Why communication does not work on MTS and what to do in this case. Why doesn't the phone catch the MTS network? Bad connection - what to do

Answers on questions

Using the services of a mobile operator without problems it is rare. It is determined by the fact that the company strives to improve the quality of service and periodically conducts technical work. Problems may occur for other reasons. You can correct the situation, understanding why MTS does not work. To do this, resort to the methods below.

In case of problems, many users do not understand the reasons and go to other operators. Any mobile network has its drawbacks. To use the services without malfunctions, it should be understood that it is the cause of their occurrence.

There are a number of factors that adversely affect cellular communication:

Preventive work.
Strong overview of the mobile network.
Problems with a telephone.
Bad weather conditions (wind, thunderstorm, rain).
Finding outside the company's coverage.

All causes require an individual approach. You should define a violated factor and take appropriate actions. You can do it yourself or call a call center.

What to do if problems with MTS communications today?

no need to refer to the low quality service when MTS connection does not work today in 2020. Interference in the network arise under the influence of various factors. It is recommended to carry out the so-called test, after which to proceed to further actions.

We reveal internal problems associated with the telephone itself. If everything is fine with the technique, then it is necessary to postpone. Most likely, technical works are underway on the line. If after an hour the connection has not resumed, it is necessary to call customer support service by calling 0890 and reports about failures. The operator will take note and eliminate the existing difficulties.

Possible problems why MTS does not work today

Not all malfunctions are eliminated using the cellular operator. To reach the call center in the absence or interruptions of the communication is also not easy. All problems have "signs" and solutions.

Network overload

MTS communications problems today in 2020 are mainly related to network overload. About such malfunctions, the mobile operator warns in advance. This is written in the contract. At such moments, access to calls and SMS is partially or completely limited. Problems can be observed with the Internet compound.

There are no paths in this case. You can't even get through to the support service. The only output is to give until a good signal appears.

Weather

The cause of interruptions on the line can be the weather - strong wind, rain, snowfall, etc. It is precisely the reason for the occurrence of problems. If before the onset of adverse weather conditions, there were no interruptions in the network, then the reason is obvious.

Technical problems with telephone

Quite often, problems arise from the side of the phone itself. To solve the problem, follow these steps:

Estimate the correctness of the installation of the SIM card.
Run antivirus to check for viruses.
Reboot the device and check the connection to the network.

In some cases, there is a need to carry out repair work. The telephone stops functioning with the SIM card, which requires the cleaning of the contacts or flashing the device.

Set the cause as follows - set the card to another phone. If the network signal is sufficient to make a call, then the problem lies in the device itself.

Places without a network

Company Mobile TeleSystems presents an expanded coating for its customers, which exceeds the indicators of many cellular networks. Communication may be missing for service area in remote area. "Blind" zones are not serviced by any operator.

The connection to the network may not be sufficiently good in the following objects:

Plots of forests remote from settlements.
Metro and underground facilities, basements, cellars.
Constructions having thick walls.
Electrics and trains, high height in the mountains.
Finding near devices creating radio interference.

For the appearance of communication, it is enough to return to the coverage area. Persons living in remote territories from the company's tags are encouraged to use special devices that increase the signal.

MTS mobile network is not available - what to do?

If MTS does not work today, then you should try to contact the company's employees. To do this, you can call the call center by phone: 0890. When the level of communication is not enough to make a call, it is recommended to dial the number 8 800 250 0890 from another phone. From abroad, you can call tel.: +7 495 766 0166.

In order for an employee of the company to start correcting malfunctions, it will need your assistance to the subscriber must fulfill all the instructions of the company's employee who will deletefully try to understand the situation.

Bad connection - what to do?

The company is working on improving the quality of service. For the start, employees need to find out why MTS does not work to correct the situation. Each subscriber may take part in this process. The more often we will contact the support service, the faster the problems will be eliminated.

The company plans to increase the service area. Soon even remote settlements. As long as this problem is solved, additional devices intended to enhance the signal should be used.

If you have a problem with communication, you can contact the nearest office of the company. An employee will listen to you and take measures to eliminate the problem. If there is no possibility, you can enter the official website of the company or use the mobile application to send online messages.

(3 estimates, average: 3,67 out of 5)

Hello, rebooted the phone?

why I can not get through from my phone and I can't connect MTS

Hello, contact the communication salon to find out the situation.

