Rostelecom television support service: What number to call?
Not every company Rostelecom subscriber will be able to independently eliminate the problems with television, telephony or the Internet, so technical support has been created for such cases.
In order to obtain a consultation, the user needs to contact specialists by phone, after which it will work out a detailed answer. And if necessary, an application will be issued for departure of craftsmen to the house.
The service provider service is divided into three departments:
- tV and Internet services;
- telephony (stationary phone);
- mobile network;
It should be known that the departments are not interconnected, so the operator will not be able to forward the user's request to another specialist. The only thing he can do is give the number of the desired department.
Technical assistance service for the problems of TV and the Internet consists of three categories of specialists:
- The primary appeal is handled by the first group operators, they inform the user about possible accidents and problems on the line at its place of residence, they are reported, there is indebtedness or not, and also answer questions about setting up the equipment.
- If the operator is not able to solve the user's problem, then it will give an application to the staff of the second group. The application can be considered up to two days, then specialists will also contact the subscriber with the help of the phone. The second line masters have the ability to remotely connect to the port of the user and perform some settings.
- Specialists of the third category include masters who go to the house and eliminate the problems that have arisen with TV or the Internet.
- reducing the speed of the Internet;
- problems with equipment setting;
- connecting additional operator options;
- enrollment and write-off of funds from the account;
- and telephony;
Hot line
The single number of hotline Rostelecom 8-800-1000-800 is free, works around the clock. You can contact it if any problem occurs. But the specialists of the hotline give only consultation and contact details of technical support in the area of \u200b\u200bthe user's stay.
Official site
On the official portal Rostelecom placed the contacts of technical services by region. And also on the website, the client may leave an application for a callback from service staff.
Instructions, how to find information about the technical service in your region:
- Go to the official website.
- Click on the Contacts tab.
3. In the column "Rostelecom in the regions", choose your own.
4. A page opens with all contact details.
5. And at the bottom of the page there will be a form in which the user can ask a question.
The main rooms of the company
By number 8 800 707 18 11 Customer can get a free consultation on services that are in the contract. You can also get advice on company innovations.
By calling 8 800 707 18 00, the subscriber may leave the company's work claims, as well as check the balance.
You can contact a single reference in short number 111, here in automatic mode you can change or find out your tariff plan.
When problems with mobile communications, you need to dial 8 8800 450 01 56.
If you have problems with CDMA, you should call 8 800 450 01 59.
The main service provided by the company is a fiber-optic connection to the Internet. Technical support number 8 800 300 18 03. Customer reviews show that really qualified specialists are responsible for questions.
Listed multichannel numbers and call them from anywhere in the country. If the user is in roaming, then in such cases it is necessary to call at 7 902 188 18 10.
Please note: when you call a hotline, the kit is made in international format through +7.
If the Subscriber does not have the opportunity to call employees, then he can leave a request in the Personal Account or write a provider email. READ ALSO,
