Sberbank Online: "The connection to the server is broken." What to do? What does the connection to the server mean?

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Friday, March 29, 2019

If you can't connect or keep losing connection to our servers, these tips will help you improve your connection quality.

This information will be useful for PC, Mac, PlayStation and Xbox players.

If you need help connecting on a mobile device, check out this article:

Are you constantly losing your connection while playing? Losing or receiving an unfinished game penalty?

We understand how unpleasant it can be, especially if you don't even know where to turn for help. Is this a problem with the EA servers? Or with your network connection? Or maybe all at once?

Hopefully the following information will help you figure out the cause.

You can check the server status of most of our games directly on the EA Help website.

If the arrow next to all servers is directed upwards, then something else is wrong.

If the arrow is directed downward, then, perhaps, maintenance work is underway or we have problems.

Try a different Domain Name System (DNS)

ISPs translate regular Internet addresses (like a website) into computer ones (consisting of numbers) using the domain name system.

If something happens to the DNS you are using, you may have connection problems.

In such a case, switching to an alternative DNS can help.

Here are some free options that you can use:

EA does not own or operate Google DNS and Open DNS and cannot modify their pages or systems. Your use of these websites or DNS servers is at your own risk.

Use a wired connection

Wired connections are much more reliable than wireless ones. If you are playing over Wi-Fi, try connecting your device to your router with a network cable.

Change router location

Are you too far from your router to get the network cable out? Try moving your device as close to your router as possible. The range of a router can be quite small. The further you are from the router, the more likely it is to have connection problems.

Depending on the location of your router, it may be more difficult for your device to communicate with it. Walls and large objects become a hindrance. Other electronic objects (for example, microwave ovens) can also interfere, as they also transmit signals. If something is blocking the router's signal, such as under a bed or in a drawer, it is more difficult for it to communicate with your device. Place it in an open area, point the antenna (if available) towards your device and check if the signal is stronger.

Are you using a wireless connection? Change your Wi-Fi channel.

If you live in a densely populated area, such as a house with many apartments, other networks may interfere. Changing the wireless channel will help limit the number of networks and thereby stabilize the wireless connection.

Imagine that neighbors in all apartments and all houses nearby are listening to music or watching TV very loudly. It will be more difficult for you to hear what you are listening to.

Changing the wireless channel is like putting on noise-isolating headphones over your connection and removing unwanted noise from the signal.

Contact your internet service provider for help changing your wireless channel to a less busy one.

Note

Check all stages of your connection

If your router is working, you can connect to the network and browse websites, but the connection drops when playing online, it is worth checking the entire data transfer path from your device to our servers.

For this we have a special PC program. It's called UOTrace.

Even if you are not playing on a PC, the test will demonstrate the overall status of your network connection.

This way you can find out how good your connection is on other devices.

UOTrace Launch Guide

When you stop the request, UOTrace will display information about packet loss and response time.

Explanation of test results

Pay attention to the following details during these tests.

High response time. If the response times are often above 150ms, you will notice latency during gameplay as well. If the response is greater than 200ms, you are most likely experiencing connection drops.
Packet loss. If you see values \u200b\u200bother than 0% or 100% in the% Loss column, this means that data loss is occurring in that area. If you see packet loss in multiple locations, or if the loss rate is high, the problem is most likely a connection problem. Record the nodes where packet loss occurs and report this to your ISP.
Big difference between best and worst response times. This is a clear sign of an unstable connection. The difference between best and worst response times should not exceed 100ms. Otherwise, it means that your connection is very unstable, with high amplitudes. This leads to delays during the game, which is very distracting. If you see this problem in UOTrace, report it to your ISP.

If you've contacted EA Help and an EA Game Advisor asks you to provide your UOTrace results:

Click the button "Edit" and select item Copy.
Open up Notebook in the directory All Programs\u003e Standard in the start menu.
- You can also find Notepad in the Start menu itself.
Paste the results into Notepad and save the file in a place convenient for you.

Run the test twice and save both files for us. This way we can compare the results and better understand what's going on.

