People using communication services of cellular companies often forget about the conditions under which their number is serviced. Getting used to regular calls to specific destinations and corresponding charges, subscribers have to work hard to find out how much this or that service will cost. For example, a call to another country, etc.

In order not to get into such situations, it is enough to find out what prices for the selected tariff plan are used on the SIM card. How to find out tariff plan on Velcom and clarify the terms of service? Is it possible to do it yourself or is it necessary to contact the dispatch service specialists? All these questions will be discussed in the article.

How to find out the tariff plan for "Velcom": possible options

A subscriber can get data in several ways regarding his number. They can be conditionally divided into two categories: through self-service systems or with the help of employees of the operator's service mentioned earlier.

Receiving any data related to the state of the account, the list of connected services and options is free of charge. Let's take a closer look at each of the methods that can be used to view information about Velcom tariffs ( corporate tariff, options for individuals).

Using an automated service for number management

The operator of services "Velcom" has developed a whole service that is intended for the subscribers of this company and allows you to fully manage the number: change tariffs, activate and deactivate services, view data on expenses and receive other information. For people who use communication services and are already familiar with this service, the question of how to find out the tariff for Velcom is not relevant, because all the information is at hand. Anyone can get it in a convenient way: via USSD service, by calling a short number, via the Internet.

How to find out the tariff plan for Velcom through the web interface?

If you want to have full access to your number, view it and at any time independently manage services, account and change Velcom tariffs ("Everybody says", "Smart", etc.), then we recommend using the web interface. Going to the site of the cellular company and clicking on the link "personal account", you can find yourself on the initial page.

Here, before you can access, you will need to register. It is not difficult to do this, you should carefully read the instructions located on this form. This procedure is carried out once. In the future, the subscriber can at any time, using the assigned password, open his personal page. As mentioned earlier, having received the opportunity to view the data by number, a person who is a client of Velcom will be able to perform any actions “by clicking”.

Voice information system

For people using a yellow SIM card, those who better absorb the information received by voice, a voice information system has been developed. By dialing the combination 411 (+ dialing key) from your number, you can get into the multifunctional service. It is enough to select the appropriate items to obtain the required data. Please note that here you can also perform any operations with the number. In addition, you can always press the button to connect to the operator in the event that some actions cause difficulties and you need to clarify some nuances.

Service of short (USSD) requests

If you are interested, on "Welcom", use the SMS-informing method. You can send a USSD request from the SIM card for which you want to receive data as follows: * 141 * 2 * 1 # + dialing key.

In response to such a question, the operator will send a text notification to the client's number containing the name of the tariff. By the way, this request is perfect for those subscribers who do not understand their number and would like to refresh their memory. Indeed, the message that is sent by the automatic service in response to the previously given combination also contains a phone number.

Viewing tariff information

After the client finds out what tariff he uses on his number, it is easy to clarify what conditions are valid for him. In particular, we are talking about the cost of communication services, the value subscription fee (if available), the number of packages that can be included in monthly or daily payments. It is more convenient to do this through the official resource of the operator, it can be easily found through the search engine. Next, you need to find the desired name in the "Tariffs" section of Velcom ("Smart", for example) and familiarize yourself with the conditions:

• Monthly for using the tariff plan you have to pay 14.50 rubles.
• For the specified fee, the subscriber receives six hundred free minutes, which he can use at his own discretion. It is important to keep in mind that this limit does not include calls to short numbers (third-party content providers) and calls to international destinations.
• You can also call your “favorite” numbers (which can be assigned no more than five) free of charge within the established limit. If it is exhausted, the calls will continue to be free to the “favorite” numbers allocated to the list.
• To use the Internet also for a monthly fee of 14.50 rubles. per month is free within one gigabyte.

Full terms of the Smart tariff plan and other tariffs can be found on the official website or by calling the customer support service.

USSD requests are an easy and quick way to get from the operator mobile communications necessary information. One has only to enter the required request in your phone. However, it is simply impossible to remember all of them. So save and use the KB directory with all USSD requests for velcom subscribers.

