What is included in the set of digital television from Rostelecom
Having signed an agreement for the Interactive service, most often they immediately receive a set of equipment in their hands. But the company usually appoints a technician for its initial setup in a day or two, and suburban residents sometimes have to wait a whole week. Don't want to waste so much time? We will tell you how to connect digital, and whether it can be done without the help of masters. Knowledge of connection schemes and setup technologies will also come in handy for experienced subscribers, for example, when buying a new TV or moving equipment to another room.
What is included in the set of digital television from Rostelecom
Rostelecom provides its subscribers with two options for digital television services - "" and "Interactive TV 2.0". The main difference between them is that version 2.0 can be paired with the Internet from any provider. An earlier package requires that the router for digital television and broadband access belongs to Rostelecom. To connect version 2.0, we still recommend waiting for the company's technicians to avoid problems with possible incompatibility of equipment settings from different providers. It is also better to wait for the masters if you connect the Internet and interactive TV at the same time.
If you already have a router from RTK installed and working, Rostelecom's digital television equipment can be configured independently. The basic kit includes a set-top box, a network cable and a universal remote control. If desired, the cable can be replaced with a video sender or a Wi-Fi adapter, but the initial setup should still be done with a corded connection.
Set-top boxes for digital television Rostelecom offers in two versions - "Standard" and "Premium". Any of them can be used with both versions of interactive TV, and they are configured in exactly the same way. The only difference is that the premium equipment is complemented by a built-in 500GB hard drive and supports 3D technologies. Well, in price, of course. But no matter what set of equipment you choose, the connection algorithm will be the same.
Connecting a digital television set-top box Rostelecom
You should not try to install an STB set-top box on the day you conclude an agreement with Rostelecom. It takes time for the provider to process your documents, internal work with the equipment and connect a new service to your personal account. Usually these operations take about 24 working hours, and until they are completed, digital TV will not work for you, even if you have made all the settings correctly. You can check whether the service has been linked by calling Rostelecom's contact center at 8-800-1000-800.
If the CC operator has confirmed the availability of interactive TV for you, you can begin installing the set-top box. The connection diagram for Rostelecom digital television in the general case will look like in the picture.
After that, connect STB to the TV using "tulips" or HDMI cable. The latter is not always included in the kit provided by the provider. But if your TV model supports this technology, it is better to purchase this cable separately to ensure a clear picture and maximum sound quality when using the service. When all cord connections are installed, you can plug the set-top box's power plug into a power outlet.
How to set up digital television from Rostelecom
The next step is setting up digital television. Turn on the set-top box and TV, and use the remote control to switch the latter to AV mode. If you used an HDMI cable, then select this signal source in the menu that appears.
A splash screen will appear on the TV screen, indicating that the Rostelecom digital TV set-top box has started downloading. This process takes about a minute. After its completion, the equipment will ask you to enter a login and password to use the service. You can take this data from the contract concluded with the provider. The login and password will necessarily be completely digital, since they are entered with.
After identification, the settings menu (or a list of channels, depending on the set-top box model) will appear on the screen. This will indicate that the connection was completed successfully. At this stage, you can already enjoy all the features of interactive TV. But for ease of use, we recommend additional configuration of the remote control.
Setting up the interactive TV remote
After connecting the Rostelecom digital TV set-top box, you need to check whether the remote control attached to it is synchronized with your TV. Without synchronization, even such simple actions as turning the TV on and off or adjusting the sound from the set-top box remote control will not be possible. For them, you will have to use the TV remote control, which is not always convenient.
There are two ways to synchronize the remote control from a set-top box for Rostelecom digital television with a TV of any model - enter the synchronization codes manually or trust the automation. First, we describe the easiest, automatic option.
Plug the equipment into a power outlet, after loading it, press the TV and OK buttons on the STB remote control. As soon as the diode on the first button lights up and goes out twice, you can configure, the remote control is switched to the programmable mode. Dial 991 on the numeric keypad and press the key that scrolls through the channels.
With each subsequent press of this button on , the digital television codes will be tuned. The device will begin to sort through the synchronization codes sewn into it, sending a signal to the TV to turn off.
If the TV turns off, it will mean that the code has been picked up. To save it, press OK on the remote. At the same time, the diode under the TV key should go out twice and light up again, signaling that the parameters have been saved. After that, you can turn on the equipment again and try to control the sound on the TV using the remote control from the Rostelecom set-top box. If it worked, then the synchronization was carried out correctly.
Owners of rare or outdated TV models, when connecting digital TV to Rostelecom, may need to manually configure the remote control. To do this, you will need a hardware sync code. You can find out the meaning of the code on the Rostelecom website.
Go to the "For Yourself" section, then the "Support" menu, the "Interactive TV" submenu. Find the link "Equipment" on the page and follow it. In the new window, scroll down the page until you see the image of the remote control. A list of codes will be attached below it. Find your TV model in it and remember the numbers next to it.
If for some reason you cannot get to the site, contact the company's support service. The operator will prompt the necessary numbers. After that, switch the remote control to the setting mode, as described above. But after blinking the TV button twice, do not press the channel switch key, but enter the code that you spied on the list from the numeric keypad. The TV should turn off.
Attention: each TV model has several synchronization codes. If one of them does not fit, go through the rest of the combinations.
Common IPTV Mistakes
Even with the correct settings, hardware failures can occur from time to time. Most often, complaints that Rostelecom's digital television does not work come from new subscribers who have not mastered the procedure for providing the service. So, if you see that only 10 channels are available to you for viewing, and for some reason the rest do not work, in 99% of cases this means that you have overdue the bill for payment.
Check the balance of the TV service, pay off the debt, and broadcasting will resume in full within 24 hours.
If the message “No IP address” appears on the screen when you turn on the TV, try resetting the power equipment. To do this, unplug the TV, then the set-top box, and then the router. After a couple of minutes, turn on the router to the network. Wait until all the lights on it turn green, then turn on the set-top box and TV. Be sure to follow the power off sequence!
If, after turning on, you notice that some indicator is missing on the router, or it is lit in red / orange, call technical support.
Another common mistake: "No signal". It occurs when you turn it on and most often indicates an incorrectly selected signal source. Another option is a broken cord connection. Check the integrity of the cable, try reconnecting all the plugs connecting the set-top box, TV and router. The most rare cause of such an error is the failure of the set-top box. But only the master can diagnose it, so you can’t do without a call to technical support.
If the matter is in the equipment of the company, it will be taken away for repair. But, since digital television cannot work on a TV without it, you will be given a working STB for the duration of the repair. You already know how to connect it.
Digital TV without wires
Many subscribers are interested in how Rostelecom digital television is connected via Wi-Fi. There is such an opportunity, but for its implementation you will need a set-top box with a special port for a Wi-Fi adapter. In this case, it is better to entrust the router settings to specialists (note that in Rostelecom this service is most likely paid). But most importantly, the quality of broadcasting with such a connection will be unsatisfactory.
Television involves the transmission of a very large data stream, which the wireless network may simply not be able to handle. And if you also have the Internet connected via Wi-Fi, get ready for the fact that the image on the TV will constantly slow down and crumble. If you don’t want to pull wires around the apartment, the best option would be to purchase devices called “video sender” in the same Rostelecom. Relating to the category of PowerLine adapters, they will allow you to establish a reliable wireless connection and transmit up to five video streams.
