What to do if Rostelecom TV does not work

Rostelecom's digital TV has become widespread in Russia due to its good quality and a significant number of channels. Almost half of the country's population uses their services. It is being introduced into our daily lives at an accelerated pace due to the increasing availability of new generation HD TVs, the so-called smart TVs. An important role is played by the provider, which provides various options for managing channel viewing, video rental functions, etc. But, like any equipment, modern technology often fails too.

Why is the equipment not working properly? The list of errors that occur during the operation of complex modern technology is quite wide, and they are currently associated not only with technical defects in the equipment, but the Internet and its quality supplied to the user by the provider, has also now begun to greatly affect the stability of the broadcast of many channels. Below are the most common reasons why Rostelecom television sometimes does not work, as well as specific recommendations for troubleshooting these problems.

Main causes of problems

The most common problems for Rostelecom subscribers, in the event of which digital television does not work, are the following:

1 No connection to the server

When the inscription “Download error” appears on the TV, you can immediately make a bold conclusion that the reason lies in the network equipment. Unfortunately, in this case, the subscriber himself cannot do anything here. It is recommended to contact the provider. It should be noted right away that most of the difficulties that arise usually need to be resolved only with the help of Rostelecom's technical support service.

2 No "IP"

The appearance on the screen of the inscription about the absence of an “IP address” indicates the following possible reasons:

1. Incorrect parameters in the router settings;
2. No connection to the PBX (failure at the communication service provider);
3. Data coming to the router does not go to the set-top box.

If the user saw such a message on the screen, then it is first recommended to revise the correct connection of all equipment cords. It is necessary to carefully pull out all the cables from the connectors and reconnect them, because very often, corny, bad contact occurs in the connections.

After that, you need to analyze the parameters entered in the router settings. For this purpose, it is required to open the interface in the browser by entering "192.168.1.1" in the address bar. Then here make sure that you have a connection with the Internet provider. If there is a connection, and data transfer does not go through the router, then most likely the reason is a broken cord in your house. You just have to change it to a new one.

3 "No Signal"

The complete absence of an image on the screen or the display of the inscription “No signal” on it indicates that the communication channel is incorrectly selected, or there is a defect in the supply wire. Now often there are two or even more inputs at the same time, for example, "HDMI", "RCA". If you specify another communication channel in the settings menu that does not correspond to the input into which the data cable is inserted, then the TV will display a “No Signal” alert.

You must first make sure that the channel is working. To this end, open the window by pressing the "Source" key on the remote control, where you can see if the names of the connectors correspond to its section in the settings.

In the case when everything is spelled out correctly, but there is no signal, then you will have to change the wire to a new one, since the reason will be in the defect of this cable.

4 Incorrectly entered personal data

If the set-top box is connected for the first time, then it is required to carefully enter the access code and name, followed by checking them by checking with the documents of the service provider.

In the case when this did not lead to a successful result, then the reason is usually hidden in incorrect router settings. It is necessary to analyze the configuration of the router.

5 Firmware does not come to the console

A table with errors is displayed on the screen. This usually happens when the set-top box is initially turned on and the firmware from the RTK simply does not come.

With this, the following two conclusions can be drawn:

1. Incorrectly configured port (the culprit is the service provider - RTK);
2. Incorrect router settings;

It is recommended to try to reconnect one port from the "LAN" to the "Internet port" in parallel so that the correct IP is assigned to the device. If there is no positive result, you need to call the RTK support service so that they can correct the port settings.

6 Picture on the screen in the form of small squares

This happens due to the following problems:

• Technical problems at the RTK.

Packets to the set-top box arrive with errors, and she is not able to decrypt them. It is recommended to try to reconnect the device, and if the image defect is not eliminated, then call RTK support.

• Router or channel overload.

Users often use all the speed for the Internet, but for TV it simply does not remain. It is necessary to turn off all devices that consume traffic temporarily and leave only one set-top box. Next, analyze how much the quality of the broadcast from the TV has improved. If the result satisfied the user, then it is required to configure the Internet consumption priorities through “QoS” or simply limit the download speed.

• Defective internet connection cable.

It is necessary to inspect the cord for local squeezing or damage, and also check the contacts by carefully disconnecting and carefully reinserting all the plugs into the connectors and ports.

7 Interface unavailable notification

If the wired interface is not available, then you must first try to reboot the router. Then do the same with the attachment. Next, inspect the wires for possible defects and breaks.

8 There is a picture, but no sound

If there is no audio playback on the TV, you need to replace the RCA wire (tulip cord) or connect via an HDMI wire. Basically, this problem appears due to connection defects and poor plug contacts.

9 Most common problem

At the same time, the TV shows only the central channels or only one of them, and on all the others there is a message stating that “The service is blocked”.

It is required to make sure that there is enough money left on the balance sheet, through the RTK personal account or simply by calling them by phone. Further, with sufficient funds on the account, see if the blocking is disabled in the device menu. Only after these actions, you can contact the specialists of the RTK, because only they can successfully solve this problem.

Conclusion

In any case, even when it is not possible to successfully establish a normal digital television broadcast on your own, it is recommended not to worry, and without putting it off indefinitely, immediately call Rostelecom's technical support.