User's personal account with wellcome. About company

Personal Area Is a self-service system that allows the company's subscribers to receive information about their personal account, tariff plan and manage their services. Clients have the ability to grant authorized subscribers special rights to manage the services of other subscribers of the client. The assignment to subscribers of the access rights "Personal Account Administrator" (hereinafter referred to as the administrator) and "Supervisor of the Personal Account" (hereinafter referred to as the supervisor) is made at the request of the client. Assigning an administrator to subscribers is available only for legal entities.

Actions performed by the subscriber / administrator / supervisor in the Personal Account are equated to actions performed by the client in accordance with and on the terms of the contract.

1. Access to the Personal Account is provided automatically to all subscribers of the company.

• USSD * 141 * 0 #;
• PUK1 SIM-cards - for subscribers of tariff plans "Video Surveillance", "Satellite Monitoring", tariff plans for the Internet (as an additional option, if mobile device does not support USSD), for subscribers of other tariff plans who have activated this feature in A1 sales centers.

The password is valid until changed by the user.

3. To use the Personal Account, the subscriber must enter the phone number and password on the page https://my.a1.by/.

4. When working in the Personal Account, the following must be taken into account:

• changes in the list of selected services take effect within 24 hours;
• information on the state of the balance and the remainder of the traffic is updated as the data on the communication services consumed by the subscriber and the payments made are received in the settlement system. When using the service " International roaming»The calculation of the cost of the consumed communication services is carried out upon receipt of the relevant information from the roaming partners;
• in the process of executing applications, funds are debited from the balance sheet for the services provided in accordance with the current tariffs of the company;
• for prepaid subscribers, the ability to connect additional services provided if there is an amount on the balance moneysufficient to pay for the cost of the connected service;
• requests for connection / disconnection of services may be rejected if the subscriber / client service is suspended at the initiative of the subscriber / client or company;
• access to call detail is provided after additional authentication;
• in case of repeated changes in the delivery address of invoices during the month, the regular invoice will be sent by the company to the last address indicated in the reporting period.

5. The time of inactivity in the system is 15 minutes, after this time the session will be terminated. All applications formed but not completed at the time of termination of the session in the Personal Account will be canceled. The subscriber is given the opportunity to initiate a new session.

6. Subscribers can independently manage access to their Personal Account (open / close access) from using USSD * 141 * 3 * 6 #. To open access, you must enter the PUK1 code of the SIM card used.

7. Access to the personal account of subscribers / administrators / supervisors legal entity can be closed at the request of the organization. Administrators / supervisors can control access to the Client's Personal Account.

8. The subscriber is fully responsible for the safety of the password. In case of disclosing the password, the subscriber must change the password.

9. In case of losing the SIM card, the subscriber must contact the company's information service at 411 or the A1 sales centers to disconnect the Personal Account.

10. The company has the right to restrict the subscriber / administrator / supervisor's access to the Personal Account if there is reason to believe that the subscriber / administrator / supervisor commits an offense causing damage to the company or third parties.

11. The company has the right to introduce new services, change the nature and method of rendering services that can be connected or disconnected by the subscriber through the Personal Account. Information about the changes is posted on the official website www.a1.by.

12. The company has the right to unilaterally change this Procedure by publishing the changes on the official website www.a1.by

13. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the contract.

Velcom's personal account gives subscribers the opportunity to manage services and receive information of interest from a mobile operator. The user can register on the site, the procedure will take no more than 5 minutes. With the help of the service from Velcom Belarus, it is easier to monitor the balance, as well as activate and deactivate various options.

Registration of a personal account by Velcom

Before logging into the electronic system, registration is required. To do this, go to the service: my.velcom.by. Next you need to follow step by step instructions... It is important to note that only owners of the Velcom number can use the Personal Account. The procedure is carried out exclusively online, so you need to have access to the Internet.

Procedure:

1. You should go to the Velcom website and select the "Personal Account" section in the upper right corner of the page.
2. Now you should click on "Register" and fill out the form.
3. You need to indicate your phone number, then select the identification option, for example, via SMS or USSD. When choosing a method using SMS, you need to click on "Send confirmation code". The resulting figures should be entered in the registration form.
4. Be sure to come up with a 5-character password and repeat it.
5. When all the information is filled in, you must click on "Register".
6. After that, the subscriber will be able to enter the Personal account of Velcom Belarus. There it is recommended to change your temporary password to a permanent one, which will be valid for a year. If all the data was entered correctly, then registration will take place without problems. After that, you can constantly use your personal Velcom profile to perform various tasks.

Login to Velcom Personal Account

If you have previously used Velcom's Personal Account, you will not have to register again. It will be enough to go to the site and enter your login information. The procedure is easy, you can follow the instructions to speed up the process.

