Interactive TV 2.0 and Zabava: How to set up, OTT problems and solutions.
The set of IP-TV from Rostelecom under the unpretentious name "Interactive TV 2.0", which is being reviewed on neighboring pages, is massively conquering the apartments of Russians. And, of course, like any other new product, the second version of IP-TV has many nuances and, to be honest, problems. This article is designed to solve a number of problems that have arisen during the operation of the Zabava application and the Interactive TV 2.0 kit
WHEN POWERING ON THE OTT STB FOR THE FIRST TIME, USE THE ETHERNET CABLE TO DOWNLOAD/UPDATE THE FIRMWARE! DETAILS BELOW!
ATTENTION! Why is it not necessary to update the firmware of set-top boxes (OTT STB) via Wi-Fi? The fact is that during the first update via Wi-Fi, the set-top box, when a more recent firmware is released, will not be able to update even via a cable and will work on the old version. The problem is being dealt with, but at the moment it is better to make the first connection via a cable - then you can already update via Wi-Fi. Here, however, there is also one moment. When updating from Wi-Fi (especially with a weak signal), there is a chance that the firmware will not have time to fully download from the desired server (the server closes the connection due to a prolonged download session), after which a part of the “broken” file remains on the set-top box, which will be loaded into flash memory. Accordingly, when the bootloader starts, the firmware will not be loaded correctly, but will give the error “firmware is corrupted”. This is solved by re-downloading the firmware (there are usually no problems on the second attempt). Or update only when the Wi-Fi signal is good.
CONNECTION EXAMPLE
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We connect the STB (set-top box, receiver) to the FIRST (!) LAN port. The one that is used for the Internet. The remaining three LAN ports (2,3,4) are used for "regular" interactive TV from Rostelecom). If you have a router connected to it, temporarily disable it (all settings will remain in place).
After connecting, simply turn on the set-top box. The system will automatically start updating if necessary.
ATTENTION! If you have an LG LM or LV series TV and the Zabava application has disappeared from the list, the icon has turned orange with the Rostelecom logo, then Interactive TV 2.0 will no longer work for you due to the features of this TV model, or rather its technical limitations - the TV cannot "load" the channel list and other content. LG developers are preparing to release a new hardware "stuffing" for these TVs. Perhaps only after that the problem will be solved.
ATTENTION! Samsung TVs of 2015 J-series running Tizen OS (for example, model JU7500) do not yet have a working version of the Zabava application, because. does not support a specific encryption module. There is no information about the timing of the release of the application for this OS yet.
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What is an OTT set-top box? And how is it different from the usual?
An OTT set-top box is an STB operating on the Over the Top principle. This means that video content is delivered not in the traditional way for Rostelecom (Multicast), but directly "on top" of the Internet. What does it give in practice? Well, firstly, now you only need 2 megabits in order to be able to watch channels. And in general, the bandwidth for television is no longer reserved and there is no priority for IP-TV traffic. Secondly, it means that you can be connected to ANY provider, ie. if for some reason you are not satisfied with the quality of the Internet from RTK, then you can “take” the Internet from, for example, TTK, and also continue to use the OTT set-top box - it doesn’t care who you take the Internet from. Thirdly, this means that the set-top box becomes mobile, without being tied not only to the provider, but in general - physically. They took a prefix - went to a friend, watched a movie, brought it home.
Where can I get the Zabava app for my TV?
Your TV must support the Smart TV function
For LG TVs - the app can be found in the LG Store
For Samsung TVs - the app can be found in the Samsung App Store
After accepting the license agreement where you have to click the button "Agree", The main application window will open:
How can I watch a movie or a desired channel on a TV that I ordered on an IP-TV set-top box or tablet?
