Mts catches badly. Poor communication quality of MTS

Mobile TeleSystems (MTS) is one of the largest companies in the CIS providing cellular and landline telephone services, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also has disruptions. In May, hundreds of service users systematically complain about the frequent lack of high-quality communications.

The most frequent failures occur in the work of services:

• mobile communications (over 50%);
• 2G and 3G Internet (approximately 30%);
• other services requiring access to the network (about 20%).

What is the problem?

Most often, problems with MTS appear due to preventive work to improve the quality of communication, or to replace equipment. Other factors for the appearance of failures are:

1. General network congestion.
2. The location of the subscriber.
3. Unfavorable weather conditions.
4. Problems in the mobile device.

Solution Algorithm

If the service is currently unavailable, then you should not panic or throw away your SIM card. What about MTS communication today? You need to try to determine the cause yourself, starting with researching internal problems in a mobile device.

If none are found, you need to wait a little - perhaps technical and preventive work is being carried out. This process usually takes between 20 minutes and 1 hour. If time has passed, and the connection has not appeared, you need to contact the operators and describe in detail the essence of the problem that has arisen.

Internal problems in a mobile device

The first thing to check is the correct installation of the SIM card in the device. It may happen that as a result of a fall, a slot or a card tray moves, and the phone is supposedly out of the network. In case of problems with MTS communication, you must contact the service center for the help of a qualified technician.

Some phones provide manual selection of network standards - GSM, or WCDMA. Perhaps the mode is out of order, and the network is configured for a different reception format. Check if the network format settings are correct and select "Automatic". It is likely that this is the problem.

Another common cause of the problem is that the operating system settings are lost on the phone. In this case, you need to set the factory configuration and restart the entire system.

Check the condition of the SIM card, it may be damaged or blocked. What to do in this case? If you find it inoperable, then you should contact any local MTS service center, where the employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas outside its borders. These are called "blind spots". Do not forget that the connection may periodically disappear at such objects as:

• in a forest far from settlements;
• in metro tunnels;
• in underground buildings, cellars, basements;
• in buildings with too thick walls;
• on some trains or commuter trains;
• high in the mountains;
• near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Unfavorable weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of the connection. Unfortunately, MTS cannot fix these problems until the weather conditions stabilize, so you will have to wait.

If the equipment was not broken or damaged, then the provision of services will begin in the shortest possible time in the usual way.

General network congestion

According to the terms of the agreement, which each subscriber accepted before using the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for some time, or even block the communication channel. This is done to preserve the integrity of the equipment during periods of network congestion.

The signal reception level on the phone display may be maximum, but neither the Internet, nor cellular communications, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the problem. As soon as the congestion level decreases, the connection will be available again.

Preventive work

The company is constantly improving the services provided, so from time to time, preventive maintenance or equipment replacement is carried out on the lines. MTS warns its users in advance about the beginning of this process by means of SMS - messages and on the company's website.

Remember, most network outages are temporary and can be quickly corrected. First of all, you need to check the operation of your phone, perhaps the cause of the problem lies in the malfunction of the SIM card.

Remember that it must not be exposed to heat, liquids or mechanical damage.

In the event that preventive work is being carried out, they take very little time - from 20 minutes to 1 hour and usually occur at night. The mobile operator MTS takes care of the constant improvement of the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communication.

The "larger" a telecom operator and the more subscribers it has, the more towers and other equipment it has that needs to be kept in perfect order to provide high-quality communication services and mobile Internet regardless of any external factors. Unfortunately, MTS also has failures in communication services. I will tell you what subscribers should do in this situation.

Communication from MTS is

Cool!Sucks!

Why communication does not work on MTS today

The main reasons for the lack of communication:

• Repair work on the operator's equipment (planned or unscheduled).
• Bad weather conditions (thunderstorm, hurricane, etc.).
• Large congestion of the MTS network.
• The location of the subscriber.
• Failure in the smartphone or phone.
• Sim card malfunction.