We need a tariff for a trip abroad with the Internet

Hello, you can connect the "Zabugorische" option - with this service you can use calls and the Internet, like at home. The cost of 350 rubles per day of use.

two days was disabled SIMA turned on at all no work not condensed to the network. More precisely, the network is but not calling anything.

Hello, perhaps you have incorrect settings in the phone, to solve the issue, contact the MTS cellular salon.

Consider all the problems why there may be no connection on the phone with the MTS SIM card.

One of the reasons for incorrect operation of mobile communications is a malfunction in the operator's equipment. Sometimes some towers fail, and it may fall at once a whole region. This is due to unforeseen accidents that may be caused by mass refusal of equipment, as well as unfavorable weather conditions and other problems. In rare cases, failures arise due to the fault of intruders, damaging base stations from hooligan motivations or for the sake of profit.
In the event of an emergency, the reception can be saved, but it will not be possible to make calls. To understand, on whose side the problem is enough to make a call to the operator and clarify whether the network is operating normally in the required region.

Technical work at MTS today

The second reason why difficulties in the use of a smartphone can be observed are planned work related to the modernization or repair of existing equipment. Usually the operator tries to warn about its plans in advance, using the official website, social networks and in some cases even mass SMS mailing. Therefore, it is useful sometimes to be familiar with the news posts laid out on official resources so that such a shutdown is not surprised.

Network overload

All operator equipment is designed for a specific bandwidth. If subscribers in the region sharply becomes more than a certain limit, or they begin to more actively use various services, it can lead to network overload, as a result of which some of them will be temporarily disabled.
A good example of such difficulties can be called the time of New Year holidays. Quite often, if you try to make a call to friends and acquaintances directly at midnight, you can get the answer "Network is busy". This is due to the fact that a large number of people try to reach their friends and relatives at this moment, and the resulting limits exceed. Usually such a problem is short-term, and after a few minutes the network begins to work in normal mode.

No MTS network in this area

During the trip throughout the territory of Russia, it may be found that the network coverage disappears periodically. This is due to the fact that in places where settlements are located rather far from each other, basic steps are significantly less. The operator is difficult and unprofitable to install the stations where there are practically no subscribers. Therefore, if the phone is needed constantly, it is better to plan a route in advance in accordance with the network coverage map, which is located on the official website of the operator.

Sometimes there may be no coating in 3G modes, but the network works confidently in 2G standard. Check if the phone or tablet is not prohibited in the settings to switch to the outdated network type. If so, you need to disable this parameter. After this coverage area will increase, although the speed of the Internet can significantly decrease.

The room does not skip the signal.

The problem may occur in a major city, where it would seem, the tits are located on every corner. All wine buildings that shield a signal.
The reception is significantly worsened when the subscriber descends into the semi-liner. Some houses built more than 50 years ago also have thick walls, which may cause the deterioration or lack of admission even on the upper floors.

Another type of buildings that hinder the work of cellular networks are metal boxes and hangars. For this principle, some hypermarkets, garage complexes and similar premises are being built. As a result, inside can either completely disappear, or significantly reduce the quality. You can only come to terms with this, because the only solution to the problem will leave this building.

Ruined SIM card

The previous list of problems was mostly associated with situations that do not depend on the client and its equipment. However, sometimes a defect can be on the side of the subscriber. One of the most common faults is to damage the SIM card.

Calling a card may be due to a number of reasons. This list includes the following problems:

The SIM card received a discharge of static electricity from clothes or another item when he was outside the phone;
The map was brought or other physical impact on it;
The contact group has been contaminated or physically damaged.

In the latter case, you can try to clean the contacts using a conventional elastic or napkin, impregnated with a solution for wiping office equipment. If this does not help, contact the operator for the new SIM card tied to the same number.

Rought up phone

It is possible that the subscriber is damaged by the device in which the SIM card is installed. Check it easy. Just take a map of another operator and install a suspicious phone. If the problem with it is preserved, it means that the only correct solution will be the repair or replacement of the smartphone in which a malfunction arose.

Tip! Sometimes it can be eliminated by software methods, using the utility provided by the manufacturer. In order to save on the repair, it is better to first perform actions on instructions from the developer site of this device.