Play on Mac? Run tests in Traceroute and Pathping

Since UOTrace is available for PC only, on Mac you can run tests in Traceroute and Pathping. Traceroute and Pathping will help you determine the quality of your connection, just like UOTrace.

Traceroute:

Open the folder "Programs".
Open the folder "Utilities".
Double click the button "Terminal".
Enter in the terminal window traceroute easo.ea.com\u003e ~ / Desktop / trace.txt.
Click on "Back".
- A new text file will appear on your desktop trace.txt.

Pathping

Open the folder "Programs".
Open the folder "Utilities".
Double click the button "Terminal".
Enter in the terminal window traceroute -S -q 30 easo.ea.com\u003e ~ / Desktop / pathping.txt.
Click on "Back".
- A new text file pathping.txt will appear on your desktop.

Check both files for delays (indicated by three asterisks ***). Latency may indicate problems connecting your network to our servers, and also look out for high response times that may indicate congestion on your network.

It happens that users of the Sberbank Online system https://online.sberbank.ru/ encounter difficulties when entering their personal account and see the inscription “Connection to the server is broken” on the monitor. Connect to another network. " In such a situation, authorization fails, and attempts to refresh the page or restart mobile app change nothing.

A similar complexity can arise with equal probability when entering from mobile device and from a stationary computer. There may be several reasons for this situation, and they do not always depend on client errors.

All reasons can be divided into two categories: technical and user-related. In addition, the Sberbank Online application does not always work stably. The most common problems and their solutions are listed in the table.

The cause of the problem	What needs to be done
Login and password entered incorrectly	Check identifiers (Latin layout must be enabled and case sensitive).
User forgot password to login personal Area	Use the password recovery form or contact support.
Registration was not completed correctly, not confirmed or out of date	Confirm registration using a password from SMS or register in the system again.
User profile locked	Contact customer support, update your antivirus.
An outdated version of the program is installed	Update the mobile application for the platform used, launch the update of the Sberbank Online service on a PC.
Deprecated identifier used	Use an ATM to get a new one.
Internet connection problems, low signal strength	Restart the device, reconnect to the network, contact the technical support of the Internet service provider.
Computer problem	Clear the cache or run the program in another browser, update the antivirus.
AT background any application that blocks access to Sberbank Online is running	Close all running programs and restart the application.
Incorrectly set date and time on the user's device	Check date and time, sync if necessary.
Unsecured networks	Make the necessary changes to the Wi-Fi connection settings.
Error 500 - Internal Server Malfunction, DDOS Attack	Try to authorize again after a while.
Engineering works	Call support for details.

Service specialists have access to all data and will assist in solving many issues. To obtain information, you will need to describe the problem to the operator and provide the user's contact information.

How to fix the problem

To get rid of the error “The connection to the server is broken. Connect to another network ”you can take the following actions:

Check the date and time set on the device. If deviations are found, synchronize.
Check if the Caps Lock key is enabled and which keyboard layout is used.
Check your internet connection, the channel should work stably. It is not recommended to use public networks to enter the Sberbank Online application.
Change the browser or change the profile in it, you may have to download the current version of the Internet browser.
Clear cache and delete cookies.
Update the mobile application to the latest version.
Check if the antivirus is working correctly on the device. Perform a full scan with antivirus software.
Reinstall the Sberbank Online program on the device. After installation new program authorization in your account is required.

01.08.2019

The reasons why I can not enter "Sberbank Online" from the phone

Login to the mobile application "Sberbank Online" for the first time
Consider the sequence of actions when you first log in to the system if you have just installed the Sberbank Online mobile application and have never opened the application and logged in.
The first thing to do is enter your username or ID from the check. As soon as you enter the data - the arrow button forward turns green. Click on it to continue.

You will receive an SMS message with a special code to confirm that you are logging into the system from your phone. The next application window will look like below.

In this case, there is no need to open correspondence and look for a new SMS message. As soon as an SMS message with a code arrives, the code digits will be automatically substituted in the code entry window in the Sberbank Online application. A button with a green checkmark icon will appear at the bottom right as shown below - click on it to continue.

