the month.

Accruals for the current period

The section allows you to study information regarding how much home Internet and TV services cost. This takes into account the amount of the subscription fee and VAT. The cost of services is given for the current calendar period - a month.

The account balance at the beginning of the period, the amount of payments made, and their amount are indicated.

By clicking on the "Details" button under the specified information, you can request detailed data regarding the cost of home Internet and TV services, the amount of the monthly fee and VAT. The information is displayed in a small table format.

View Detail

Going to the specified section my.A1.by, you can request detailed information on the calls and SMS messages made. Information is available for each month from the past half year, as well as for the current period.

The information displayed on the screen is grouped into categories:

• incoming;
• outgoing.

After filling out a short form, you must indicate the data of interest, and then click the "Next" button. The M-code will be sent to the cell phone in SMS format. The specified information should be entered in the appropriate field.

Order invoice by e-mail

Each subscriber has an option to re-order an invoice for the provided communication services.

The information is sent to the e-mail address indicated by the client in the process of signing the contract.

If the subscriber repeatedly changes the address of receiving the invoice during the month, the information is automatically sent to the address recorded in the system at the time of preparing the invoice for the past billing period.

To order an invoice by e-mail, you will need to make adjustments to the delivery method in the appropriate section of your Personal Account.

Invoice delivery history

Here you can find information on the date of sending regular invoices for communication services provided by Velcom. However, the information may not be available if the user has selected the Get Itself delivery type.

How to change your shipping address

The procedure for changing the invoice sending address is as follows:

1. From the options offered in the corresponding section of the Personal Account, you will need to select an e-mail.
2. Then you must indicate the address email in the appropriate field of the form. It is allowed to enter several at once, separating them with a comma. If you select the specified method of invoice delivery, the information will be formatted in PDF format. You can also specify additional Excel media to receive information in a convenient Excel spreadsheet format. You need to select the appropriate invoice format using the drop-down list.
3. The final stage is to press the "Next" button. You are redirected to the confirmation page.

Subscriber services

You can familiarize yourself with what services are currently active in this section of your Personal Account.

Here is a list of connected options in a convenient table format:

• name of service;
• activation date;
• service status;
• reason for status.

You can activate or deactivate the options of interest within the selected tariff plan: 3G-unlimited to all networks, Melofon, MMS, Conference calls, etc.

Operations with a tariff plan

The tariff plan can be adjusted at the discretion of the subscriber. Within the framework of this section, it is allowed to connect or disconnect certain options, suspend service phone number... Here you can also get detailed information on all tariff plans available at Velcom with a description of each of them. You are given the opportunity to adapt the TP according to your personal needs.

Number change

The cost of the first number change during a calendar month with a decrease in the subscription fee should be clarified at the time of the operation, if an increase in the subscription fee is expected - the service is provided free of charge.

Subsequent change of number in any case plane tree. In this case, the balance of the account must contain the amount of money that is enough to pay for the service. The specific conditions for changing the number are described on the corresponding page. To do this, you need to click on the link leading to the description of the terms of service.

The procedure for changing the number is carried out by filling out the appropriate application. The form contains the following fields:

• number mask - 9 last digital values;
• room category:
• platinum;
• diamond;
• gold;
• silver;
• bronze;
• plain.

By setting the specified parameters, the subscriber can change the number online.

Mobile Internet

In this case, calls can be redirected to a cell or landline phone. It is suggested to set the appropriate action type for different phone states: busy, not answering, out of network coverage. You should go to this section of your Personal Account and enable the service for required types calls:

• If there is no possibility or desire to pick up the phone, the Subscriber does not answer.
• Line busy - The subscriber is busy.
• Out of reach or the device is turned off - The subscriber is not available.

Unconditional call forwarding allows you to redirect all incoming calls at once to the specified phone number.

Voicemail (plus package)

In this section of the Personal Account, the subscriber is offered the opportunity to activate or deactivate the Plus voice mail service.

The option works as a personal mobile answering machine. You can also designate an email address where all incoming voice messages will be sent.

Feedback

The website has a feedback form. You can fill it out to send an application. As soon as possible - within a day - specialists will consider the received appeal.

You can ask a question from your Personal Account. The received answer is placed in the section "Viewing history".

Suspension of services

When you go to this section of the Personal Account of Velcom Bye, you can pause the use of communication services. When this option is enabled, a corresponding notification is displayed.