How to understand what happened

• We read the news on the MTS website (usually operators promptly notify about force majeure and repairs).
• Call the official support of the operator at 0890 (from the MTS number) or 8-800-250-08-90 (from any phone).
• If you do not have an MTS network in roaming, then you need to call the number +7-495-766-01-66 (the call is free for MTS subscribers, but if there is no network, then you won't be able to call from the MTS number, and a call from another operator's number will be paid, keep this in mind).
• Ask the question “What happened and why the connection on MTS was lost today” in one of the official MTS communities on social networks. They usually respond quickly.

What to do if there is no connection to MTS: problem solving

I have listed the problems, now briefly about how to try to solve them.

• If in some "zone" there is no communication due to equipment repair by MTS, then there is no point in advising anything except to wait until the end of the work. If possible, use a connection from another operator.
• Bad weather will end sooner or later and everything will recover. Unless, of course, bad weather has led to some damage (then see above).
• Network congestion happens in places where a large number of people congregate (a concert, a football match ...) Everyone wants to share a photo on Instagram or VKontakte, call and tell them “how cool it is,” but the network power is not enough. Therefore, either try to wait a little and call, "post a photo" again, or just wait until the end of the event. The people will disperse - the quality of communication is normalized.
• The MTS network (MTS coverage map) is not available everywhere. Perhaps the exact place where you want to use it is not "covered". You just need to move to the area where there is coverage.
• The failure of the smartphone, first of all, you need to try to cure a banal reboot of the device, in many cases it helps. If it doesn't help, we go to the repair or look for information on the solution specifically for our device.
• Failure of the SIM card is "treated" by the method "removed / inserted" the SIM card back. If it doesn't help, go to the MTS office and change the sim card there. It's free.

It is rare to use the services of a mobile operator without problems. This is due to the fact that the company strives to improve the quality of service and periodically carries out technical work. Problems can arise for other reasons. You can fix the situation by figuring out why MTS is not working. To do this, you should resort to the methods presented below.

When problems arise, many users do not understand the reasons and move on to other operators. Any mobile network has its drawbacks. To use the services without problems, you need to understand what exactly is causing them.

There are a number of factors that adversely affect cellular communications:

• Preventive maintenance.
• Strong congestion of the mobile network.
• Problems with the telephone.
• Bad weather conditions (wind, thunderstorm, rain).
• Being outside the company's coverage.

All reasons require an individual approach. The offending factor should be identified and appropriate action taken. You can do this yourself or call the call center.

What to do if there are problems with MTS communication today?

there is no need to refer to the low quality of the service when the MTS connection does not work today in 2020. Interference in the network is caused by various factors. It is recommended to conduct the so-called test, and then proceed with further actions.

We identify internal problems associated with the telephone itself. If everything is fine with the technique, then you should postpone. Most likely, technical work is underway on the line. If after an hour the connection has not resumed, then you need to call the customer support service on 0890 and report the problem. The operator will take note of the call and resolve any difficulties.

Possible problems why MTS does not work today

Not all problems can be fixed with your network operator. It is also not easy to get through to the call center in the absence or interruption of communication. All problems have “symptoms” and solutions.

Network congestion

Communication problems of MTS today in 2020 are mainly associated with network congestion. The mobile operator warns about such problems in advance. This is spelled out in the contract. At such moments, access to calls and SMS is partially or completely limited. Problems can also be observed with the Internet connection.

There are no solutions in this case. You won't even be able to get through to the support service. The only way out is to give it until a good signal appears.

Weather

The cause of line interruptions can be the weather - strong wind, rain, snowfall, etc. It is not difficult to figure out what exactly caused the problem. If there were no interruptions in the network before the onset of adverse weather conditions, then the reason is obvious.

Phone technical problems

Quite often, problems arise from the phone itself. To solve the problem, follow these steps:

1. Assess the correct installation of the SIM card.
2. Run antivirus to check for viruses.
3. Restart the device and check the network connection.

In some cases, it becomes necessary to carry out repair work. The telephone set stops working with a SIM card, which requires cleaning the contacts or flashing the device.

