Huawei phone won't turn on - how to troubleshoot? The sensor on the Huawei phone does not work Setting up the phone highway.

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While Androids are extremely popular devices, the problem is that they only start to lag behind after a few months. We know the eye roll, right? This is the case for most Android devices like the Huawei y511. This is why people have problems with freezing, slow speed, poor battery backup, etc. It is also the reason most people keep their phone without photos and apps. However, most people don't realize that resetting Huawei can fix many of your problems. Hard or soft reset on your Huawei phone can easily stop your phone from lagging by restarting apps and everything else on the phone. Nifty, huh?

But how to properly restore huawei phone? Your first instinct might be to head to Google and do a quick search to find a tutorial on how to reset your phone. But don't waste your time looking for tons of tutorials looking for the perfect one when we have three great solutions for you below.

Part 2: How to Restore Your Huawei Phone in Android Recovery Menu

One of the simplest and effective ways resetting any Android phone is to use the recovery menu. This is a manual way to reset your Huawei device so you can get best results in less time. Follow the steps below to reset Huawei easily.

Step 1. Remember what we mentioned above? Turn off your phone. When off, press the power, home and volume buttons at the same time. This will enable the Android Recovery menu.

Step 2. After that, you will see a wide range of options. Use the volume up and down buttons to scroll until you see the "wipe data / factory reset" option.

Step 3. Press the power button to select this option. Now wait.

Step 4. After a while, the screen should be changed. Then select the "reboot system now" option. After the process is complete, the device will reboot.

Part 3: Reset Huawei from Settings Menu

Does the first option sound too difficult for you? Do not worry! If you don't want to go into details and are still learning how to reset Huawei, then this next option is for you. Instead of entering your device's recovery menu, you can simply use the interface and reset your device in less time.

Step 1. Enter the "Settings" option on your device and look for the " Backup and reset ". It will either be in the "Personal" or "Advanced settings" tab (depending on the Android version). If you have a password on your phone, you will need to use it.

Step 2. From there select the "Factory Data Reset" option.

Step 3. The interface will let you know how the reset will work. You can still back up your data using a third party interface. Just click on the "Reset Device" button and the reset process will begin.

Easy, huh?

Reset Huawei via Google Android

Android manager can find, lock and erase Huawei smartphone by searching functions on most android phones Huawei. Sign in to the web app using your Gmail address and password (link under Resources) and - if you have more than one Android device on your account - select the correct device name from the drop-down menu at the top. Click the "Erase" button if the phone was installed by Google. It won't work if you haven't registered your phone to Android Manager before.

Reset Huawei without Google credentials

However, without access to a Google account, you need to reset your device with external buttons... This procedure is model dependent, but typically involves holding down a combination of buttons at the same time until the device enters recovery mode. For example, Huawei's Valiant and Vitria models require you to press the Volume Up and Power keys for a few seconds until an Android robot with a red error icon appears on the screen. At this point, you can navigate the recovery menu using the Volume Up, Volume Down and Power buttons and select the option to erase the device.

Reset Huawei with One Click

Recently, the Huawei series smartphone has been very popular in the market and has huge popularity among people. As for me, a few days ago, I just bought latest smartphone Huawei, Huawei P9. Like the rest of us nowadays, to safely use smartphones, we usually tend to lock our phone screen with patterns, passwords and fingerprints, so other people cannot easily peek into our personal information stored in our phone memory.

As for me, I prefer a password to lock my phone, Huawei P9 screen, so that I can keep my data safe. Also, when you are faced with a situation where I accidentally lost my phone, perhaps because of the password, the people who picked up my phone could not easily start it up. But unfortunately, I once did a stupid thing that I forgot the password I set earlier so that I could not unlock the Huawei P9's screen lock to use my phone. You really couldn't imagine how pleased I was and how excited I was.

Luckily, when I asked my friends for help, they presented me with some useful software and said that it was just a piece of cake to unlock your lock screen without losing our data on android devices after using the software. That being said, of course, I couldn't wait to try this software immediately. To be honest, I found this a useful software for me to unlock the screen lock. Just four steps. Here are the steps that I share with you.

Continuing the Q&A rubric, I decided to tell you about the Honor 6A smartphone, the famous Chinese brand Huawei. Some online stores do not mention the manufacturer, but do not hesitate, this is still the same Huawei. Honor models are very popular in Russia, and 6A models are especially good in terms of price-quality ratio. But each tube has its own set-up challenges. And our test subject today is no exception.

My sister's working smartphone died, and she asked to choose a fresh replacement device. The range of 5000-6000 rubles was announced. Long searches on the net have led nowhere. At this price point, all smartphones are equally bad. The main selection criteria are - rAM and a high-quality screen. You can throw slippers at me, but these are really the two most important points. No matter how powerful the processor is in the phone, it will be stupid if you have 1 gigabyte of memory. And the shitty screen is just unpleasant to look at.

We increased the budget a bit and found two better options: Huawei Y5 2017 and our copy. The differences between them are minimal. The sister chose Honor to her liking.

So, the main characteristics of Honor 6A (aka DLI TL20 in the Russian version and AL10 in the Chinese), released in 2017:

Snapdragon 430 MSM8937 processor (8 cores).
RAM 2 GB (internal 16 GB) - this is our desired minimum.
1280x IPS screen
Battery 3020 mAh.
Shell E1 Operating system Android 7.0.

You might argue that there are tons of other options with these characteristics. And you will be right. But there was nothing else available in the city of Vladivostok. Therefore, we took the best option from the availability and do not regret it yet. We bought at MTS, because it takes a long time to wait with Aliexpress or Gearbest. And the phone was needed yesterday.

By the way: in the official Russian online store you can buy a fresh model Honor 7A at the same price (excluding shipping). There are two gift options to choose from.

In general, I have written answers to the most popular questions for all owners of this device. You can also ask your own in the comments.

Honor 6a: is there NFC or not?