If the code has been verified and accepted by the system, which confirms that this is your phone, and in it you open the Sberbank Online application, a new window will open as shown below. In it you need to enter a 5-digit code to access your personal account from the mobile application. Come up with a code, write it down or remember it and enter it in the input field.

After that, your personal account will open in the Sberbank Online system and you can start getting to know its capabilities.

Logging into the Sberbank Online mobile application is not the first time
If you are logging into Sberbank Online not for the first time, then the login algorithm is as follows. You open the Sberbank Online application, a window opens as shown below - you immediately need to enter the 5-digit code that you invented and asked when you first logged into Sberbank Online.

When you enter the 5-digit code and press the button to continue, if the outcome is successful, you will immediately open the Sberbank Online personal account window with all its capabilities. And also an SMS message will immediately come that the system has been logged in. If you are not logged into the mobile application and the message "Attention. You entered the wrong code. Please try again."

... then possible reasons may be:
- invalid code - check your code and try to sign in again;
- try to execute on the official website of Sberbank of Russia to confirm that everything is in order with your account;
- if nothing works - yours account most likely blocked - call Russia for an explanation of your situation. After unlocking your account, the login to your personal account should be performed without errors.

In addition, you can try not to immediately contact the support service, but first clean your phone of unwanted third-party software, reset the phone settings, clear the cache memory, and reinstall the Sberbank Online mobile application. It is possible that your account is not blocked, and the entrance to your personal account of the Sberbank Online system will work again.

If you see a connection error message when starting the Sberbank application, you need to add it to the Doze exceptions. In the same way, you can solve the problem with the background work of other applications on Android.

Many Sberbank users are faced with the unstable operation of the application on Android. It functions normally in the background for a while, and then it is unloaded from memory. The application cannot be restarted - when you try to enter the login code, an error message pops up: “The connection to the server was broken. Please connect to another network. " Only restarting the smartphone helps, but there is a more elegant solution to this problem - you can prevent Sberbank from unloading from memory, and this requires disabling Doze.

Doze has been introduced in Android since version 6.0. It monitors memory and battery consumption by freezing unused apps and games. This is exactly what leads to the error - the application is unloaded, therefore it does not work, and the Sberbank servers receive information that you are logged into it, so you cannot log into it again. Moreover, this android function restricts applications access to the Internet, resulting in a connection error. Luckily, you can turn Doze off for apps that need to run smoothly and fully in the background. How to do it?

Open up system settings and go to the "Battery" section. Click on the menu icon at the top right of the screen and select "Battery Saver".

Select all applications from the drop-down menu and find "Sberbank" in the list that appears. Click on it, select the "Do not save" option and confirm the action with the "Finish" button. Now the Doze function will not work with this application, so it will not freeze in the background and you can enter it at any time.

Likewise, you can add any other application to the Doze exceptions list that you find not running in the background or showing notifications with long delays. I recommend turning off energy saving for the instant messengers you use most often, for the social networks in which you communicate with your friends, and for mail client... But you should not be zealous, if you prohibit Doze to restrict the activity of gluttonous applications, your smartphone will start to discharge much faster than before.

Personally, I, and millions of other users, also appreciated the convenience of the application for mobile banking "Sberbank Online". With it, you can quickly pay for services, bills, transfer money to an account of a Sberbank client. But what to do if you get the error “ The connection to the server was dropped. Connect to another network "... The error can appear in both the Android version and the iOS application.

What does it mean, "the connection to the server is broken"

The Sberbank Online application works with in cash customers, which means its safety is paramount for developers. It is important that hackers cannot intercept traffic between the bank and the application, or attack the application using injections, replacing information with the information they need. This is especially true for Android devices. That is why the Sberbank application is designed so that any suspicious activity will immediately terminate its work.