You can establish the reason as follows - install the card in another phone. If the network signal is sufficient to make a call, then the problem lies in the device itself.

Places without a network

Mobile TeleSystems Company provides its customers with extended coverage, which exceeds the performance of many cellular networks. Communication may not be available outside service area in remote areas. Blind spots are not serviced by any operator.

The network connection may not be good enough at the following sites:

• Forest sites remote from settlements.
• Metro and underground structures, basements, cellars.
• Structures with thick walls.
• Electric trains and trains, high altitude in the mountains.
• Staying near devices that cause radio interference.

For a connection to appear, it is enough to return to the coverage area. Persons living in remote areas from the company's towers are advised to use special devices that increase the signal.

MTS mobile network is not available - what to do?

If MTS does not work today, then you should try to contact the company's employees. To do this, you can call the call center by phone: 0890. When the communication level for making a call is insufficient, it is recommended to dial 8 800 250 0890 from another phone. From abroad, you can call by phone: +7 495 766 0166.

In order for an employee of the company to start fixing problems, he will need your help, the subscriber must follow all the instructions of the employee of the company, who will remotely try to understand the situation.

Bad connection - what to do?

The company is working to improve the quality of service. First, employees need to find out why MTS is not working in order to correct the situation. Each subscriber can take part in this process. The more often we contact support, the faster problems will be resolved.

The company plans to expand its service area. Soon even remote settlements. Until this problem is resolved, you should use additional devices designed to increase the signal.

If you have any problems with communication, you can contact the nearest office of the company. The employee will listen to you and take action to correct the problem. If this is not possible, then you can enter the official website of the company or use the mobile application to send an online message.

(3 estimates, average: 3,67 out of 5)

Hello, have you rebooted your phone?

why can't I get through from my phone and can't communicate with me

Hello, contact the communication salon to clarify the situation.

A tariff is required for traveling abroad with the Internet

Hello, you can activate the "Zabugorische" option - with this service you can use calls and the Internet like at home. The cost is 350 rubles per day of use.

two days the SIM card was turned off turned on does not work at all does not connect to the network, more precisely, the network is there, but no calls are not what I can not make

Hello, maybe you have incorrect settings in your phone, to resolve the issue, contact the MTS cellular salon.

It is difficult to imagine a subscriber willing to voluntarily accept the lack of cellular communication. But sometimes it's almost impossible to avoid network connectivity issues. The first step in such situations, in order to cope with the difficulties that have arisen, should think about why the MTS communication does not work today, in 2020. Correctly identified reasons will allow you to cope with troubles as soon as possible. The main thing is not to rush to conclusions and approach the issue as seriously and thoroughly as possible. And then the restoration of communication will not take much time.

When faced with difficulties for the first time, it is worth thinking about who is to blame for what happened. Perhaps the source of the problems lies in the maintenance work that requires a temporary suspension of the operator's entire cellular communications. It will be possible to check whether this is so:

1. on the official portal of the mobile company;
2. on major news resources that will not miss such an important news;
3. in the official communities of the operator on social networks.

Each source indicated is trustworthy and able to instantly explain the reasons for what is happening.

Why is MTS not working today?

If it's not about prevention, the implementation and completion of which cannot be influenced, then the subscriber is obliged to look for other causes of problems with MTS communication today in 2020. Particular attention should be paid to:

• network congestion caused by a huge number of users who decided to use the operator's services;
• spoiled weather that can cause serious interference;
• finding a person in the area of \u200b\u200black of communication or the presence of numerous interference between the phone and the radio tower;
• malfunctioning malfunctions of the smartphone.

These problems are equally successful in depriving a person of the ability to make calls and use the mobile Internet.

Network congestion

Network congestion is a situation when a large number of users decide to use cellular communication at the same time. Usually, such failures occur on holidays, when people congratulate numerous friends, relatives and loved ones on a solemn event. Overloading is easy to recognize. It is revealed by two characteristic features:

1. the signal quality indicator on the phone shows a large number of bars (high-quality connection);
2. inability to call.