There is no NFC function on this phone. The selling price of the device prevented the manufacturer from embedding a chip supporting near-field communication.

How to insert a SIM card into Honor 6A?

The technology is similar to all modern phones. Find the SIM card slot cover on the left side of the case. He's there alone, you can't mix it up. We insert a key-clip from the box or any pointed object into the hole of the tray. Insert the SIM card into the slot and close it. Everything!

Unlock Google Account on Huawei Honor 6A

With the release of the seventh "android", the issue of bypassing Google account can be considered the most popular on smartphones of any company. I ran into this problem myself when I decided to dig into. I made a hard reset out of habit and was very surprised when the offer to enter the Google password came out. This innovation appeared quite recently, and I did not know about it. Well, since you are reading this section of the article, then you want to bypass the FRP protection on the Honor 6A.

Honor 6A won't turn on or frozen

This smartphone model does not have a removable battery, and if the phone screen does not respond to touch, the buttons do not work, and I don’t want to wait until the battery is discharged by itself, I suggest three ways to solve the problem.

For a forced reboot of the "android", you must press the "Power" (on / off) button and hold for 10-15 seconds. Usually 15 seconds is enough for a restart, but if it doesn't work, then try holding the power button longer, sometimes up to 1 minute.
The second way to reboot the phone is to press and hold simultaneously the "Power" and "volume -" or "+" buttons for 15 seconds. In a pinch, both volume buttons. This trick is universal for any phone and Honor is no exception.
The third method is suitable for people with straight arms. You need to carefully remove the back cover of the phone and disconnect the battery for one minute. After assembly, the phone should turn on with a 90% probability.

Honor 6A update

I do not recommend installing firmware updates manually from unknown sources. This lottery can turn a smartphone into a brick. If you are confident in your actions and understand why you need it, information on this issue is constantly updated in the w3bsit3-dns.com forum thread of the same name.

Automatic official updates that arrive by air are not supported by Chinese manufacturers for a long time, usually until the next model of their devices is released. Therefore, you should not wait for the latest firmware.

How to remove vibration on the Honor 6A keyboard

In the phone settings section there is an item "language and input". It contains everything related to entering text from the keyboard. Go to the subsection "virtual keyboard" and select the version that you use by default for typing. Disable vibration in settings. Please note that Google Voice Typing is not a keyboard but dictation technology.

Read also: What to do if the video card on the computer or laptop is very hot?

Honor 6A - battery

Battery specifications:

Model: HB405979ECW
Capacity: 3020mAh
Type: Lithium Ion
Voltage: 3.7 Volts
Compatible with models: 6C, Y5 2017, Nova

Retail price in Russia - 1300 rubles. In China - $ 6.6-9.9. The only thing: I know from experience that Chinese batteries last less than their "original" counterparts. This is most likely due to poor quality components or an incorrectly specified capacity.

Honor 6A - display replacement

The guy in this video is well versed in repairing smartphones and clearly shows how to change the LCD screen.

Display price $ 22.49 (at the time of article publication)

Buy Honor 6A display on Aliexpress.

The cable for the power button costs just under two dollars.

How to reset password on Honor 6A?

The first option is to unblock by logging into your Gmail account (playmarket):

You need to enter an incorrect password or pattern key for five times.
After the fifth error, the option “ Forgotten password"That you want to click.
You can now log in with your Google username and password associated with your phone.
After that, you need to draw a new pattern and confirm the change.

The second option for those who have forgotten their password is to hard reset the phone settings:

Press and hold the "Power" button to turn off the device.
Press and hold the Volume + and Power buttons until the screen displays the logo.
Now release the power key and hold the volume key.
Use the volume buttons to select the option "wipe data / reset factory settings" and confirm it with the "Power" button.
Then select the option "reboot system now" using the same button.
After this procedure, Honor 6A will be reset to factory settings along with password reset.

Huawei Honor 6A Factory Reset

If you are sure exactly what you want to do Hard reset, first make sure you know which Google account the operating system is linked to, and you remember exactly the password from this account (Email). Otherwise, you will have to deal with unlocking. If all the data is available, watch the video. Knowledge of English is not required.

Honor 6a: how to connect to a computer

With the complete USB wire, which charges the phone, we connect it to the port of a PC or laptop. A pop-up window will appear on the phone screen in which you will need to confirm the connection. An icon will also appear on the notification bar to indicate that the devices have been successfully connected.

In the phone panel, you need to lower the notification panel and select HiSuite in the current connection - after that Windows will install the drivers. Click on the virtual CD drive that appears and run the installation file of the HiSuite program, which will download and install everything you need to synchronize devices. The computer must be connected to the internet.

If HiSuite is not in the list, download and install it on the program on your PC. After rebooting both devices, it will be possible to connect in two ways, which are in the smartphone notification panel (HiSuite or MTP), through the program or through the explorer.

How to turn on the pedometer on Honor 6A?

In order to activate or remove the pedometer on the lock screen of your smartphone, you need to go to "menu-settings-device-lock screen-additional information". There is a “pedometer” item that you can turn on or uncheck.

Honor 6a: call recording

You will need Root rights and Root Explorer

Open Root Explorer and go to / system
In edit mode open build.prop
Find the line ro.config.hw_voicerecord \u003d false and change false to true (if there is no such line, create it manually).
Save the file.
Go to the path / cust / current location / prop and open local.prop in edit mode
Change the line ro.config.hw_voicerecord \u003d false from false to true (if there is no such line, create it manually)
Save the file and restart your phone.

When you call, you need to press "more" -\u003e "record"

Honor 6A - battery drains quickly

Possible reasons fast discharge:

The screen is at maximum brightness all the time.
Many applications are open.
The battery is swollen (the phone is uneven on the table).
The battery resource is exhausted (provided that the phone is in operation for at least a year) or its marriage, if, for example, a month has passed since the time of purchase.
Bad (or incorrect) firmware that distributes power incorrectly between blocks.

there is a large number of factors that make Huawei's touchscreen unresponsive. Quite often, mechanical damage becomes the root cause of such circumstances, in addition to them there are also software malfunctions, which can only be identified and eliminated at a service center.