How to enter your Personal Account:

1. You need to go to the site of the operator VELCOM, then select the "Login" option in the upper right corner.
2. If everything is done correctly, you will see the inscription "Welcome".
3. You must enter your phone number and valid password. It is important to remember your details exactly so that you can go to the user's Personal Account.
4. After specifying the information, you need to click on the "Login to your account" button. If everything is done correctly, then the transition will be made.

It is worth noting that go to Velcom Personal the cabinet is possible through the application. It will need to be installed on mobile phoneand then log in to the system. You do not need to re-register yourself as a user. You need to indicate your password, which is used for authorization in the Velcom Personal Account.

Password recovery

There are situations when you cannot remember the password from your personal account. In such a situation, you can recommend not trying to re-register, but to restore the lost data. You will need to go to the Welcom website, and then follow the instructions.

What you need:

1. In the upper right corner, click on the "Login" button.
2. In the window that appears, there will be an inscription: "Forgot your password?" You will need to click on it to restore the lost data.
3. A form for filling out will appear, in it you will need to indicate your information. You should enter the phone number, select the identification option, for example, via SMS. The code received in the message must be indicated on the website.
4. It will ask you to come up with a new password, which will contain up to 10 characters. You should repeat it, and then click on the "Recover password" button.

If everything was done correctly, then it will be possible to log in to the site using the new data and enter the Velcom Personal Account. If you forget your password again in the future, then you can restore it at any time. The main thing is to have access to the phone number that is linked to the profile.

Subscriber's personal account overview

After you register and log in to the site, your Velcom-ISSA RB account will appear. It is convenient to use for different purposes, the service helps to manage the number and monitor the state of the personal account. The personal information will contain the personal data of the subscriber, the current balance, as well as the rest of the traffic on the Velcom number.

In the financial section, you can get data on installments, payments made, as well as unconfirmed payments. You can also pay for services there cellular communication using a bank card. If necessary, you can cancel the erroneous payment.

There is a section in the Personal Account for managing tariffs and services. Through it, you can connect and disconnect Velcom services, change the number, activate the mobile Internet. Will be able to connect voice mail, call forwarding, or suspend the use of all cellular functions.

Through Feedback in your Personal Account, you can write to the support service and get the information you are interested in. It will be possible to resolve all important issues and get help from the operator Welcom.

The service is easy and convenient to use, therefore it is recommended for all subscribers. It is important not to disclose your password to anyone so that attackers do not gain access to the service. If data theft occurs, it is recommended that you immediately inform Velcom employees about it.

• 1999 - the company starts commercial activity under the velcom brand.
• 2000 - GSM communication from velcom appeared in all regional cities of Belarus.
• 2007 - velcom connection became available to the entire urban population of Belarus.
• 2007 - velcom became a part of the A1 Telekom Austria Group.
• 2008 - the company changed its logo and name to the VELCOM Unitary Enterprise.
• 2010 - the company started to roll out a 3G network.
• 2014 - VOKA interactive television appeared in the company's service portfolio.
• 2016 - the company built and commissioned one of the largest solar power plants in Belarus.
• 2016 - The modernization of the existing 3G network was launched by adding the more advanced UMTS-900 to the UMTS-2100 format.
• 2016-2018 - the company began to actively develop in the fixed Internet market, following the strategy of integrating existing networks (joining the networks of Atlant Telecom, TeleSet, Garant in Gomel and Vitebsk, etc.), as well as building its own high-speed Internet access networks by Ethernet and GPON technologies
• 2017 - velcom became the first in the world mobile operator, which launched a fully virtual core of the mobile network into commercial operation.
• 2017 - velcom data center, one of the largest data processing centers in Belarus, started operating in Minsk.
• 2017 - the company launched the country's first narrow-band NB-IoT (Narrow Band Internet of Things) network for the Internet of Things in Minsk. By 2019, the technology became available in all regional cities of Belarus.
• 2019 - service provision started mobile internet using 4G technology in the network of the infrastructure operator beCloud in Minsk and Minsk region.
• 2019 - the company announced its re-positioning in the market and started using the velcom double brand | A1.
• 2019 - the company completed the transition to the A1 brand and changed its name to the A1 Unitary Enterprise.

A1 company provides services in Belarus mobile communications standard GSM 900/1800, UMTS 900/2100 (WCDMA / HSDPA / HSUPA / HSPA +), as well as 4G (LTE, in the network of the infrastructure operator beСloud). A full range of basic services and additional services are available to subscribers. HD-format calls and high-speed Internet are available in the territory where 99% of the country's population lives.

A1 is also one of the largest private operator of fixed Internet access in Belarus, providing subscribers with high-speed Internet access based on its own fiber-optic network using Ethernet and GPON technologies. At the same time, a range of services for organizing Internet access via an individual fiber line is provided for corporate clients.

The active development of the network took place in 2016-2018, when the subscribers of the providers Atlant Telecom (Minsk), Aichyna Plus (Minsk), Belinfonet (Minsk), Garant (Gomel and Vitebsk) joined the operator's network, Summit (Polotsk), Ranak Media (Svetlogorsk) and partly Business Network (Minsk).