The Zabava app allows you to use the service "Multiscreen". Those. any ordered movie on any device can be played on any of them. Ordered on a tablet - look at TV, ordered on a set-top box - look at a tablet, and so on. By the way, not only films are transferred, but also channels. If you are subscribed to any channel package, you will also be able to watch them on another device. What is needed for this? We launch the Zabava application and look for the “Multiscreen” item in the menu:
To merge content on the set-top box and TV, you need:
When entering the "Multiscreen" select the "Interactive TV Subscriber" item:
Next, he will ask you to enter the number and activation code from the IP-TV set-top box. Where to get it? To do this, in the menu of the TV set-top box itself, you need to select the similar item "Multiscreen" and select the device TV set-top box (this device).
After entering these data into the TV window with the Zabava application (recall, he asked us for a code), the application will restart, after which all the films and channels that are on the set-top box will be available on the TV.
To merge content on a tablet and a TV, you need to:
Let's say you already use the Zabava.ru portal and watch content from there on your tablet, on which the application of the same name is installed. You can also watch it on your TV screen. To do this, launch the Zabava application on your TV and select the "Multiscreen" item. At the entrance, select the item "User of the portal Zabava.ru":
Then enter the login and password from the Zabava.ru portal and now you already have all the purchased films and channel subscriptions on TV.
IMPORTANT! You cannot simultaneously use the bundle with both a TV set-top box and a tablet (Zabava.ru service). Those. on the TV, you can only use movies or channels from the set-top box or from the tablet. Emphasize at the same time!
The first launch of the IP-TV 2.0 set-top box. Network configuration.
The first start is best done via an ethernet connection. Those. just connect the cable from the set-top box to the modem / router / optical terminal and turn it on. This is done for its initial setup. This is not required, but is recommended to be done by the service provider. After that, you can disconnect the cable and turn on the set-top box to configure the work via Wi-Fi. It should be noted that the better the signal, the more likely it is to view channels and movies in high quality without problems. To do this, click the button "Set up network". A list of networks will appear - choose yours, enter the password for it, and that's it, in fact, that's it:
I can't find the Zabava app on my SmartTV!
As a reminder, models with a release date starting from 2012 are supported. Be sure to check out the app in the Premium section.
The application crashes on the LG 42LM640T TV with the error “Could not process the request. Try again."
The problem is observed on LG TVs of 2012, or rather in models LG*LM***). It is related to the technical limitations of the TV itself, so Rostelecom cannot influence this problem in any way, unfortunately.
The same applies to LG 32LM620T TV models. When loading the application, an error occurs: "Unable to process request, please try again." The problem is in the application itself (cannot load correctly).
Samsung TV UE40ES6100. Crashes when you turn on any channel.
The problem is related to the technical limitations of this TV model, so Rostelecom cannot influence this problem in any way, unfortunately.
Why, while watching a movie, the quality is either normal or becomes noticeably worse? Then all is well again...
This may be due to the overload of the servers themselves, with problems with the provider, with problems in any link of the route. The application automatically selects the playback bitrate based on the speed of the channel to the server that delivers the content. The prefix adjusts to the speed of your Internet connection. If the speed "sags", then the picture quality is automatically reduced so that the film does not start to slow down, "stutter" and so on. Let's say a torrent from a home computer completely clogs the channel. This is just an example - the speed can drop for various reasons. By the way, this feature can be disabled in "Settings" -> "My settings" -> "TV quality monitoring".
By the way, the bitrate decreases even at the moment of restarting the pppoe session (when the modem is rebooted, for example).
The prefix does not see or open my file from the flash drive!
The same question is heard from subscribers who use DLNA(media server). Pay attention to the file extension supported by the set-top box for "Interactive TV 2.0"
Video formats: avi, mkv, ts, mp4, m2p, mpeg, mpg, m2ts, mfx, wmv, asf
Audio file formats: mp3, ogg, mp2, wav, aac, ac3, dts, wma, m4a, flac
Image Formats: jpg, tif, png, gif, bmp, jpeg, tiff
Is it possible to roll back the version of Fun on my TV?
No, there is no such possibility.
Will the OTT STB be able to connect to Wi-Fi in the 5Ghz band?
No, work is provided only with a frequency of 2.4 Ghz.