First, pay attention to the appearance of your device. Due to clogged dust or oil droplets, the touchscreen may not respond to the owner's touch. To do this, you must constantly wipe the display with a special microfiber. This simple cleaning can get it to work. Also, train yourself not to use your phone with dirty or wet hands.

An improperly glued film may be the culprit for the touchscreen not working. This is due to air and dust bubbles that accumulate between the display surface and protective film... To solve this situation, you need to peel off the old film and glue the new one.

Sometimes the Huawei touchscreen does not work due to the fact that the signals received by the device are incorrectly perceived. Then, to return the program to its senses, it is enough to restart the phone.

Examine the screen carefully for chips. Even small cracks can cause the phone to slow down. As a result, the touchscreen partially responds to commands only in certain areas. Replacing the touchscreen on the phone in our service center will help to return the phone to its normal working condition.

If the touchscreen does not work on your Huawei phone, this may be due to a breakdown or failure of the sensor control chip. Very often, the failure of the module occurs after falls or strong impacts. It can also be caused by moisture penetration into the case. Replacing the microcircuit with a new one will help to solve the problem.

The touchscreen on the phone may break due to the breakdown of various components. For example, the loss of work can be a failure of the printed circuit board or its components, caused by moisture penetration, or mechanical damage. Only a complete diagnostics is able to reveal what exactly has broken down.

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Transcript

1 FAQ for HUAWEI Smartphones on android platform Release 1.0 Date HUAWEI TECHNOLOGIES CO., LTD.

2 2013. All rights reserved. Reproduction or transmission of this document or any part thereof in any form and by any means without the prior written permission of Huawei Technologies Co., Ltd. is prohibited. Trademarks and other trademarks of Huawei are trademarks of Huawei Technologies Co., Ltd. All other trademarks and brands mentioned in this document are the property of their respective owners. Note Purchased products, services and their specifications are subject to the contract between Huawei and the customer. All products, services, specifications or part of them described in this document may not be included in the package or scope of services. Unless otherwise specified in the contract, all statements, information and recommendations provided in this document are presented in the format "AS IS" without warranty of any kind, express or implicit. The information in this document is subject to change without notice. The utmost care has been taken in the preparation of this document for the accuracy of the information it contains, and all statements, information and advice contained in this document do not imply any warranty, either explicit or implicit. Huawei Technologies Co., Ltd. Address: Website: Email Mail: Huawei Industrial Base Bantian, Longgang Shenzhen People's Republic of China i

3 1 Calls Contents Contents Calls Why does my phone screen turn off when I bring it to my ear? Why doesn't the screen turn on when the call ends? How do I set a custom ringtone? How do I vibrate or mute on an incoming call? Contacts How to copy contacts from the SIM card to the phone memory? How to copy contacts from phone memory to SIM card? Why are some contacts not copied to the SIM card? How to export contacts to microsd card? How do I import contacts from a microsd card? How do I export contacts to another phone? How to set a contact photo? How do I delete multiple contacts at the same time? How do I organize contacts into groups? How do I add a contact to a group? Language and text input methods How do I change the system language? How do I switch between input methods? How do I change the font and font size? SMS / MMS How to distinguish between sent and received messages? How do I save a draft message? How long is the SMS message? What happens to long SMS messages? How do I attach an attachment to an MMS message? Are there any restrictions on the size of the attachment? An error occurred while sending or receiving an MMS message. What to do? How do I set my notification ringtone and vibration when I receive a message? How do I delete or block a message? How do I delete multiple messages at the same time? Can I change the font of messages without changing the system language font? Email How do I add or remove an email account? How do I attach an attachment to an email? Are there any restrictions on the size of the attachment?

4 1 Calls 6 Multimedia Where are photos and videos saved? How do I change their default save location? How do I select a microsd card as the default photo and video storage location? How do I turn off the sound when taking a photo? Why can't I open some images, videos, and audio files? How can I view the lyrics of a song while playing it? Will the background audio or video playback stop when there is an incoming call? How do I use my phone to record audio? Where are audio recordings saved? Mobile data transfer How to check mobile data traffic? How can I reduce my mobile data traffic? How do I search the Internet while talking? What if there is no Internet access after turning on the data service? What should I do if my internet connection keeps dropping? How do I use my phone as a modem? Wi-Fi What to do if you connect your phone to wi-Fi networks does the “Authentication Failed” message appear on the phone screen, or the phone cannot obtain an IP address? What should I do if Internet access does not appear on my phone when I connect to a Wi-Fi network? What if my Wi-Fi connection keeps dropping? If my phone is connected to a Wi-Fi network and data is turned on, how do I choose how to access the Internet? How to use your phone as a point wi-Fi access? Bluetooth What if my phone is invisible to other Bluetooth devices? Why can't I send the file to another Bluetooth device? What is the maximum distance between Bluetooth devices for pairing and file transfer? DLNA How to use DLNA function? How to add and remove files and folders general access? How do I view the shared files on my phone? How to upload and download files using DLNA? Android Beam How to use the Android Beam app? Can Android Beam be used in Airplane Mode? GPS Navigation How to use the GPS Navigation function? Could using GPS navigation lead to more data traffic?

5 1 Calls 12.3 What if the navigation application cannot find my location? Can I track my indoor location? What if the location is not accurate? Applications How do I download third-party applications? What should I do if the "Installation blocked" message appears when installing a third-party application? Can I uninstall system and operator-preinstalled apps? How do I set my microsd card to be the default storage for third-party apps? Advanced How do I restore factory settings? Will the data be deleted? How do I update my phone software? What if you forgot your unlock pattern? How to use the Face Control function? How do I turn auto-rotate screen on and off? Why do you need an auto-rotate screen function? What does the illumination of the phone buttons depend on? How do I turn off the sound of touching the screen and vibration feedback? How to see the available seat in internal memory and on the microsd card? Why is the actual internal storage of the phone less than stated? How do I free up space on the internal memory? What if the phone is very slow? How do I remove the microsd card? How do I back up my apps, contacts and messages? Where to save the backup? How do I change the default city in the Weather & Clock app? How do I update data in the Weather & Clock app? What if the data is not updating? Why doesn't my PC detect my phone? How do I take a screenshot? How do I clear my browser cache and history?