In September 2017, A1 launched its own data processing center (DPC) in Minsk. The data center occupied an area of \u200b\u200b7.5 thousand square meters and today is one of the largest and most modern in Belarus.

The data center is designed for 800 server racks and has its own optical ring - 43 kilometers of network with a throughput of 1 Tbit / sec. A1 data center has an international certificate of the Uptime Institute (UI) for the level of fault tolerance Tier III in the Design and Facility categories, a PCI DSS certificate, confirming the security of customer infrastructure and protection of payment card data, as well as an information security certificate ISO 27001, confirmed by one of the most reputable standards organizations British Standards Institution (BSI).

A1 provides a video service under the VOKA brand. The service is available using IPTV technologies in the A1 and OTT networks through the network of any operator in Belarus.

In 2018, the VOKA service began to publish its own media content: the sections "Our football" and "Our hockey" with broadcasts of matches with the participation of Belarusian clubs and national teams, live broadcasts of concerts, music festivals, conferences and forums, as well as broadcasts of e-sports tournaments in section "Cybersport". The VOKA SHOW section contains reviews, mini-reality shows and TV shows created exclusively for the platform. In addition, one of the key areas in VOKA's work is the creation of Belarusian-language content.

In 2019, the VOKA video service has the country's largest library of content in ultra-high definition Ultra High-Definition (4K), and also implements large-scale social educational projects.

A1 also seeks to help Belarusians rediscover their heritage: traditions, history, culture and other elements of the national heritage. The company pays special attention to the most important Belarusian artifacts, such as the Belarusian language, national art and the corners of untouched nature.

Velcom is one of the most popular mobile operators in Belarus. This is due to the fact that it offers many great rates. Some users forget which plan they have chosen. Today we will tell you how to view your Velcom tariff plan.

Ways to find out your tariff for Velcom

There are several ways to find out your data plan. We have prepared a short instruction for each of them. It describes step by step how to use this or that method correctly.

USSD request

Each operator provides the ability to manage the number thanks to USSD requests. These are commands, by entering which the user can find out the tariff plan, mobile number, balance and so on.

To find out the current Velcom tariff:

1. Open the keyboard on your smartphone or tablet.
2. Dial a simple combination * 141 * 2 * 1 #.
3. Click the Call button.

An SMS message will be sent to your number, which will contain the name tariff plan and phone number.

Call to short number

Some people absorb the information they hear better. For such, the operator offers a voice service. To use it, you need to dial the short number 411 and press the Call button. The robot will answer you. Navigation through the sections of the service is carried out by buttons. You just need to listen to what the automatic system says and press the desired number. If something is not clear, right there you can contact the operator and ask him a question of interest.

Internet assistant

Another way to find out the tariff plan is to use your personal account. This method works from both a phone and a computer. All you need is the presence of the Internet. The method itself does not take much time. If you have not registered with the LC, you will have to do this.

Registration in your personal account

How to login

To log in, go to the main page of the LC again. Then open the "Personal Account", there, in the special fields, enter the phone number and password. After that, click the "Login to your account" button.

How to view information about a tariff

Knowing the name of the tariff plan, you can easily find out the conditions for its operation. This is done through the operator's official website:

1. Follow the link - velcom.by.
2. Select the "Tariffs" section in the top menu.
3. Find your tariff plan in the presented list and study its conditions.

As you can see, there is nothing difficult in finding out the name of your tariff. Use whichever method is best for you.

Velcom is a popular mobile operator in Belarus, which has been serving residents of the country for a long time, providing them with high quality services at a decent price. Additional recognition among the company's subscribers was achieved through the introduction of the service into its work personal Area.

It quickly found active use not only among young people, but also among people of considerable age, who, on average, are not so willing to spend time on the Internet and use such services.

The main reason for using the service is that it greatly simplifies the management of services and your personal account. The Velcom Belarus personal account system can be used at any time at home, without bothering with long fees and office visits.

Official page of the service Velcom Belarus

Service personal account Velcom Belarus has official page at https://my.velcom.by/. Here you can log in to the system and start working remotely with your personal account. Authorization requires two details - your phone number and password. They will be known to you after registration and drawing up a contract.

Please note that on the same page you can still:
- Set a new password for login. You are even allowed to come up with your own access key;
- Recover forgotten / lost password;
- Study the instructions for setting a password when using a modem and tablet;
- Make an online payment for services.

Both individuals and legal entities can use the Velcom personal account on the official website.

Main functions of Velcom Belarus service

Fast payment directly on the website by wire transfer;
- Clarification of all the necessary information regarding your profile;
- Viewing the conditions of new tariffs and services;
- Change of tariff plan, connection of new options;
- View the history of transactions, statistics, balance;
- Submission of applications for connection via the Internet and much more.

Velcom Belarus personal account - https://my.velcom.by