Rostelecom TV set-top box does not work: reasons for what to do

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Subscribers of the Rostelecom provider, as well as users of the services of other operators, may be unable to view channels. There may be several reasons for this. How to "cure" the receiver on your own, in what cases will you need the help of specialists?

Why Rostelecom television does not work: reasons

If you have problems watching Rostelecom television, you need to find out the problem that caused the problem. The absence of a signal can be caused by several reasons:

• problems on the part of the provider;
• malfunctions of the router;
• TV cable damage
• broken TV set.

This article proposes to consider the problems associated with the last item - the prefix. Subscribers should be aware that most of the problems with the Rostelecom set-top box can be easily and quickly solved on their own, without contacting the provider's technical support service.

If the set-top box stopped working correctly unexpectedly, most likely the problems are related to the network maintenance work being carried out on the line. In this case, you need to call the provider's technical support to find out if the work is going on when they are finished.

In what cases will rebooting the console help?

Many malfunctions can be eliminated by the basic method - restart (system reboot). By rebooting, the Rostelecom set-top box will automatically check for new software, if any, the system will download and update the firmware.

Most Rostelecom subscribers do not reboot for a long time, that is, they do not disconnect the set-top box from the network, software updates are not possible in this case.

1. In order for the reboot to happen for sure, you need to reboot the router, pull out the cable and connect it again.
2. Important: after disconnecting the router from the network, first turn on the router itself, it must boot for at least 3 minutes.
3. Only after that you can turn on the prefix. Indicators should light up on it - bulbs, but the prefix itself does not load immediately. You need to wait at least 4-5 minutes.

This method usually helps if the Rostelecom set-top box freezes once.

The opposite option also happens: after a reboot, the set-top box starts to freeze and slow down, which can be seen from the image and sound. This happens due to an incorrectly performed update.

What will help fix the problem?

• you need to reset the settings of the set-top box to the factory settings through the device menu.

It happens that subscribers independently do a flashing on the set-top box. Many people will like the method, because it allows you to turn an ordinary device configured under Rostelecom into a real media center.

But, there is also a certain risk: often after the operation, the prefix does not turn on.

On the other hand, in most cases, only a flashing can help with the elimination of many "glitches" of equipment that cannot be eliminated by other methods.

If the user is not very well versed in technology, he is not advised to reflash the prefix on his own, because it is quite easy to spoil it. For this, there are service centers where, for a small fee, specialists will perform all work with high quality and with a guarantee.

Another common and just as easily solved problem is the incorrect connection of the LAN cable. If, when connecting, the subscriber mixed up the connectors, the set-top box will not be able to work.

The most common problems, solutions

We propose to consider the most common problems in the operation of the set-top box that the subscriber may encounter, and actions to eliminate them.

A message appeared on the TV screen "Rostelecom set-top box cannot get an IP address", there are probably problems accessing the Internet.

The reason for this may be an accident or a technical failure in the work of the provider. But there may also be a problem on the user's side - damage to the cable or incorrect operation of the router.

• You need to disconnect the router from the network for a few minutes, then turn it on again. If the method did not work, and access to television remained closed, then you need to contact the provider's technical support for help.

1. In the case when the Rostelecom set-top box does not respond to commands given from the remote control, you can try replacing the batteries. If the batteries are in order, you can set up the remote control, or take it in for repair.
2. To be able to control the operation of the TV using the remote control from the set-top box, you need a special setting. The ideal option is to ask a Rostelecom technical specialist to set up the remote control at the time the subscriber connects to the services.
3. The situation that users face in most cases: they show only free federal channels, and the rest, included in the Rostelecom package, are encoded for the subscriber.
4. Most likely, the subscriber forgot to pay for telecommunication services in a timely manner. It happens that the provider blocks access by mistake. If the subscriber is sure that the payment was made on time, it is possible that the subscriber himself accidentally blocked access to the channels. You will need to call the operator and ask to clarify the situation.
5. Often, subscribers are faced with a problem when video and audio on the TV slows down. The image may crumble like a mosaic, the voice acting is late, or stutters. This failure may be related to a reboot in the line. The subscriber should disconnect other devices from the Internet (tablet, phone, and so on), the error should be eliminated in a few seconds.
6. The main "devourers" of the channel are downloads from file hosting. If the subscriber understands this, he can independently adjust the load level.
7. If the video broadcast is of high quality, but the sound disappears or hiccups, most likely there is damage to the RCA cable.
8. You need to move the plug. If sound appears, then the problem is easy to fix, you just need to change the cable to a new one.

If moving the connector did not help, you need to take the prefix Rostelecom to the service. The wizards will determine what caused the failures - problems in the hardware or software. Subscribers will be replaced with a new device.

"Interrupted signal" error

This is a fairly common problem, it most often manifests itself in the absence of a signal. Basically, the users themselves are to blame for the problem, since the reason lies in the incorrect connection connection. Users often choose the wrong signal source for the set-top box.

Fixing the problem:

• you need to press the tv / av key on the remote control;
• further, an entrance is made that connects the set-top box to the TV;
• after that, you need to reboot the set-top box to save the data.

If after that the screen still displays the message "Interrupted signal", you can try to replace the cable. If this does not help, you will have to take the device to a service center.