6 1 Calls 1 Calls 1.1 Why does my phone screen turn off when I bring it to my ear? Why doesn't the screen turn on when the call ends? Your phone is equipped with a proximity sensor located next to the speaker. When your ear (or other object) is near the proximity sensor, the screen turns off automatically. When your ear (or other object) is at a sufficient distance from the proximity sensor, the screen will automatically turn on. If the screen does not turn on when you end a call, make sure that the proximity sensor is not obstructed by anything. 1.2 How to set a custom ringtone? How do I vibrate or mute on an incoming call? You can save your favorite songs on your phone and set one of them as a ringtone. Open the pre-installed Huawei audio player on your phone. In the list of songs, press and hold the song you want to set as ringtone, then from the displayed options menu, select Set. as a ringtone. 4

7 1 Calls Figure 1-1 To enable vibration or mute for an incoming call: Go to Settings, tap Sound\u003e Silent mode. From the displayed options menu, select Vibrate or Mute. Figure 1-2 5

8 2 Contacts 2 Contacts 2.1 How to copy contacts from SIM card to phone memory? Step 1 In the contact list, tap\u003e Manage contacts. From the displayed options menu, select Copy Contacts. Figure 2-1 Step 2 Select copy contacts from SIM card, wait for the contacts to load, then select the contacts you want to copy, or press SELECT ALL to select all contacts. Step 3 Press COPY. Follow the onscreen instructions to copy the contacts to your phone memory. 6

9 2 Contacts Figure How to copy contacts from phone memory to SIM-card? Step 1 In the contact list, tap\u003e Manage contacts. From the displayed options menu, select Copy Contacts. Figure 2-3 Step 2 Select copy contacts from phone memory, wait for the contacts to download, then select the contacts you want to copy, or press SELECT ALL to select all contacts. 7

10 2 Contacts Step 3 Press COPY. Follow the onscreen instructions to copy the contacts to your SIM card. Figure Why are some contacts not copied to the SIM card? If there is a contact on the SIM card with the same name as in the phone memory, these contacts will be merged when copied from the phone memory. 2.4 How do I export contacts to a microsd card? How do I import contacts from a microsd card? To export contacts to a microsd card: Step 1 In the contact list, tap\u003e Manage contacts. Step 2 From the displayed options menu, select Export to Drive. Note After you select the Export to storage option, a message appears on the screen asking where to save the .vcf file to which the contacts will be exported. Step 3 Click OK to export contacts from phone memory to microsd card. You can also copy the .vcf file from the microsd card to your PC. To import contacts from a microsd card: Step 1 In the contact list, tap\u003e Manage contacts. 8

11 2 Contacts Step 2 From the displayed options menu, select Import from storage. If there are multiple .vcf files on the microsd card, you can import contacts from one, multiple, or all .vcf files. For more information, see the User Guide on the site How do I export contacts to another phone? There are several ways to copy contacts to another phone: Bluetooth: Make sure both phones are Bluetooth enabled. Turn on Bluetooth on both phones. In the contact list, tap\u003e Access contacts and select contacts. Click SUBMIT. Select Bluetooth from the displayed options menu. Follow the onscreen instructions to copy the selected contacts to another phone. Figure 2-5 SIM Card: Copy the contacts to the SIM card, insert the SIM card into another phone, then copy the contacts from the SIM card to the phone memory. Microsd card: Export contacts stored on your phone to a microsd card. Insert the microsd card into another phone, then import the contacts from the microsd card to the phone memory. 2.6 How do I set a contact photo? You can select a photo stored in the phone memory and set it as a contact photo. nine

12 2 Contacts On the contact edit screen: Step 1 Click the icon next to the contact's name. Step 2 From the displayed options menu, select Take Photo or Select Photo from Gallery. Follow the onscreen instructions to select a contact photo. Step 3 Click DONE. Figure 2-6 In Gallery or File Manager: Step 1 On the Gallery or File Manager screen, open a photo. Step 2 Select\u003e Set as\u003e Contact photo, select or take a photo. Follow the onscreen instructions to edit the photo. Then click SAVE. Drawing

13 2 Contacts 2.7 How to delete multiple contacts at the same time? Step 1 In the contact list, tap Contacts (account). \u003e Filter contacts and select a storage location. Step 2 In the displayed contact list, tap\u003e Delete contacts. Step 3 Select the contacts to delete, or click SELECT ALL to select all contacts. Then click DELETE\u003e OK. Figure How to organize contacts into groups? How do I add a contact to a group? Step 1 In the contact list, click to view contact groups. Step 2 Click to add a contact group. Enter a name for the group. Step 3 Tap Add Member, select the contacts to add, then tap ADD MEMBER. Step 4 Click DONE. For more information, see the User Guide on site 11

14 3 Language and text input methods 3 Language and text input methods 3.1 How do I change the system language? Open the Settings app. Under PERSONAL DATA, select Language & input\u003e Language to select a language. If the language you need is not in the list of available languages, you can install a third-party application that supports this language. Figure How to switch between input methods? Click on the text box to open the onscreen keyboard. A keyboard icon appears on the status bar of your phone. Swipe down on the status bar to open the notification panel. Press Select Input Method to select an input method. 12

15 3 Language and text input methods Picture How do I change the font and font size? The default font cannot be changed. You can install a third-party application that allows you to change the interface font. To change the font size: Step 1 Open the Settings app. Under DEVICE, select Display\u003e Font Size. Step 2 Click on the font size to apply it. Drawing