It is impossible to cope with the overload, it remains to calmly wait until the situation changes in a positive direction on its own.

Weather

Weather affects cellular communication much less congestion, but it can also have a significant impact. It is possible to recognize the occurrence of interference with interruptions in signal reception due to weather by the behavior of the indicator. The number of bars on the smartphone display will be unstable, will actively change, gradually increasing, decreasing or completely disappearing.

It is not easy to influence what is happening in this situation. The user is able to search for a place where the signal will be more stable, and the influence of weather conditions will decrease. But the effectiveness of such steps is not high, therefore, it is pointless to expect that these actions will bring success and change the situation in a positive direction.

Phone technical problems

The next reason that can lead to interruptions in the operation of the cellular network is the breakdown of the phone. To exclude suspicions of mobile problems, you should:

• reboot the device to eliminate the likelihood of a trivial failure;
• insert the SIM card into another, obviously working device (if the MTS does not work there, the problem is not in the smartphone).

Additionally, if the user uses a device with two SIM card slots, you can move the SIM card to another slot. It is important to add that difficulties with the phone, if the reboot did not help, cannot be solved on your own. We'll have to go to the repair shop.

A place without a network

In some cases, the reason that MTS does not work today is the remoteness of the subscriber from the radio tower. You can check the MTS coverage area on the official website. But, if it is impossible to visit the portal, you need to remember where the phone worked the last time and return to this place again. If the troubles are related to the user's location, returning to the coverage area of \u200b\u200bthe tower will return the smartphone owner the ability to call and use the basic services of the telephone company (you should not count on a 4g Internet connection).

MTS mobile network is not available - what to do?

It has already been mentioned above that one should begin the struggle with difficulties by finding their source. If you can't figure out the reasons for what happened, you should:

1. restart the phone;
2. rearrange the SIM card to another slot;
3. make sure that the SIM card is intact, not stained and inserted correctly;
4. check the phone is working and make sure it is not broken;
5. try to find a place where numerous interference will not interfere with signal reception.

But most of the above causes of troubles leave users with only one solution - to wait until the connection is restored on its own.

Bad connection - what to do?

In addition to the above actions, subscribers are able to ask for help and clarifications from the contact center staff. To do this, you can call the hotline. Calls using a SIM card of third-party operators are allowed. In addition, you can ask the question “why MTS does not work” through the website or the official social network. The support staff will definitely try to help the client and advise on what to do in this situation.

What's with MTS today - does not work 2020

There are many reasons that can prevent a subscriber from making a call. But no matter what the difficulty may be, users should not panic or worry. Sometimes difficulties with the network are caused by the simplest reasons, for example, the client turned off roaming and, forgetting to turn it back on, went abroad.

To find a solution and restore the operation of the SIM card, you need to calmly think and consistently review the main sources of problems. As a last resort, you will have to contact the contact center staff or just wait until the troubles pass by themselves.

I'll start this text by asking Droidnews readers to support this text with retweets and other shares on other social networks. This is really important today.

I have been using the services of the MTS operator since 2003 at least. Although, there is a suspicion that her number began to be serviced even earlier. During this time, only one joyful moment comes offhand, when the company suddenly took and increased the amount of traffic and minutes on the tariff that I use. And a bunch of negative moments that happened to me with the red-and-white operator. But I'm still with him. How long? Not sure.

Weak reception signal from MTS

The fact is that this time the problem was serious. The apartment where I live, and what is there, on the street where I live and some of the neighbors, is very badly received. It is not uncommon for me to receive sms stating that someone called and did not ring. Regularly, I cannot get through to my contacts, for this I sometimes have to go out into the street, or run around the apartment, looking for a place where there will still be more than 2 strips, since it is almost impossible to make a voice call with two. It regularly happens that the smartphone lies on the table and catches all 5 strips, and after a few seconds there is no network signal. That is, not at all.

Remarkably, other operators have no problems.

I regularly hear neighbors go out to talk on the phone on the balcony (it's not even funny), yes, I'm not the only one in trouble.