In roaming

If it was decided to leave the domestic SIM card abroad, the network may not appear immediately.

First you need to get acquainted with the list of operators providing roaming service for MTS subscribers on the territory of the selected country. If the phone includes an automatic network search, it is better to translate it into manual mode and select a suitable operator from this list.

In addition, the settings of the device may be forbidden to make and receive calls, as well as send and receive SMS in roaming. These parameters should also be checked and translated to the desired condition. It is desirable to make such settings before the trip, when there is a cheap Internet at hand and you can find instructions for your smartphone.

It is a holiday today

Above mentioned the network overload situation on New Year's Eve. However, this is not the only holiday, during which you can face the instability of the operator equipment.

Any major dates by default are weekends during which an increased load occurs. People call relatives and acquaintances, more actively use the Internet, which can lead to exceeding bandwidth. If the "Network is busy" is displayed on the smartphone, you need to wait a few minutes and try to repeat the call. The Internet can also work very unstable.

Weather

Due to the weather, the connection may be spoiled, even if the equipment of the provider was not damaged or another force majeure did not appear. The antennas of base stations and mobile phones are connected to each other with high-frequency waves for which snow, rain and fog may be quite significant. Therefore, in cloudy weather with precipitation, the connection always worsens.

If you need to urgently make a call, and the coating leaves much to be desired, you can go closer to the window or if the subscriber is on the street, exit dense development. This will reduce the amount of obstacles and improve the quality of communication. The same applies not only to the usual connection, but also the operation of GPS navigation.

What to do if a bad connection

To begin with, make sure that the problem is not on the side of the subscriber. Will be good. If you have another phone at hand, it is desirable with a single operator's SIM card. With it, it will be possible to check the serviceability of your own card and smartphone. To do this, it will be enough to change the sims in places and see where the problem persists.

If you managed to find out that the problems on the side of the operator, you can check whether there are planned work with the official site. In the case when there is no information there, it remains only to contact MTS support in any available way, be it chat, call or filling out the form on the site and expect a response about the timing of the problem.

Where to call if problems with communication
In order to inform the operator about the problems encountered, you can use the official technical support numbers. Often to make the call will have to be with a smartphone, in which the SIM card is installed by another company, so we need general, not short numbers:

MTS support 88002500890;
MTS support in roaming +74957660166;

Calls to internal numbers starting with 8800 are free of all operators. It is convenient because you can use any phone that you caught under your arm to find out from the technical support officer when the problem is solved.

In the case of roaming calls, you will have to count on spending related to international bond. Therefore, the optimal option will prepare the phone for the trip, even on the territory of Russia. If you wish, you can also call support and consult. Operators will help not only customize the smartphone, but also to choose favorable offers for communication abroad.

The "larger" telecom operator and the more subscribers, the greater the highest equipment and other equipment, which should be kept in perfect order to provide quality services and mobile Internet in spite of any external factors. MTS, unfortunately, failures in communication services are also found. What subscribers do in this situation I will tell.

Communication from MTS is

Cool!Sustain!

Why today does not work in MTS

The main reasons for the lack of communication:

Repair work on the equipment of the operator (planned or unscheduled).
Bad weather conditions (thunderstorm, hurricane, etc.).
Large loading of the MTS network.
Subscriber location.
Failure in a smartphone or phone.
SIM card failure.

How to understand what happened

We read the news on the MTS website (usually operators are promptly notified by force majeures and repairs).
Call Official Operator Support by number 0890 (from MTS number) or 8-800-250-08-90 (from any phone).
If you do not have a MTS network in roaming, then you need to call the number +7-495-766-01-66 (Bell free for MTS subscribers, but if there is no network, then you cannot call the MTS number, and the call from the number of another operator will be paid, have this in mind).
Ask the question "What happened and why there was a connection to MTS today in one of the official MTS communities in social networks. Associate usually quickly.

What to do if there is no connection to MTS: solving problems

I listed problems now briefly about how to try to solve them.

