Why does not show TV Rostelecom

Rostelecom offers its users access to a wide range of channels. The provider also provides additional options for real-time viewing control and video rental functions. Despite the quality of Interactive TV, system errors still occur. Consider the reasons why Rostelecom TV does not show and how to deal with them.

Interrupted signal

Rostelecom TV does not work - a common problem, which most often manifests itself in the absence of a signal. This problem is "on the conscience" of users, since its cause lies in the wrong connection connection. Subscribers often choose the wrong source for the set-top box. Rostelecom TV does not work - how to fix the problem:

• press the tv / av key on the remote control;
• select the input that connects the set-top box and the TV;
• reboot the set-top box to save the data.

If the signal does not appear on the TV, it is recommended to replace the cable (connecting the TV and the Rostelecom device) or diagnose the set-top box for a breakdown.

Rostelecom does not work TV - when the provider is to blame

A common reason for the absence of an image on the screen is a malfunction on the part of Rostelecom. This manifests itself as a black monitor and the inscription "No IP address". The cause of the temporary problem is most likely a breakdown on the line, which will be fixed in the near future. The reasons for the lack of signal can also be the following factors:

If you want to check where the cause of the problem lies, it is recommended to connect the set-top box to the cable directly. If the problem persists, then the lack of video is the fault of the provider. In this case, you should call the support service, where the operator will notify you of the cause of the inconvenience and the time for completion of corrective work.

Activation issues

“Rostelecom TV incorrect password” is another problem that may bother users of Interactive TV. When activating the service, you need to enter the password and login, which are specified in the contract with the provider. Please note that the required combinations are all numeric and do not include letters or symbols.

If all the data is entered correctly, and the image is still missing, then the reason lies in the router (incorrect settings). In this case, the set-top box downloads the signal, but cannot transmit it to the incorrect router configuration and refers to an incorrect activation input. To fix the problem, you need to check that the router is configured correctly.

Physical malfunction

Does not show TV from Rostelecom if there are problems in the Smart set-top box itself. One common cause is firmware issues. Troubleshooting yourself is not recommended. If the TV screen is black or constantly broadcasts the same screen saver, then the equipment must be taken to a service center. You can find out the nearest branch of the provider at the link - http://rt.ru/contacts.

TV Rostelecom does not work - other reasons:

1. the problem occurs in case of incorrect router settings or incorrect firmware of the set-top box by the operator;
2. fuzzy image, loss of sound - the likely cause is a malfunction of the router and set-top box, which can be fixed by restarting the device. If the image “leveled out”, then you need to turn on the equipment in the network again in turn: modem, router, Wi-Fi;
3. slow reaction of the set-top box to the signals of the remote control - the reason most often lies in replacing the batteries. In addition, the user can direct the remote control not at the set-top box, but at the TV, which “knocks down” the signal;
4. tv Rostelecom does not have an ip address - users are advised to reset the settings using the code 977 and reconfigure the channels;
5. most channels are unavailable - in this case, there is a high probability that the service will be disconnected in case of non-payment. Users have only 8 basic channels at their disposal.