General information:

Information about the state of the balance at the time of the request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information on the amount of the monthly payment, the remaining amount for payment of goods in installments and the date of completion of the write-off of contributions
Remaining service minutes included velcom international 100/250, the rest of the Internet traffic of the "ITV velcom" service package
Information about the amount due for the last invoice, for clients working without prepayment
Information about the number of minutes of outgoing calls made within the Closed Subscriber Group (ZAG)
The total number of minutes used when calling a "favorite" number (tariff plans "Pair", "Time for pairs")
The ability to quickly disconnect communication services in case of debt
Registration of unconfirmed payment
Checking the balance of a subscriber of the "Privetik" tariff plan (available to velcom subscribers, whose number is assigned as a "favorite" by the subscriber of the "Privetik" tariff plan)	* 101 * Subscriber's number Hi #
"Waiting for a call": the subscriber, whose number was indicated, will receive an SMS notification with a request to call you back with your number.	* 131 * Company subscriber number #
Account top-up with express payment card
Change of postal address for delivery of invoices to e-mail
Repeat invoice for the closed period by e-mail
Refusal to receive invoices

Information and service management:

Operation	USSD request
Information about connected subscriber services
Information on the list of services available for connection
Information about phone number and tariff plan
Change of tariff plan
Information about your number in the international format
Setting / canceling the ban on listening to ACCA news
Receiving USSD messages in transliteration
Reception of USSD messages in Russian
Setting / canceling the ban on the use of conditional call forwarding in roaming
Connecting minute packages to all networks
“Connected again”: all velcom subscribers who called you at a time when you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Activation / deactivation of the Stopitsot service (available to subscribers of the Kedy, Polukedy tariff plans)
Activation / deactivation of the service "Anti-identification"
Activation / deactivation of the Melofon service
Connecting / changing a "favorite" number (not available on tariff plans "Own Network", "BUSINESS.PRO", "BUSINESS.PRO.WEB")
Activation / deactivation of the "Pause" service
Connecting / disconnecting ISSA
Receiving the CCIS password
Connecting / disconnecting / changing the package within the framework of the "Director package" service for the Manager + tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the "Mobile Internet" service, MMS, streaming video ("Mobile TV"), all available
Receiving test MMS
Connecting / disconnecting the Mobile Internet service, changing the Mobile Internet service package, changing / deleting the application for changing the Mobile Internet service package
Connecting / disconnecting MMS
Information about the connected “Mobile Internet” service package and access point
Information about the connected package of the "Mobile Internet" service, the cost of the package and the date of the next write-off of the cost of the package
Information about the provided static IP address
Activation / deactivation of the "Antivirus" service
Activation / deactivation of the "Firewall" service
Activation / deactivation of the "Children's Internet" service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Activation of services "Roaming. Vacation", "Roaming Business"
Deactivation of services "Roaming.Vacation", "Roaming.Business"
Information about roaming partners
Validity period of services "Roaming.Vacation", "Roaming.Business"

Mobile operator Velcom, operating in Belarus, gives its subscribers the opportunity to change the used tariff independently and by different methods. For example, it may be necessary to change the tariff plan to Velcom when the company has released a new offer with an expanded range of services and favorable conditions.

In order for the operator's customers to know how to change their tariff plan, they should familiarize themselves with the information on the conditions under which it is changed, in what ways it can be done and how the functions connected earlier will work.

Before changing the tariff plan to Velcom, you need to learn about some rules, without which it is impossible to carry out this procedure:

• you can change the tariff on Velcom any day, but not more often than once a day;
• the procedure is paid in accordance with the rules established by the operator for a specific tariff;
• you can switch the tariff for a month for free. Further similar actions should be paid;
• for those who are served by the prepaid system, a paid transition to a new tariff is possible if the subscriber has a sufficient number of money to pay for the service.