Is MTS publicly deceiving us? Correspondence with support on Twitter

I'm complaining, but the company doesn't do anything about it. That is, representatives of MTS react quickly enough to a negative statement about the quality of communication and the company's services on Twitter. But it all ends with unsubscribes.

IMPORTANT: as in all the previous times, when I had problems that I voiced publicly. MTS employees apologize and promise to improve. They try to keep the conversation private, so that others do not see that the company has problems that it seems to easily hammer in.

So it was this time. My first complaint appeared on the Internet on April 11. They promised to figure it out. I'm waiting patiently. I understand that not all problems are solved in half an hour. Sometimes it really takes time.

On April 21, that is, after 10 I am interested in the result. They ask you to wait a little longer. “The issue will be resolved within the next week. We ask you to wait a bit. " (https://twitter.com/ru_mts/status/855403229814849536).

It looks more like they started an application, they officially answered it in order to finally shut up the disgruntled subscriber, so that it would not be possible to say anywhere that you are simply being ignored. No, they answered, they do. Wait, be patient.

So it goes.

So how do you deal with MTS? It's real?

We will see. After all, now the second round has begun.

We'll have to show social activity. Hang up an ad for neighbors in the stairwell, urging them to participate in this fascinating epic.

As it comes out of this story, MTS really starts to move only when some negative moment can get widespread publicity. Therefore, if something goes wrong with the operator, you should put pressure on publicity.

• Truthfully and without unnecessary emotions tell about the problem in social networks, in all where you only exist.
• To involve friends, acquaintances, relatives in the discussion. And others who are not indifferent. They can be found, for example, by hashtags.
• You can write a paper application at the MTS office, but be sure to ask for a photocopy.
• Try to involve representatives of other operators in the discussion. It will be a great opportunity for them to troll their colleagues. Perhaps this will have some effect.
• If possible, post your story on various sites on the Internet. By the way, it is always possible with us. Just write to [email protected]

Talk?

Kirill:
I have 2 SIM cards, one of them is MTS, the second is Beeline. MTS always has a connection and the Internet. Beeline is complete shit. And this situation is not only in the area of \u200b\u200bthe house, which is located in the zone of terrible rejection, where people, just like yours chatting on the phone on the balconies. The difference in reception quality is observed throughout the city. Beeline really sucks in comparison with MTS. Moscow, Dovzhenko 6

Oss:
With MTS, too, since about 2005. Always the best connection was, although Beeline and Megafon were the second numbers. And now the situation is exactly the same, there is always a stable connection and now with the most favorable SDS tariff in Moscow

zeleboba:
Cyril, Oss, well, it's not really about the quality of communication. And the fact that MTS splurts, publicly pretending to care about its subscribers, but in fact politely sending them away, leaving them alone with problems.

So, until now, I have used MTS for the same reason that periodically touching Beeline and Megafon, it turned out that MTS had better reception quality in those places where I usually have to visit. Otherwise I would have been with another operator for a long time. And for this they are great.

But they behave unworthily when it comes to support.

Vasya Pupkin:
And what prevents you from writing to Sportloto, excuse me, to Roskom oversight? The application can be written online - https://rkn.gov.ru/treatments/ask-question/

It is Roskomnadzor that oversees the OpSoSami.

zeleboba:
Vasya Pupkin, thank you. The trouble was that I simply did not know that I had such an opportunity. Let's try.

While trying to influence through the network. But Roskomnadzor, if it fits here, then Rospotrebnadzor will be one of the next stages. Just the material for a future article will turn out.

BcTpe4HbIu:
Do I understand correctly that all the communication was on Twitter?
Did you write an application to MTS? What did they answer?

A subtle hint: no one owes anything to anyone on Twitter.

zeleboba:
BcTpe4HbIu, um ... So about this and the story that communication began on Twitter. And then it went in private messages, and by email and sms, the application number came.

zeleboba:
It turns out that you can scold the quality of MTS communication through the proprietary application "My MTS". There, even a complaint template with some service information is automatically inserted into the letter. Suddenly it will help MTSniks.