16 4 SMS / MMS 4 SMS / MMS 4.1 How to distinguish between sent and received messages? Messages are stored in chains on your phone. Received messages are located on the left side of the screen. The contact photo is displayed to the left of the message. Sent messages are located on the right side of the screen. Your photo is displayed to the right of the message. Drawing

17 4 SMS / MMS 4.2 How to save a draft message? While composing your message, press the or button to save the draft message. This draft will appear in the message thread the next time you open the SMS / MMS application. 4.3 How long is the SMS message? What happens to long SMS messages? One SMS message can contain a maximum of 160 Latin characters or 70 Chinese characters. A long SMS message can contain a maximum of 7 SMS messages. If your message is longer than 7 SMS messages, it will be automatically converted into an MMS message. 4.4 How do I attach an attachment to an MMS message? Are there any restrictions on the size of the attachment? While composing a message, tap the icon. Follow the onscreen instructions to add an attachment. To select the type of attachment. The size of an MMS message attachment must not exceed 300 KB. If you attach a larger attachment, it will be automatically compressed before being added to the message. The image resolution will be reduced. Drawing

18 4 SMS / MMS 4.5 An error occurred while sending or receiving MMS. What to do? Possible problems and how to solve them: MMS message cannot be sent or received if data transmission is disabled. Before sending or downloading an MMS message, enable mobile transmission data or connect your phone to a Wi-Fi network. If the problem is not resolved, make sure there is enough space in your phone's memory. To do this: Open the Settings app. Under DEVICE, select Storage to view information. If your phone does not have enough free space, delete unnecessary files... Figure How to set the notification ringtone and vibration when receiving a message? Step 1 In the message list, tap\u003e Settings. Step 2 In the NOTIFICATIONS section, select Select Ringtone. Select a ringtone from the displayed list of notification tones. 16

19 4 SMS / MMS Figure 4-4 Step 3 To enable vibration when new messages are received, go to the message settings section and tap Vibrate. Figure How to delete or block a message? How do I delete multiple messages at the same time? To delete or block a message, press and hold it. From the displayed options menu, select Delete or Block. Blocked messages will not be deleted when the thread that contains the message is deleted. 17

20 4 SMS / MMS Figure 4-6 To delete all messages, on the SMS / MMS screen, tap\u003e Delete all threads\u003e Delete. Figure 4-7 To delete multiple messages, on the SMS / MMS screen, press and hold the thread until the Trash icon appears. Select the message threads to delete, click the Trash icon, then click Delete. 18

21 4 SMS / MMS Picture Is it possible to change the font of messages without changing the font of the system language? The font of the messages changes with the system language. It is not possible to change the message font without changing the system language font. For information on changing the system language font, see paragraph 3.3 How to change the font and font size? See Language and text input methods. 19

22 5 Email 5 Email 5.1 How do I add or remove an email account? To add an email account: Step 1 On the home screen, touch\u003e Email. mail. Step 2 Select an account type from the list or select Other. Enter your address and your email password, then click Next. Step 3 Follow the instructions on the screen to set the account type (POP3 or IMAP) and enter other information. If you are unsure of any of the options required to set up your account, contact your email service provider. Step 4 Click Next. The screen displays the Inbox folder of the email account you just configured. Then, on the Inbox screen, tap\u003e Settings\u003e ADD ACCOUNT to add another email account. To delete an email account: Step 1 On the Inbox screen, tap\u003e Settings. Step 2 Select an email account. Step 3 At the bottom of the screen, tap Delete account, then tap OK. For more information, see the User Guide on the site How do I attach an attachment to an email? Are there any restrictions on the size of the attachment? While composing an email message, tap the add attachment icon. To 20

23 5 Email The total size of attachments per email must not exceed 5 MB. Drawing

24 6 Multimedia 6 Multimedia 6.1 Where are photos and videos saved? How do I change their default save location? On the Camera app screen, drag down the Arrow icon to open the Settings section. Then click on the icon and select Save to. Figure 6-1 If Memory Card is selected for Save to, open the File Manager application and select SD Card. Your photos and videos will be saved in the DCIM\u003e Camera folder. If the Save to setting is Phone, open the File manager application and select Phone. Your photos and videos will be saved in the DCIM\u003e Camera folder. 22

25 6 Multimedia Cannot change the default save location. 6.2 How do I select a microsd card as the default location for saving photos and videos? Make sure the microsd card is correctly installed in your phone. On the Camera app screen, drag the Arrow icon down to open the Settings section. Then click on the icon value Memory Card. and select Save to Picture for How do I turn off the sound when taking a photo? You cannot turn off the sound when taking a photo. 6.4 Why can't I open some images, video and audio files? Possible problems and solutions: Your phone does not support this file format. Supported image formats: PNG, GIF, JPG and BMP. Supported audio and video formats: MP3, WAV, OGG, MID, AMR, MP4 and 3GP. 23

26 6 Multimedia To open other file formats, install the appropriate third-party applications. The file is damaged. Download this file again and try to open it. The file is copyrighted. Get the non-copyrighted version of this file. Low battery level. Connect your phone to the charger and try again. There is not enough space in the phone memory. Open the Settings app. Under DEVICE, select Storage to view information. If your phone does not have enough free space, delete unnecessary files. Figure 6-3 An unknown error has occurred. Restart the corresponding application or phone. 6.5 How can I view the lyrics of a song while it is playing? Music text should be in .lrc format. The audio file and the file with the lyrics must be saved in the same folder, their names must match. When listening to a song on a preinstalled audio player, drag the Arrow icon down to view its lyrics. 24

27 6 Multimedia Figure Will the background audio or video playback stop when there is an incoming call? When playing audio or video in background You get incoming call, music or video playback will be paused. When the call ends, music or video playback will resume. 6.7 How do I use my phone to record audio? Where are audio recordings saved? You can use your phone as a voice recorder. Step 1 Open the Voice Recorder app. Step 2 Click to start recording. Step 3 Click to stop recording. Click to play the audio you just recorded. 25