Ways to change the tariff plan

Operator cellular communication Velcom has developed different ways to switch to another tariff:

1. By sending the combination * 141 * 3 * 4 # - this option is available to individuals.
2. Online from the official portal Welcom.
3. In the Personal Account. Here you need to have administrator access and be legal entity... The change of plan for tariffs that are not included in the number of available ones is made only after submitting an application.
4. At Velcom service points and communication salons, having a passport with you.

If during the period of tariff plan replacement the services connected by the subscriber are blocked, the operation cannot be performed. As soon as they are restored, the application for the transition must be resubmitted.

Switching to the "Pension", "Social" and "Employee" tariffs is absolutely free and unlimited number of times a month. For other pricing plans, check with the operator. On the first day after the offer is changed, the subscription fee is charged according to the new cost.

Validity of a number of services after the shift

Before changing the tariff, you should find out how the previously connected options will operate after that:

1. The remaining Internet traffic from the old tariff is canceled, and another package can be used by the subscriber immediately after activation.
2. The option "Mobile Internet" with active traffic is not deleted if the new tariff offer also has access to it. In this situation, the rest of the traffic can be used on another tariff chosen by the client.
3. Activation of the “Internet for tariff” function is carried out if the “Mobile Internet” was not connected on the previously used plan, and a package was used that was not included in the new offer.
4. If at the previous tariff the client did not have access to MMS and his own page in the system, after the change he gets the opportunity to use them.
5. Whether bonus traffic is available to the client who changed the tariff is determined by the procedure for the promotion, in accordance with which the Internet was provided.

After changing the tariff offer, the previously existing “favorite numbers” of the subscriber are canceled. You can activate them only if they are contained in the settings of the new plan. This is done by sending a USSD request * 141 * 3 * 3 # or in your Personal Account in a separate tab.

The process of changing the tariff may be limited by the conditions prescribed in the contract between by Velcom and her client when purchasing equipment at a discount. The mobile operator reserves the right to change the conditions with subsequent coverage of the adjustments on the official portal.

What is the Velcom Personal Account for?

Users who have registered in their Personal Account on the Velcom website have the opportunity to remotely change tariffs, activate and delete options, as well as manage money on their mobile phone account.

How to register

Step-by-step instruction:

Password recovery

If you have forgotten your password, you can send the system a second request by clicking on the "Forgot your password" link on the Velcom website.
How to proceed:

1. Send request * 141 * 0 #.
2. Specify a different password containing from five to ten characters.
3. Wait for the system to send confirmation.

Important! The newly entered password is considered temporary. After completing the procedure, you must enter your Personal Account and change it to a permanent one.

Features of the Personal Account

On the Velcom portal, the operator's client can carry out various operations:

• check the balance of the account;
• find out the balance, name and settings of the tariff plan;
• change the tariff plan by Velcom;
• check the remaining number of points, minutes;
• activate data transfer and much more.

It is possible to change the tariff plan to Velcom quite quickly and easily, and this can be done both remotely, there and during a personal visit to an office or service point. The only thing left for the client to do is to choose the most convenient option for himself.

Now we have to find out what USSD requests are for Velcom. This cellular operator offers a lot of different commands that allow you to receive this or that information about the SIM card, as well as to connect / disconnect certain functions. In general, there are a huge number of USSD requests on Velcom. But we will consider only the most useful and popular of them. Maybe they will help you to cope with this or that problem more than once.

What it is

But first, let's find out what are our current requests? Knowing this, you can understand whether you need them or not. Maybe you can do without them? USSD requests "VELCOM", like any other mobile operator, is nothing more than a self-service tool for the subscriber.

With their help, you can control the balance of the phone, check and change the tariff plan on the SIM card, implement different options, as well as disable and enable certain services and options. The main advantage of such combinations is that they are free and can be activated at any time of the day or night. The main thing is to know what exactly you need.

Balance

Perhaps, it is worth starting with the main function - this is the USSD balance request and all the commands that will help control the funds on the SIM card account. There are not so many of them, but there are some special ones among them.

For example, a balance request is made using the combination * 100 #. At the end of each set, you need to press the "Call" button. In response, you receive a message about the status of the SIM card account, and the result is displayed directly on the screen.