If there is no connection in some "zone" because of the repair of equipment from the MTS, then, except for waiting for the end of the work, it makes no sense to advise anything. If you can use the connection from another operator.
Bad weather will end sooner or later and will restore everything. If, of course, the bad weather did not led to some damage (then see above).
The network overload happens in places of accumulation of a large number of people (concert, football match ...) everyone wants to share a photo in instagramme or vkontakte, call and tell "how cool here", and the power of the network is missing. Therefore, either try to wait a little and call, "Possed the photo" again or simply wait for the end of the event. People will disperse - the quality of communication is normalized.
The MTS network (MTS coverage card) is not available everywhere. Perhaps exactly the place where you want her to use not "covered". You just need to move to the zone where there is a coating.
First of all, you need to try to cure a banal reboot of the device, in many cases helps. If it did not help - we go to repair or we are looking for information on the solution for your apparatus.
The SIM card fails "is treated" by the way "took out / inserted" sim card back. If it did not help - go to the MTS office and change the SIM card there. It's free.

I will start this text with the fact that I ask the readers of DroidNews to support this text by Retwitis and other Share in other social networks. Today it is really important.

I use the services of the operator MTS for the minimum since 2003. Although, there is a suspicion that the number has started to be serviced even earlier. During this time, the off town comes only one joyful moment when the company suddenly took, and increased the number of traffic and minutes on the tariff, which I use. And a bunch of negative moments that I experienced with a red and white operator. But I'm still with him. How long? Not sure.

Weak receiving signal at MTS

The fact is that the problem is serious. In the apartment where I live, what is there, on the street, on which I live and some neighboring, very bad technique. There are often a situation when SMS comes to me that someone called and did not communicate. Regularly I can not get through to my contacts, for this I sometimes have to go outside, or run around the apartment, looking for a place where there will still be more than 2 strips, since with two vocal calling is almost impossible with two. Regularly it happens that the smartphone lies on the table and catches on all 5 strips, and after a few seconds there is no network signal. That is, there is no.

What is noteworthy, other operators have no problems.

I regularly hear the neighbors go to chat on the phone on the balcony (it's not even funny), yes, not only I have trouble.

MTS publicly deceives us? Correspondence with support in Twitter

I complain, but the company does nothing with it. That is, MTS representatives quickly respond to a negative statement about the quality of communication and services of the company in Twitter. But everything ends with unsubsions.

IMPORTANT: Like all past once, when I had the problems that I voiced publicly. MTS employees apologize, promise to correct. They are trying to bring a convey to Privat so that others it is not clear that the company has problems that it seems to be easily scored.

So it was this time. My first complaint appeared on the web on April 11. Promised to figure out. Patiently waiting. I understand that not all problems are solved for half an hour. Sometimes it really takes time.

April 21, that is, 10 interested in the result. They ask for a little more. "On the next week, the question will be resolved. We ask you to wait a bit. " (https://twitter.com/en_mts/status/855403229814849536).

It is more like the fact that the bid began, officially answered it to finally shut down the dissatisfied subscriber, so that it was impossible to say anywhere that you would just ignore you. No, they answered, do. Wait-tolerate.

So it goes.

So how to deal with MTS? This is real?

We will see. After all, the second round began.

We'll have to show social activity. Hang in the entrance of the announcement for neighbors, urges to participate in this exciting epic.

As it comes out of this story, in MTS really begin to move only when some negative point can get a wide publication. Because if you do not go to something with the operator, it is worth putting on publicity.

Truthfully and without unnecessary emotions, to talk about the problem in social networks, in all in which you only exist.
To attract friends, acquaintances, relatives to discussion. And other not indifferent. They can be found, for example, by hasties.
You can write a paper application in the MTS office, but be sure to ask you a photocopy.
Try to engage in the discussion of representatives of other operators. For them, it will be an excellent opportunity to swell colleagues. Perhaps it will raise some kind of effect.
If possible, place your story on various venues on the Internet. By the way, we can always. Just write on zelebb [Email Protected]

Talk?

Kirill:
I have 2 sims, one of them MTS, the second beeline. MTS always has a connection and the Internet. Beeline full shit. And this situation is not only in the area of \u200b\u200bthe house, which is located in the crook zone inappropriate, where people are just like you chat on the phone on the balconies. The difference as a reception is observed throughout the city. Beeline actually sucks in comparison with MTS. Moscow, Dovzhenko 6

OSS:
With MTS, too, from about 2005. Always the best connection was, although there were the second numbers of Beeline and MegaFon. And now the situation is exactly the same, always stable connection and now also with the most profitable rate of SDS in Moscow

zelboba:
Cyril, OSS, well, here it's not entirely as a connection. And in the fact that MTS allows dust into the eyes, publicly pretending to take care of their subscribers, and in fact politely sending them away, leaving alone with problems.