28 6 Multimedia Figure 6-5 To change the default storage location for recordings, open the Settings app. Under DEVICE, select Storage\u003e Default storage, then select Internal storage or SD card. Figure 6-6 If the Default Memory is set to Internal Memory, open the File Manager application and select Phone. Your recordings will be saved in the Recordings folder. If SD card is selected as the default Storage, open the File manager app and select SD card. Your recordings will be saved in the Recordings folder. 26

29 7 Mobile data transfer 7 Mobile data transfer 7.1 How to check mobile data traffic? Open the Settings app. Under WIRELESS & NETWORKS, select Data Transfer. Figure How to reduce mobile data traffic? To reduce the amount of data traffic: Use Wi-Fi networks to access the Internet. Disable your mobile data connection when you do not need Internet access. To quickly turn data traffic on or off, open the notification panel and tap the icon. 27

30 7 Mobile data transfer Disable image downloads when browsing the Internet. On the Browser app screen, tap\u003e Settings\u003e Content settings and uncheck the Download graphics box. Figure 7-2 Disable background data sync when you don't need it. Go to Settings\u003e Accounts & sync and turn off Accounts & sync. Figure 7-3 Close applications that may cause background data transfer when not in use. 28

31 7 Mobile data transfer 7.3 How can I search the Internet during a call? You can search the Internet during a call only if the call is on a 3G network. 7.4 What if there is no Internet access after turning on the data transfer service? Step 1 Make sure a valid SIM card is correctly inserted into your phone. Step 2 Make sure the data service is activated for your SIM card. For details, contact your service provider. Step 3 Restore the default access point (APN) settings. Open the Settings app. Under WIRELESS & NETWORKS, select More ...\u003e Mobile networks\u003e Access Points (APNs). Tap\u003e Factory data reset and try again. Figure What should I do if my internet connection keeps dropping? Make sure your network signal is strong and stable. Open the Settings app. In the WIRELESS & NETWORKS section, select More ...\u003e Mobile, then check the Post box. front. data. 29

32 7 Mobile data connection Figure 7-5 If the problem is not resolved, restore the phone to default settings and try again. 7.6 How do I use my phone as a modem? The USB tethering function allows you to use your phone as a modem for your PC. Step 1 Connect your phone to PC using a USB cable. The driver will automatically install on your PC. Step 2 Open the Settings app on your phone. Under WIRELESS & NETWORKS, select More ...\u003e Tethering mode, then select USB tethering and enable data service. Your PC will have access to the Internet. thirty

33 7 Mobile data transmission Figure

34 8 Wi-Fi 8 Wi-Fi 8.1 What should I do if the “Authentication Failed” message appears on the phone screen when the phone connects to a Wi-Fi network, or the phone cannot obtain an IP address? Possible problems and solutions: The Wi-Fi hotspot name and password have been changed. Use the correct username and password to connect to the network. The maximum possible number of devices are connected to the Wi-Fi hotspot. Connect to a different Wi-Fi hotspot. If the phone cannot obtain an IP address, configure a static IP address. To do this: On the Wi-Fi settings screen, tap on the access point you want to connect to. In the dialog box that appears, select Advanced. In the IP Settings drop-down list, select Static. Enter your password and click Connect. When the connection is established, the Wi-Fi network icon appears in the status bar. 32

35 8 Wi-Fi Figure 8-1 If the problem persists, turn off and then turn on Wi-Fi, or restart your phone. 8.2 What should I do if Internet access does not appear on my phone when I connect to a Wi-Fi network? Make sure the Wi-Fi hotspot you are connected to has Internet access. If you are using another phone as a Wi-Fi hotspot, make sure that data service is turned on. Restart the Wi-Fi hotspot and try again. 8.3 What should I do if my Wi-Fi connection keeps dropping? On the Wi-Fi settings screen, tap\u003e More features\u003e Wi-Fi in sleep mode. From the displayed options menu, select Always. 33

36 8 Wi-Fi Figure If the phone is connected to a Wi-Fi network and data transmission is on, how to choose a method of Internet access? When your phone is connected to a Wi-Fi network and mobile data service is turned on, the phone automatically uses the Wi-Fi network to access the Internet. When there is no Wi-Fi connection, the phone will automatically switch to mobile data. The icons in the status bar indicate which network (Wi-Fi or mobile network) is used to access the Internet. The icon means the Wi-Fi network is in use, the icon means the mobile network is in use. Note: The actual appearance of the icons may differ depending on the model. 34

37 8 Wi-Fi Figure How to use your phone as a Wi-Fi hotspot? Your phone can operate in wireless hotspot mode and provide Internet access to other devices. Step 1 Open the Settings app. Under WIRELESS & NETWORKS, select More ...\u003e Modem Mode. Step 2 Select a Wi-Fi hotspot. Step 3 Tap Set up Wi-Fi hotspot. Set the hotspot name and password, then click Save. Step 4 Enable data service. Other wireless devices will have access to the Internet. 35

38 8 Wi-Fi Drawing

39 9 Bluetooth 9 Bluetooth 9.1 What if my phone is invisible to other Bluetooth devices? Possible problems and solutions: Your phone is invisible to other devices. Turn on Bluetooth, tap Bluetooth to go to Bluetooth settings screen. Click on the name of your phone and set the visibility parameters. Figure 9-1 Bluetooth Visibility Timeout. Re-set Bluetooth visibility or change the visibility timeout. On the Bluetooth screen, tap\u003e Visibility Timeout to set the visibility period. 37

40 9 Bluetooth Figure Why can't I send a file to another Bluetooth device? Possible reasons: Another Bluetooth device did not accept your file transfer request. The other Bluetooth device does not support the file transfer format. The distance between your phone and another Bluetooth device is more than 10 meters. 9.3 What is the maximum distance between Bluetooth devices for pairing and file transfer? The maximum distance between Bluetooth devices for pairing and file transfer is 10 meters. 38