USSD requests by "VELCOM" allow you to easily change the tariff payment system. To work without prepayment, dial * 145 #. If you want to register some unconfirmed request, then * 141 * 1 # will help here. Basically, these are all useful commands for managing your account. We continue to study USSD requests by "Welcom" further.

Rates

It's no secret that using these commands, any subscriber can change his tariff plan. Each offer has its own combination. You can find out full information about this on the official website of the operator. After all, VELCOM has many tariffs. It is very long to list all the USSD commands for their connection. So check with the operator at the moment.

Instead, we will try to learn the universal USSD requests by Velcom. You can find out the tariff plan that you have currently connected with * 141 * 2 * 1 #. In addition, the subscriber can get his phone number by dialing * 147 #. Information about the Internet tariff plan is displayed after dialing * 141 * 2 * 3 * 1 #. Everything is easy and simple. In some cases, you receive an SMS message with all the information that you requested, but often the data is displayed directly on the phone display.

Additional services

Now a little about the interesting capabilities of our today's operator. They also have their own USSD requests by VELCOM. "Favorite number", for example, is added with * 141 * 3 * 3 #. After that, you will be able to add this or that subscriber to the appropriate list.

Also, please note that you are also able to activate some interesting and useful features with our today's commands. For example, you can connect the Internet, MMS, protection to your phone using a single request. With it, you will also receive all the information about the mobile Internet, which is available on the SIM card. To do this, dial * 135 # on your mobile phone and send a request for processing.

Sometimes you want to talk while roaming. USSD requests "VELCOM" allow all subscribers to quickly connect to such services. "Roaming" (international) is activated by * 141 * 3 * 2 * 1 #, and " International calls"can be activated by dialing the combination * 141 * 3 * 1 * 1 #. It turns out that without outside interference at any time, everyone is able to connect the services of beneficial conversations on a mobile phone abroad.

Services

Do not forget that VELCOM USSD requests have one more peculiarity. And it applies not only to this operator, but to everyone in general. These commands make it possible to connect / disconnect certain additional packages services and services. What can help us in communication?

Let's say the "500 SMS" option package. To do this, you must type * 119 # from your phone. Please note that the request itself is free. But for connecting one or another option, you will have to pay according to the tariff. All available settings (Internet and MMS are included here) come after sending * 135 * 0 #, and " Mobile Internet"is activated by the command * 135 * 1 #. As you can see, there is nothing difficult about it.

It is also worth paying attention to some non-standard services. "VELCOM" offers its clients the service. Oddly enough, it connects without any problems using the USSD request * 200 * 2 #. Melofon is another service that subscribers often pay attention to. And it is activated by the combination * 424 #. In principle, these are all fairly popular services that you can connect to yourself.

Inquiries and inquiries

The last point that we will consider is sending "homeless people", as well as receiving help information on a SIM card. "Welcom" allows you to do all this with the help of various USSD commands.

So, for example, everyone can request to call back (send a "bum") free of charge. Dial * 131 * friend's number # and send the command for processing. Another VELCOM subscriber will receive a free message from you with a request to call back. Sometimes this feature is very useful.

The rest of free SMS, MMS, minutes and Internet traffic also have to be checked from time to time. In this situation, another self-service team will help. It looks like * 100 * 1 #. If you want to know the whole list paid servicesconnected to mobile number, contact * 141 * 2 * 2 #.

Do not forget that the full list of USSD commands from the VELCOM company is quite diverse. Sometimes you want to quickly view it and select the desired self-service function. Everyone is able to do this very easily and simply. What does that require? Just submit a special request for processing. It looks like * 141 * 9 * 1 #. In response, you will receive an SMS message containing all available commands. Except that this does not include requests to change the tariff plan (for a specific offer).

As you can see, Welcom's USSD commands are diverse. And with their help, you can fully control the functionality of the SIM card. Don't be afraid to experiment. Remember that when you connect to a particular service, you will be charged in the amount set by the tariff. All background information is free.