So, until the current moment I used MTS for the same reason that periodically touching Beeline and MegaFon, it went out that MTS is better than the quality of reception in those places where I usually have to be. Otherwise, it would have been with another operator for a long time. And for this they are well done.

But unworthy behave exactly when it comes to a support.

Vasya Pupkin:
And what prevents you from writing to sportsloto, sorry, in Romka Supervision? Application can be written online - https://rkn.gov.ru/treatments/ask-Question/

It is Roskomnadzor and oversees the opsos.

zelboba:
Vasya Pupkin, thanks. I prevented that I just did not know that I have such an opportunity. Let's try.

So far I tried to influence through the network. But Roskomnadzor, if fits here, then Rospotrebnadzor will be one of the following stages. Just the material for the future article will turn out.

BCTPE4Hbiu:
I understand correctly that all communication was on Twitter?
The statement in MTS was written? What did they answer?

A subtle hint: on Twitter no one should anything.

zelboba:
BCTpe4Hbiu, Em ... and about this and the story that chat began on Twitter. And then passed in private messages, and by email and on SMS the application number came.

zelboba:
It turns out to be scolded by the Quality of MTS Communication, you can still through the branded application "My MTS". There, even the automata in the letter substituted a complaint template with some official information. Suddenly it will help me.

Problems with a mobile signal reception - a spread phenomenon. In this article, we will look at the main reasons why the phone can "lose" the network, delivering the inconvenience to its owner.

Since today MTS is immediately three technologies (2G / 3G / 4G), and they all work at different frequencies and according to various principles, the causes of interruptions in connection may be a number of.

Why MTS does not catch the network today?

If the signal has always been stable, but suddenly interruptions have appeared, we can assume technical work on the network. The operator regularly modernizes the network, because several "white spots" arises on the scale of Russia on the map of the coating.

In addition, the common causes of the absence or poor quality of the signal are:

Poor network architecture. If the operator saved on basic stations, or the terrain has a complex relief (you are in lowline), the probability of the absence of a signal is high.
Barriers on the signal path. For example, a signal frequently disappears inside monolithic houses, since the reinforcement in the concrete partially shields a radio signal. Therefore, sometimes enough to come closer to the window.
Infrastructure damage. If the base station failed or the cable infrastructure is damaged, the signal may also disappear.

Why can the phone may not catch the Internet from MTS?

It is often often observed when the MTS voice communication is functioning normally, and the data transfer service is inaccessible. This may be for the following reasons:

There are flaws of the network architecture, due to which the de facto data service can work normally.
The network is overloaded and does not withstand the influx of subscribers. Sometimes it helps simply restart the communication module (turn on and disable the "airplane" mode on the smartphone).
Simply not available network 3G / 4G. The subscriber accustomed to high speed can decide that the Internet does not work at all when you have to wait for the response to 20-30 seconds.
The money ended in the account or the packages of services have been exhausted.

Why MTS does not catch the 3G network?

Problems with access to the 3G network is a common problem among MTS subscribers. The most common reasons:

The lack of "carpet" third generation coverage. Unlike GSM communication, 3G is available only in cities, on the largest transport highways and in some small settlements.
Poor radio plane. Often, the situation occurs when the phone displays the 3G or HSPA icon, but on the fact the network does not work. This means that there is no actual coverage in your location.
Sometimes the signal is so low that the response time is significantly increased. And if the data transfer rate itself is satisfactory, the response time can reach several tens of seconds.

Why MTS does not catch the 4G network?

4G MTS coating has even more "white holes" than 3G. Even through the territory of Moscow, many areas are observed, where there is no confident signal, not to mention the regions of Russia. Therefore, the most likely cause of the absence of a 4G signal is a banal no coating.

In addition, the 4G network is not distinguished by the best indore coating in Moscow, because in many residential and commercial buildings the connection may disappear.

Why doesn't the MTS sim card catches the network?

Finally, we note that sometimes the problem happens in hardware elements: SIM card or phone. You can make sure that the hardware problems can be preparing, trying to put another SIM card in your phone, or putting your SIM card to another phone.