41 10 DLNA 10 DLNA 10.1 How to use DLNA function? DLNA (Digital Living Network Alliance) technology allows media files (such as photos, videos and music) to be shared between devices on the same Wi-Fi network. Before using DLNA function, please make sure your phone and other DLNA devices are connected to the same Wi-Fi network and have DLNA function enabled. Open DLNA app. You will be able to share, view and download media files on other DLNA devices. Drawing

42 10 DLNA 10.2 How do I add and delete files and shared folders? Before sharing a file, on the DLNA app screen, tap\u003e Settings and select Share my files. Otherwise, other devices will not be able to detect your phone. Figure 10-2 To share a media file or folder: Step 1 On the DLNA app screen, click Share. Step 2 Click to select the files or folders you want to share. Step 3 Click. 40

43 10 DLNA Figure 10-3 To remove a media file or folder from the sharing: On the Sharing screen, tap\u003e Remove Shared Files, tap the files and folders you want to remove from the Shared, then tap. Figure 10-4 Or, on the Share screen, touch and hold the file or folder you want to remove from the share, then from the displayed options menu, select Remove Shared Files. 41

44 10 DLNA Figure How do I view the shared files on my phone? Do one of the following: On the DLNA app screen, tap, enter part of the file name and the entire file name, then tap the Search icon to search. In the displayed list of search results, select the file you are looking for. 42

45 10 DLNA Figure 10-6 On the DLNA app screen, tap Peripheral. devices or other media sources. In the server list, click on a server to view its shared files. Figure How to upload and download files using DLNA? To upload a file: 43

46 10 DLNA Step 1 On the DLNA app screen, tap Peripheral. institutions. Step 2 In the displayed list of servers, press and hold the required server. From the displayed options menu, select Send. to device to display the File Manager screen. Step 3 Press PHONE or SD CARD, select the file or folder you want to upload and press. Figure 10-8 To download the file: Step 1 On the DLNA app screen, tap Periphe. Devices to display the server list. Step 2 Press and hold the file you want to download, from the displayed options menu, select Download. By default, downloaded files are saved to the download folder under File manager\u003e Phone\u003e DLNA. 44

47 10 DLNA Figure

48 11 Android Beam 11 Android Beam 11.1 How to use the Android Beam app? Android app Beam provides the ability to quickly exchange information between two phones with NFC technology. To transfer a web page or contact from one phone to another, simply post it rear panels to each other. To enable NFC, open the Settings app. Under WIRELESS & NETWORKS, select NFC. To turn on Android Beam, tap on Android Beam and turn off Android Beam. To transfer web pages or a contact from one phone to another, place them back to back, then touch the screen of the transferring phone. Drawing

49 11 Android Beam 11.2 Can Android Beam be used in Airplane Mode? No, you cannot use Android Beam in Airplane Mode. 47

50 12 GPS navigation 12 GPS navigation 12.1 How to use the GPS navigation function? Make sure your phone is GPS-enabled and has a navigation app installed. Step 1 Open the Settings app. In the PERSONAL DATA section, tap My location and select By GPS satellites. Figure 12-1 Step 2 Open the navigation application on your phone and get directions. Some navigation applications may require a network connection to function. If you plan to use such an application, make sure that your phone has Internet access. 48

51 12 GPS Navigation 12.2 Could the use of GPS navigation result in more data traffic? Yes, using GPS navigation can result in increased data traffic. For details on rates, contact your service provider. To reduce data traffic, download offline maps or third-party applications that support offline navigation. What if the navigation application cannot find your location? Can I track my indoor location? Some navigation applications require a network connection to function. Make sure your phone is connected to a Wi-Fi network or data service is turned on. Find your location outdoors to improve signal reception. GPS signals are very weak indoors, which can lead to inaccurate positioning results. If the problem is not resolved, please download a third-party navigation application and try again. What if the location is not accurate? Geolocation accuracy depends on GPS satellite signal and map accuracy. Try to find your location outdoors or use another navigation app. If your phone supports AGPS, open the Settings app. Under PERSONAL DATA, tap My location and select Quick GPS search. 49

52 12 GPS Navigation Figure

53 13 Apps 13 Apps 13.1 How do I download third-party apps? Third party apps are available in Google play Store What should I do if the "Installation blocked" message appears when installing a third-party application? Installing a third-party application from outside the Google Play Store will display the "Installation blocked" message. If you still want to download this third party app, open the Settings app. In the PERSONAL DATA section, click Security and select Unknown sources. After completing these steps, try the installation again. 51

54 13 Applications Figure Can I uninstall system and operator-preinstalled applications? System Applications cannot be deleted. Operator-preinstalled applications may possibly be removed. To uninstall the app, open the Settings app. Tap Apps, then tap the app you want to uninstall to display the About app screen. Click Uninstall and follow the instructions on the screen. If the application cannot be removed, the Remove button will not appear on the About Application screen. 52

55 13 Applications Figure How to set the microsd card as the default storage for third-party applications? By default, third-party applications are installed on the phone's internal storage. If your phone has a microsd card installed, you can change the default storage for third-party apps. Open the Settings app. Under DEVICE, tap Memory\u003e Default memory. Select SD card from the displayed options menu. Drawing

56 14 Optional 14 Optional 14.1 How to restore factory settings? Will the data be deleted? Restoring factory settings will delete all user data on your phone, including your google account and other accounts, system settings and application settings, and installed applications... Restoring factory settings does not remove system updates. Step 1 On the Settings screen, tap Backup & reset\u003e Factory data reset. Step 2 Following the prompts, tap Reset phone settings, then Reset phone again. The phone settings are reset and the phone restarts. For more information, see the User Guide on the website How do I update my phone software? Please back up your phone data before starting the update. There are several ways to update your phone software: Online update: Before starting the update, make sure your phone has Internet access. To avoid increased data traffic, it is recommended that you perform the online update while connected to a Wi-Fi network. Open the Settings app, tap About phone\u003e Online update, then follow the on-screen instructions. 54

