Rostelecom TV does not work - black screen: what to do

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Each user of digital television operating from a set-top box may encounter a situation where television does not work - instead of a favorite movie, a black screen is observed. In some cases, a simple reboot of the set-top box helps to solve the problem. But what if the method did not help? It is worth looking for and eliminating the causes.

Troubleshooting television Rostelecom

Interactive television from the provider Rostelecom is gaining popularity among digital television users. Good broadcast quality, an extensive list of TV channels for every taste and decent functionality received full customer approval. It happens that there are also unpleasant moments in the work of television, which can be observed in some reviews - errors in work. The fact is that broadcasting is associated with hardware and software products, which are sometimes subject to failures and breakdowns, no one is immune from this.

If a television user from Rostelecom sees a black screen in front of him, then this may signal that:

• the wrong input is connected or selected, so there is no TV signal;
• the cable is faulty, often this is the cause of the signal loss;
• failure of the set-top box or router;
• incorrect settings of the set-top box or router;
• problems on the provider's side;
• blocking due to non-payment of the cost of services rendered.

A black screen when watching interactive television from Rostelecom does not necessarily mean that there are serious problems with the equipment. In half the cases of this problem, the user himself is to blame. For example, the settings were accidentally knocked down when entering them (a child indulged in the remote control, or an adult wanted to look at something and pressed the wrong place) - this is very easy to do, and later it is not possible to guess why the problem arose, since the changes were made out of ignorance.

If you see a black screen on your TV instead of an image, you should not panic, because you can often fix the problem within a few minutes.

Why does the Rostelecom prefix not show the image?

What can be done if channels from Rostelecom are not shown, and instead of them a black screen appears on the TV?

First, it is recommended to reboot the router by disconnecting it from the power supply. This method often helps if the user rarely performs such a manipulation, because the equipment does not receive a modern firmware version. Untimely firmware leads to the fact that the user is faced with the absence of some channels, instead of which a single-color dark splash screen will be broadcast.

If the television from Rostelecom does not work, and the message "no signal" appears on the TV screen, then there may be several reasons, the user needs to do:

• check the correct connection of the connector (HDMI is needed);
• see if HDMI is selected as a video input in the TV settings;
• check the cable for damage, if any, it will be necessary to replace it.

If a Rostelecom user sees a message on the black screen of the TV stating that the IP address has not been received, and only the “Restart” button works in the menu, then the reason lies in the router.

The reason for the incorrect operation of the router may be:

• incorrect user settings;
• temporary errors that can be easily eliminated by rebooting;
• serious damage to equipment, up to the failure of the router.

In the case when the IP address was not received after the reboot, then you will need to check the connection data of the router at http://192.168.1.1. If everything is in order - and the address is entered correctly in the settings, and the port is set correctly, but the TV still does not show, then there is only one way out - call the wizard or take the router for verification yourself.

An equally rare cause of a problem is a breakdown on the provider's side. To exclude this option, you need to contact the technical support service for subscribers at 8-800-100-08-00, where the specialist will tell you what work is being done on the line (whether it is being done at all), or will name another source of failure in the broadcast.

In the case when the problem did not affect the basic channels, then you need to check the state of your balance. You can do this in the "Personal Account", or when calling the operator. Perhaps the provider blocked the broadcast due to non-payment.

How to call the master and replace the prefix?

It happens that it was not possible to fix the problem on your own, then you will have to call the master home. You will have to do this if:

• the router is faulty;
• hidden (invisible to the user) damage to the cable appeared - most often these are fibers;
• the settings in the house switch have gone astray.

All this can only be diagnosed by a specialist, the user should not independently disassemble the router and delve into the cable if there is no visible damage to it.

If a problem is identified in the router, then the user will be issued a new one while the old one is being repaired. If the old one is faulty, then the subscriber will receive a new one for good.

In the event that the subscriber is guilty of equipment breakdown (the master can find visible damage caused by accident or on purpose), then the repair or replacement will have to be paid. In other cases, repairs and replacements are free of charge.