We have tried to collect the most frequently asked questions from our subscribers and the answers to them. If you have a question, the answer to which you did not find in the list, you can ask it using a special form.

• click "Save" - \u200b\u200bthe file will start downloading to your computer
• run the software file and click "Start"

During the update (it will take about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.

• After the end of the process, click "Finish".

If you receive the error "To connect, you need to register on an available network" when connecting?

a) Install the modem to another USB port (If it is a stationary computer, then install the modem on the back of the computer).
b) In the 3G Internet program, check the network signal strength;

If the error "Connection failed (no network, low signal strength)" appears when connecting?

use the recommendations below and try again:
a) Install the modem to another USB port (If it is a stationary computer, then install the modem on the back of the computer);
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (Modem). If RAS (modem) is selected, select NDIS);
c) In the 3G Internet program, select the profile corresponding to your tariff plan or “Mobile Internet” service package. If not, create it manually using the instructions above.
d) In the 3G Internet program, check the network signal strength;
e) In the 3G Internet program, manually specify the network (Tools - Options - Network - Registration mode - Manual search and registration, then the Refresh button. After the program finds velcom network, select this network and press the button "Register");
f) Test the modem on another computer.

If you get a "Lost connection" error when connecting?

use the recommendations below and try again:
a) In the 3G Internet program, you need to check the Internet profile and select the one corresponding to your tariff plan or the “Mobile Internet” service package;
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (Modem). If RAS (modem) is selected, select NDIS).
c) Test the modem on another computer.

If the connection to the Internet is established when you connect, but there is no data exchange with the Internet?

use the recommendations below and try again:
a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (Modem). If RAS (modem) is selected, select NDIS);

c) Test the Internet via another web browser;
d) Check the modem on another computer;
e) Try to temporarily disable the antivirus program (the antivirus may block the connection);

What if the error "Device is disconnected or unavailable" appears when connecting?

use the recommendations below and try again:
a) Install the modem to another USB port (If it is a desktop computer, then install the modem on the back of the computer).
b) Test the modem on another computer.

What if the error "619/628" appears when connecting?

use the recommendations below and try again:
a) Check your balance for availability of funds;
b) In the 3G Internet program, select the profile corresponding to your tariff plan or “Mobile Internet” service package. If there is none, create it manually using the instructions above;
c) Remove the SIM-card from the modem and put it back into the modem;
d) Reinstall 3G Internet program;
e) Test the modem on another computer.

What if the error "633" appears when connecting?

use the recommendations below and try again:
a) Restart your computer;
b) Install the modem to another USB port (If it is a stationary computer, then install the modem on the back of the computer);
c) Test the modem on another computer.

If the error "Dialing a number through an operator or manually" appears when connecting?

If the error "Dialing a number through an operator or manually" appears when connecting, then use the recommendations below and try again:
a) It is necessary to uncheck the "Dialing via operator" checkbox on the Additional tab in the Network connections

• FOR Windows XP: START - Control Panel (Settings - Control Panel) - Network Connections;
• FOR Windows 7 (Vista): START - Control Panel - Network and Sharing Center - Change adapter settings);
• FOR Windows 8: Keyboard shortcut WIN + X - Control Panel - Network and Sharing Center - Change adapter settings)

If the error “720. There are no PPP network control protocols configured for your connection, or the appropriate network protocol has not been installed "?

This error can occur after changing the network protocol during the software update process, use the recommendations below and try again:
a) Try to perform System Restore if it has not been disabled;
b) Try to search the Internet for solutions to this error yourself;
c) Try reinstalling your operating system.

D-Link DWM-157

• in the dialog box select the location on your computer where you would like to save the software file
• click "Save" - \u200b\u200bthe file will start downloading to your computer
• unzip it and run the file “setup.exe” from the “ZTE MF180” folder

During installation (it will take about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.

How can I add a subscriber's number to the "Black List"?

If this function is provided by your telephone, you can use it by referring to the telephone manual. A1 does not have the Black List service.

