Instructions: how to pay for Rostelecom conveniently and without queues
Rostelecom introduced a single account for all private customers, regardless of the number of communication services they use. And now the company, we recall, provides telephone services, broadband Internet access, interactive television and mobile communications. A Rostelecom specialist helps you figure out how fees are charged for various services and how a subscriber can simplify the payment process.
How do I know how much to pay at my current rate?
In a single personal account on the company's website lk.rt.ru or in the My Rostelecom mobile application; by calling 8-800-10-00-800 (you will need to give one of the identifiers: personal account, address, contract number or home phone number) or at any office of the company (the nearest one can be found on the map in the mobile application or in the section "Sales offices" on the company's website).
How to understand how much I am charged for each of the services - TV, Internet, landline and mobile phone? And why is money debited for some services at the beginning of the month, but not for others?
The services you use are charged daily according to the current tariff plan. All this is displayed in one receipt, except for the case if services are provided under different service schemes (credit / advance), in which case two receipts (or two electronic invoices) come.
With an advance payment system, by the beginning of each month, you need to have an amount on your personal account that is enough to pay for the tariff plan. With a credit scheme, the debt can be paid until the 21st day of the next month. That is, the Internet that you used in March can be paid until April 21. The credit scheme is more convenient for subscribers, and you can switch to it by calling 8‑800‑10‑00‑800.
For what services do you need to pay extra, in addition to the tariff itself?
This may be the purchase of an additional package of channels or a video rental service, as well as the rental and sale (installment plan) of equipment, antivirus, etc. In this case, all services are reflected in one receipt.
I am a subscriber of several Rostelecom services. How can I pay them all at once?
Thanks to a single personal account number (NLS), which is assigned to each subscriber. This is a digital combination, in the South it starts with 4 and contains a total of 12 digits. You can find out your personal account number from the bill for communication services, in your personal account or by calling 8-800-10-00-800.
With a personal account number, you can pay for all communication services that you use in a single amount. The easiest way to do this is on the company's website (by selecting the "Personal account" item in the "Number type" field), in your personal account or in self-service devices (ATMs and payment terminals), where a single button "Rostelecom - pay simply" appeared.
How do I know how much I owe?
You can subscribe to receive an invoice by e-mail or find out your debt in your personal account, as well as call 8‑800‑10‑00‑800 or ask an employee a question at any sales and service office of the company.
How can I pay for Rostelecom services?
Cash payments: cash desks of Euroset stores; ATMs of Sberbank, banks Kuban Credit, Vozrozhdenie, Platinum, Moscow Industrial, Novy Symbol, Promsvyazbank, etc.; terminals (with commission); Federal State Unitary Enterprise Russian Post; sales and service centers "Rostelecom".
In many, but not all banks, whether it is an ATM or a mobile application, payment will be made without a commission, so you should carefully read the conditions.
Non-cash payments: on the rt.ru website in the "Payment" section, through a personal account on the website or in the My Rostelecom mobile application, payment systems (from the websites of payment companies) and other mobile payments. Another convenient payment tool is the Auto Payment service, which can be set up in the ELC or through the Sberbank Online service.
The addresses of the nearest points where you can pay for Rostelecom services can be found on the rt.ru website in the "How to pay" section.
I want to pay for communication services to my parents who live in another city. How to do it?
The personal account number will also help here, but already your parents. If earlier it was necessary to perform a number of operations sequentially (select a region, a service, indicate a personal account or phone number), now to pay for a service in any region of Russia, it is enough to enter the corresponding number.
That is, you can generally pay for everything online without coming to customer service centers?
Right. You can also connect and disconnect services online, change the tariff plan. You should definitely go to the office only when it comes to non-standard services - things that require paperwork (termination of the contract, conclusion of an equipment lease agreement, etc.).
It is also possible to switch to an electronic account. This is a convenient form of obtaining and storing information, an alternative to a paper account. It expands the capabilities of the subscriber: it arrives by e-mail before paper mail - mailing is carried out from the 5th to the 7th day of each month, does not depend on the location of the recipient, it is easy to store and easy to control payments with it.
You can also switch to an electronic account in a single personal account by entering your email address.
What if I need to pay for services, but the Internet is over and I can't enter the site?
If you have an advance payment system and there are no funds on your account, activate the "Promised payment" service. This can be done by calling 8‑800‑10‑00‑800. So you will delay the payment for 5 days, during which you will need to pay for the service. The Internet will work again, and no commission or additional payment will be taken from you for this.
Can I change the tariff without my knowledge? And how do you find out about tariff changes in time?
Any change in tariffs for communication services is published on the company's website rt.ru. To be aware of exactly your tariffs and their possible changes, it is worth registering in a single personal account - and all changes will be recorded there. There you can also sign up for free SMS notifications, which, for example, will inform you about the end of the promo period.
I have already paid everything, but I received a notification about the debt. Or, for example, what should I do if I do not agree with the invoice?
You can clarify information on the issued invoice on the rt.ru website in the "Feedback" section, in the online chat of your personal account, by calling 8‑800‑10‑00‑800 or by coming to any office of the company.
Why did I receive a receipt if I have already terminated the contract with Rostelecom and have not used their services for a long time?
Such situations are due to the fact that upon termination of the contract, the recalculation for early withdrawal from participation in the promotion was not carried out. When terminating the contract, the operator always warns the subscriber about possible additional charges.
If a subscriber, for example, terminates the contract for the service “Home Phone” or “Home Internet” with a non-promotional tariff, recalculation can be made immediately.
If the subscriber has a promotional tariff, then recalculation will be made at the end of the billing period (3-5 days of the month following the billing period).
Remember that even if you do not make a phone call, do not use the Internet and do not turn on the TV, but you still have, for example, equipment, then the rent continues to accrue.