Cause of the Connection Lost Error and How to Fix It

it is possible that your version of Sberbank Online is out of date. Go to the GooglePlay app store and install the most latest version programs
Connect to a more stable internet connection such as Wi-Fi if you are using mobile Internet... Or switch your mobile phone to work in 4G networks. (provided that your device supports them and they are in your locality).
Try to change point wi-Fi access on a protected one. Sometimes Sberbank Online refuses to work in an unsecured network and gives a "Connection broken" error.
Uninstall the Sberbank Online application, and also clean all traces with a special cleaner, for example CCleaner. Reinstall the program.

When I try to enter the Sberbank Online mobile application, the client gives an error “The connection to the server was broken. Connect to another network "... My Internet is fine, it's 100%, since I immediately go to any sites, including any section of the Sberbank site.

The problem is observed on both Ios and Android. In this article, the Sovetbati website will tell you how to fix the “Connection to the server is down. Connect to another network. "

What does this error mean?

Changes are made to the Sberbank Online mobile application almost daily, new functions are added, and the protection system is being improved.

Perhaps the problem is an outdated version of the application;
The second version is a mistake made by Sberbank programmers;
The third option is the problem with the mobile Internet, the quality of the connection very often jumps;
The fourth option is technical work on the bank's servers;
The fifth option (almost unrealistic) is a problem in your wi-fi or Ethernet network, if you are trying to access the Internet bank from work, then local system administrators can block access for personal reasons.

If anyone has forgotten what the error looks like

How to fix the error

Go to the application manager, find the Sberbank application, delete the cache and all data and then delete the application itself;
Go to Google play Market or App Store and download the latest version of the app. Do not download from dubious sources, as this can be dangerous;

Error "The connection to the server has been broken. Connect to another network ”application developers know, developers assure us that the error will be corrected one of these days. If reinstalling the app didn't help you, I recommend that you update the firmware on your smartphone or do a factory reset from the manufacturer.

Sberbank is not the first time to mow, not so long ago, due to a failure, the service "piggy bank savings account" was automatically connected to them and money was transferred there. Here is such a bank, but what can you do, everyone can be wrong.

The problem is observed on both Ios and Android. In this article, the Sovetbati website will tell you how to fix the “Connection to the server is down. Connect to another network. "

What does this error mean?

Changes are made to the Sberbank Online mobile application almost daily, new functions are added, and the protection system is being improved.

Perhaps the problem is an outdated version of the application;
The second version is a mistake made by Sberbank programmers;
The third option is the problem with the mobile Internet, the quality of the connection very often jumps;
The fourth option is technical work on the bank's servers;
The fifth option (almost unrealistic) is a problem in your wi-fi or Ethernet network, if you are trying to access the Internet bank from work, then local system administrators can block access for personal reasons.

If anyone has forgotten what the error looks like

How to fix the error

Go to the application manager, find the Sberbank application, delete the cache and all data and then delete the application itself;
Go to Google Play Market or App Store and download the latest version of the app. Do not download from dubious sources, as this can be dangerous;

Personally, I, and millions of other users, have also appreciated the convenience of the Sberbank Online mobile banking application. With it, you can quickly pay for services, bills, transfer money to an account of a Sberbank client. But what to do if you get the error “ The connection to the server was dropped. Connect to another network "... The error can appear in both the Android version and the iOS application.

What does it mean, "the connection to the server is broken"

The Sberbank Online application works with clients' funds, which means that its safety is paramount for developers. It is important that hackers cannot intercept traffic between the bank and the application, or attack the application using injections, replacing information with the information they need. This is especially true for Android devices. That is why the Sberbank application is designed so that any suspicious activity will immediately terminate its work.

Cause of the Connection Lost Error and How to Fix It

it is possible that your version of Sberbank Online is out of date. Go to the GooglePlay app store and install the latest version of the program
Connect to a more stable internet connection such as Wi-Fi if you are using mobile internet. Or switch your mobile phone to work in 4G networks. (provided that your device supports them and they are in your locality).
Try changing your Wi-Fi hotspot to a secure one. Sometimes Sberbank Online refuses to work in an unsecured network and gives a "Connection broken" error.
Uninstall the Sberbank Online application, and also clean all traces with a special cleaner, for example CCleaner. Reinstall the program.