How to check if my Personal Account is connected?

You can check the availability of the service by dialing USSD * 141 * 3 * 6 # call

How can I connect My Account?

Subscribers who signed contracts after December 21, 2010, access to the Personal Account is provided automatically. If you have disabled the service, you can connect it:

Step 1: dial USSD from your phone * 141 * 3 * 6 # call
Step 2: In response, enter the PUK1 code of your SIM card
Step 3: register on the website https://my.a1.by

Also, connection is possible when contacting the company:

• by calling the contact center 150 (you need to name the access code)
• in sales and service centers (you must have your passport with you)
• at points of sale and service of attorneys (you must have your passport with you)

How can I get a password for accessing My Account?

You can get information about the password used by sending USSD * 141 * 0 # call.

If you use tariff plans Video Surveillance, Satellite Monitoring, WEB Light, WEB 2.5, WEB 4.5, Non-stop 7.5, then the PUK1 code of the SIM card is used as a unique password.

The possibility of using the PUK1 SIM-card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or attorney sales and service points (based on an application and an identity document)

I want to change my tariff plan. When will the tariff plan change?

Change of tariff plan occurs automatically within 24 hours after you left the application. Please note: if at the time of processing the application for changing the tariff plan, the number is disconnected from the company's communication network due to debt or as a result of using the Pause service, such application will not be processed. After the restoration of service / deactivation of the "Pause" service, you can, if necessary, form a new application to change the tariff plan.

How can I assign / change a “favorite” number?

Customer served by tariff plans A1 assign / change a "favorite" number can:
1) with using USSD * 141 * 3 * 3 # call and then follow the prompts on the mobile phone screen
2) using ISSA

Customer served by tariff plans HELLO (if this option is available):
1) using USSD * 126 * 7 # call
2) using ISSA

View the assigned "favorite" numbers, if necessary, change them or add, you can dial with uSSD phone * 141 * 3 * 3 # call, and then follow the prompts on the mobile phone screen.

I don’t want to listen to your commercials on calls to 150. How can I disable this service?

For connecting the service " Roaming Vacation»A one-time fee is charged, which is debited within 24 hours after activating the service from the balance in a single amount according to the company's tariffs.

For using the service " Roaming Business»A monthly subscription fee is charged, which is debited within 24 hours after activating the service from the balance in a single amount according to the company's tariffs. If the subscriber has not turned off the Roaming.Business service, the subscription fee for this service will be automatically debited in a single amount from the balance no later than the 5th (fifth) day of each month and reflected in the invoice for communication services of the month in which the debiting was made.

Regardless of the day of connection / change of the service, a one-time fee / subscription fee is charged in full.

Important: in the same month the Roaming.Vacation or Roaming.Business service can be activated no more than once. This takes into account not only the fact that the service is connected, but also its availability in the current month.

How are roaming calls charged?

Roaming tariffs are charged per minute, payments are made according to roaming tariffs.
Funds are debited in roaming as soon as information about charges from roaming partners arrives. The final settlement may be made later than the actual use of services in roaming, therefore, a sharp change in the balance is possible.

Why does the cost of services (calls / SMS) differ in different countries and for different operators?

A roaming agreement is concluded between two mobile operators, respectively, each of the parties lays down its own conditions in it, sets its own tariffs. In addition, the cost of services rendered in roaming (calls, SMS, Internet connections) may change as a result of fluctuations in the exchange rate of foreign currencies.

How are calls in roaming charged if the phone number is forwarded to another number or to a voice mail number?

Unconditional call forwarding is paid according to the tariffs of A1, and call forwarding with a specified condition (for example, "The subscriber does not answer") - according to roaming tariffs: for incoming and outgoing calls.

Are included minutes / megabytes / SMS / MMS spent in roaming?

How much will incoming SMS cost for me in roaming?

You do not pay for incoming SMS in roaming. The sender of the message is responsible for the costs.

Do I need to change the number of the SMS center in the phone settings while roaming?