57 14 Optional Figure 14-1 Upgrade with microsd card: Download the upgrade package from the website and save it in the root directory of the card. Open the Settings app. Under DEVICE, tap Storage\u003e Software update\u003e Update from SD card, then follow the onscreen instructions. Drawing

58 14 Additional 14.3 What to do if you forgot your unlock pattern? If you have a Google account: If you enter your pattern incorrectly five times in a row, the message “Forgot your pattern?” Will appear on the screen. Click on it to log into your Google account to reset your unlock pattern. If you enter your pattern incorrectly 20 times in a row, the Google account sign-in screen appears automatically. Log into your Google account to reset your unlock pattern. If you do not have a Google account: Download the update package for your phone from the website Save the update package in the root directory of the microsd card and install the microsd card on your phone. Turn on your phone, press and hold the power button, volume up button and volume down button at the same time until the Android icon appears on the screen. Your phone software will be updated and the phone settings will be reset. If the update fails, contact an authorized service center How to use the Face Control function? To use the Face Control function, your phone must have front-camera... When using the Face Control function for the first time, turn on the data service. Step 1 Open the Settings app. Under PERSONAL DATA, tap Security\u003e Screen lock\u003e Face control. Drawing

59 14 Optional Step 2 Follow the onscreen instructions and click Configure\u003e Continue to take a photo. Step 3 Make sure your face is centered on the Camera screen and wait for the phone to take a photo. Then click Continue. Step 4 Select a backup unlock method and configure the unlock settings. If for some reason your face is not recognized when unlocking, you can use the backup method. Step 5 Click OK. Note To unlock your phone using Face Control, place your face in the center of the Camera application screen. The phone recognizes you and unlocks you. How do I turn auto-rotate on and off? Why do you need an auto-rotate screen function? Open the Settings app. In the DEVICE section, tap Display to enable or disable the auto-rotate screen function, check or uncheck the Auto-rotate screen checkbox accordingly. Figure 14-4 When the auto-rotate screen feature is enabled, the phone's screen orientation changes automatically based on the position of the phone. This function is very useful when browsing the web, taking photos, videos, writing messages and playing games. 57

60 14 Additional 14.6 What determines the illumination of the telephone buttons? The phone buttons are backlit depending on the lighting: they are backlit in the dark and not backlit in normal light. How can I turn off the sound of pressing the screen and vibration feedback? Open the Settings app. In the DEVICE section, tap Sound, uncheck the Key sound, Screen tap sound, Screen lock sound, and Enable vibration feedback. Figure How to see the available space in the internal memory and on the microsd card? Open the Settings app. Under DEVICE, tap Storage to view information. 58

61 14 Extras Figure Why is the actual internal phone memory less than stated? System applications take up space in the declared phone memory How do I free up space in the internal memory? If your phone has a microsd card, move large files to it. Drawing

62 14 Optional If a microsd card is inserted in your phone, change the default save location for third-party applications to the microsd card. Open the Settings app. Under DEVICE, tap Memory\u003e Default memory. Select SD Card from the displayed options menu. Figure 14-8 Remove unused applications. Open the Settings app and tap Apps, then an unused app to display the About app screen. Click Uninstall and follow the instructions on the screen. Drawing

63 14 Extras What to do if the phone is working very slowly? Close unused applications running in the background. Open the Settings app, tap Apps and open the RUNNING tab. Tap an app to open the About App screen, then tap Stop. Clear your app cache. Open the Settings app, tap Apps and open the ALL tab. Then click Clear Cache. Clear your cache and browser history. On the Browser app screen, tap\u003e Settings\u003e Privacy, then tap Clear cache and Clear history. Figure Restart your phone. If the problem persists, please restore the phone to factory settings. How do I remove the microsd card? Disconnect the microsd card before removing it. Otherwise, the data stored on the microsd card may be lost. Step 1 Open the Settings app. Under DEVICE, tap Storage\u003e Unmount SD card. 61

64 14 Optional Figure Step 2 Remove the microsd card How do I back up my apps, contacts and messages? Where to save the backup? application Backups allows you to back up your data and restore it to your phone. To back up data to a microsd card: Step 1 In the list of applications, select Backups. Step 2 Click Back up to SD card. Step 3 Tap Apps or System Data, select the apps and system data you want to back up, then tap Back up. 62

65 14 Advanced Figure To recover data from a microsd card: Step 1 In the list of applications, select Backups. Step 2 Click Recover from SD Card to display the list of backup files. Step 3 Click on backup file, select the applications or system data you want to recover, then click Recover. Drawing

66 14 Extras How do I change the default city in Weather & Clock? Step 1 On the Weather & Clock app screen, select\u003e. Step 2 Click on a city to set it as the default city. For more information, see the User Guide on the website How do I update data in the Weather & Clock app? What if the data is not updating? Make sure your phone has Internet access. In the WIDGETS list, touch and hold the Weather & Clock widget to add it to the home screen. Tap on the Weather & Clock widget to update the weather information. Or tap on Weather & Clock in the app list to update the weather information on the Weather & Clock app screen. Figure Possible reasons for failure to update information: Weak signal mobile network or Wi-Fi networks. Place your phone in a place with good network signal. The default city or time is incorrect. Change the default city and time and try again. 64

67 14 Optional Why doesn't my PC detect my phone? Once connected to your PC, swipe down on the status bar to open the notification panel. Tap USB connected, then tap Turn on USB storage. Your PC will detect your phone as a USB storage device. Figure How to take a screenshot? Press and hold the power button and volume down button at the same time. The screenshot will be saved in the Gallery application. How do I clear the cache and browser history? Step 1 On the Browser app screen, tap\u003e Settings\u003e Privacy. Step 2 Click Clear Cache and Clear History. 65

68 14 Optional Drawing

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