On the screen error R0E0RS0ES0 when buying a movie. Other films are ordered without problems.
This problem is still being worked on. It is possible that this movie has already been removed from the platform, but the set-top box itself has not yet updated the available content. Even a reboot won't "remove" this movie from the list. Therefore, no matter how sad it is, it is better to choose another film.
I'm trying to connect a TV package from the set-top box, but when I try, I get a message - “failed to make payment payment status. request status 109 attempt denied". Either the error "Error 1001"
This is a mistake of the payment system, not Rostelecom. Try to make a payment later, or contact the technical support service - they will be able to connect the package you need on their own. Call 8-800-1000-800
Instead of the current program, the program that was broadcast a few hours earlier is broadcasting. Show channels of a completely different region
Operations on your account are required. or incorrect settings on the channel in your branch. In any case, only technical support will help you here 8-800-1000-800.
I want to link my “Interactive TV” service to the account on fun.ru in order to watch already connected TV packages through a laptop. But I can not. I enter the activation number and STB activation code, and on the portal it says: “Login and password are not correct.” I enter 100% correct data.
This happens when registration is incorrectly made on the Zabava portal. First, did you receive an email confirming your registration on the site? You should have successfully registered only after clicking on the link in this email. If, suppose, you have confirmed the registration, but the registration still does not go through, try to perform a new registration on the Zabava.ru website. If this does not help, then manual operations with your account by the company's engineers will be required. Contact technical support: 8-800-1000-800.
Zabava app does not show channels on LG TV. There is a constant download when switching channels.
When logging into the portal, Zabava gives an error - "Error. Contact technical support."
For all questions regarding the Zabava portal, you need to contact the hotline number - 8-800-51-000-51
When trying to authorize on Smart TV, it gives an error "master profile already exist"
Operations on your account are required. You should contact the technical support service 8-800-1000-800
I activate the prefix for the first time. There is an inscription after downloading updates "Server is not available", then a cyclic reboot. Or the informational message “downloading an update” hangs for five minutes and again an endless cycle of reboots
Connect the set-top box with a cable and check the operation of the application. Most likely a bad connection. Alternatively, problems connecting to the Internet.
After watching the program in the archive or which was paused, returning to the live broadcast, the picture freezes and the viewing control interface also “hangs” on the screen
When you go to the channel, it says "Error opening the channel", and if you try to look at its archive, then you get "Error opening the record"
The issue has been escalated to the app developers. Work is underway to eliminate
When I try to view the channels of the package, the error “YOUR START package is not connected”, although my device is connected, there is a check mark on the package.
I arrived in another city, now channels are not downloaded on my Lenovo tablet. Is this how it should be?
The problem is that IP-TV 2.0 also has the concept of "Roaming". Those. if the client travels outside his macro-regional branch, then there is a problem of matching packages between branches. Try to close the application, go to the device settings, then to the "Applications" menu. Select the "Zabava" application there and click on the "Erase data" button. If this does not help, then reinstall the application.
Senkatel tablet. Channels are not showing. Infinite loading or "playback error" message. I measured the speed on the tablet - more than 10 megabits.
Check if the date and time on your tablet is set correctly? Is there internet sync? This problem may occur if the actual date and time does not match the one set on the tablet.
I can’t log into the Zabava app on Smart TV — I enter my login/password, the app restarts, a window appears with an empty field and Accept/Cancel buttons. After clicking on accept, you are prompted to log in again. The application was reinstalled.
Do not fix it yourself - contact technical support 8-800-1000-800.
Zabava app crashes on iPad
The problem is in the process of being solved. Issue fixed in February 2016
It takes a long time for the Zabava application to load on my TV, what is the reason for this?
The application does not open on the galaxy tab 2 tablet. Writes "The service agreement has been terminated."
You have two accounts, one of which is closed, the other is active. The tablet is tied to the old, "remote" account. You need to call 8-800-1000-800 and clarify the details of the account that has remained "active".