No, it doesn `t need. The number of the SMS center is the same for our subscribers both in Belarus and in roaming: +375296009000.

How to top up balance abroad?

You can top up your balance in roaming using express payment cards, SMS banking service, and various internet payment systems.
Express payment cards, you can use the USSD request by dialing * 141 * 4 # call from the phone (provided that the network in which you registered supports USSD). After receiving a response to your request, you need to enter the 14-digit code indicated on the card. After activation, the balance will be refilled automatically. You can also activate an express payment card using Personal account on the website https://my.a1.by (menu item "Financial information / Payment by EO card"), through the a1-menu application in the mobile phone, as well as by sending an SMS with the code of the express payment card to 411 (or +375296000411 ). SMS cost is paid according to roaming tariffs;
- To replenish your account using SMS banking, you should send an SMS to one of the service numbers (depending on the bank where you are served) with an indication of the type of operation, service code (password), payment amount, payment ID, phone number. The cost of SMS is paid according to roaming tariffs.
Account replenishment is not possible for subscribers who have outgoing calls barring or suspended services.
- You can also use internet payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the International Roaming / SMS-roaming service.

Can I answer calls while the phone is in use for data transfer?

If you use the "Mobile Internet" service in the 2G network, you will be able to answer the call only if there is no data reception / transmission at the time of the call
If you use the Mobile Internet service in the 3G network, you can receive and make calls without interrupting your Internet session.
If you use the "Data transmission" service, then you do not have such an opportunity. This is due to the peculiarities of the CSD technology itself.

What determines the data transfer speed when using the Mobile Internet service?

The data transmission speed in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- the speed of the subscriber,
- the workload of the base station.
When working on the Internet, the speed is also significantly affected by factors independent of network A1:
- capabilities and / or limitations of the server from which the data is downloaded;
- Internet channel load up to A1 network;
- the number of streams organized for download;
- setting the parameters of the TCP / IP protocol in the PC operating system;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.

I can't use my modem, because. when establishing a connection, the modem issues: "Error 619".

The reasons for such an error when using a USB modem may be:
- a problem with the USB port on your computer (either at the hardware level, or modem drivers conflict with another application on your computer);
- errors when configuring Internet parameters;
- the problem of your modem at the hardware level (faulty).

We recommend:
- make sure that the USB port of your computer is working properly by going to the "system properties-hardware";
- connect the USB modem to another USB port of your computer;
- restart your computer and try to connect only after the operating system is fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wire connections are reliable;
- remove the modem drivers and their configuration, and then install them again; choose the right tariff plan.

To eliminate the above options, try:
- connect the modem to another computer;
- connect a modem of another model to your computer.

What does it mean: Error 678: The remote computer is not responding?

This error occurs when:
a) When there are not enough funds on the balance sheet (the balance is zero / there is a debt / the regular account has not been paid);
It is recommended to top up the balance, and after the receipt of funds to the account, turn off and restart the modem.
b) The modem is not installed correctly.
It is recommended to try to reinstall the modem yourself,
In case of repeated failure, contact the A1 sales and service center.

I can not save the settings, the display shows: "Only 70 sets are allowed".

Delete all accounts in the configuration settings or update software phone.

What does it mean, "Error 734: The PPP Link Control Protocol has been interrupted"?

This error can occur when there is insufficient reception of the cellular network signal, an incorrectly entered username or password, an incorrectly written modem initialization string, or incorrect security settings. Also, the reason can be the inclusion of software data compression, data compression by the modem, error handling by the modem, and can also be checked in the "Use IP header compression" field in the properties of the TCP / IP protocol. Also, error 734 can occur due to non-activated Internet access on the subscriber number.
We recommend:
- move the phone to another location (if possible, closer to the window),
- check the name and password in the properties of the modem,
- check the modem initialization string character by character:
AT + CGDCONT \u003d 1, "IP", "web1.a1.by" for basic internet access;
AT + CGDCONT \u003d 1, "IP", "web2.a1.by" for WEB 25 package;
AT + CGDCONT \u003d 1, "IP", "web3.a1.by" for WEB 250 package;
AT + CGDCONT \u003d 1, "IP", "vmi.a1.by" for WEB 500, WEB 750, WEB 1500, WEB 3000, “Non-stop” packages;
AT + CGDCONT \u003d 1, "IP", "wap.a1.by" for A1 WAP package;
AT + CGDCONT \u003d 1, "IP", "web.a1.by" for A1 WEB package;
AT + CGDCONT \u003d 1, "IP", "plus.a1.by" for A1 WEB PLUS package;
AT + CGDCONT \u003d 1, "IP", "wap ..
- disable error handling by the modem and data compression by the modem in the modem properties, disable software data compression in the PPP parameters, disable software compression of IP headers in the TCP / IP protocol properties.
- check the port speed for the modem in the modem properties (usually it is 57 600 kbps or 115 200 kbps for 2005 and later models, larger values \u200b\u200bare possible).
- in the properties of the connection in the "Security" tab, select "Normal" (recommended settings), and in the "Used for verification" field, select "Insecure password".

What is CLICK service and what are its benefits?

CLICK is a service that allows you to automatically receive interactive infotainment messages on mobile phonein standby mode.
CLICK makes it possible to learn about A1 promotions, take part in quizzes and polls, keep abreast of the news of the economy, business, culture, sports, clarify the current exchange rates and weather forecast, get acquainted with the poster of events, receive congratulations, advice from stylists.
The service is available to all subscribers of the company, whose SIM card contains the CLICK STK application and the CLICK service is activated.

How much does activation / deactivation of the CLICK service cost?

Connection to the CLICK service is made free of charge and is provided without a monthly fee. All incoming messages are also provided free of charge.

Attention! The ordered content is paid! The cost is indicated in the "Details" menu item, which contains free information. Access to the WAP resource is charged separately and depends on what service is used to order media elements (Mobile Internet or Data transmission). In roaming, provided that the "Mobile Internet" or "Data Transfer" service is used, access to the WAP resource is charged at roaming rates.

How much does it cost to change a mobile operator while keeping a phone number?

When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.

Can I change the operator several times within the MNP?

The subscriber has the right to use the "Number portability" service again no earlier than 90 days after the last porting.

I am 16 years old, can I myself, without my parents, connect to the A1 network?

A1 Company enters into contracts for the provision of telecommunication services with minors between the ages of 14 and 18 with the written consent of their legal representatives: parents, adoptive parents or guardians. When concluding an agreement, a prerequisite is the personal presence of a minor and his legal representative with passports and a document confirming the adult's right to approve the conclusion of the agreement (mark in the parent's passport, child's birth certificate, document of guardianship). It is possible to conclude an agreement on the provision of PRIVET services from the age of 14 with a passport without the presence of legal representatives (independently).

Why was I not given a printout of the driver's license calls?

Detailed information about the subscriber's calls is provided by the company either directly to the person who has entered into an agreement on the provision of telecommunications services, or to his authorized representative with a power of attorney. It is possible to make sure that a citizen who has applied to the A1 sales and service center is indeed a client with whom a number service contract has been concluded, only upon presentation of an identity document. According to the Decree of the President of the Republic of Belarus No. 294 dated June 3, 2008. "On documenting the population of the Republic of Belarus" identity documents are: passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver's license, do not have the status of an identity document.

If the redirection goes from your number to the A1 subscriber number, you pay as an outgoing intranet call.
- When forwarding to a number belonging to another mobile network, you pay for the call as outgoing to other networks according to your tariff plan.
- Call forwarding to number voice mail free on the A1 network.
Please note: in international roaming in case of an established call forwarding (including to a voice mail number) you pay for both incoming and outgoing calls according to roaming tariffs. In A1 network, the forwarded call is charged as an outgoing call from your number in accordance with your tariff plan and forwarding direction.

How much will a call from a landline phone to my mobile phone cost?

You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by calling 164. These tariffs are set by RUE Beltelecom.