Common Google Play errors and how to fix them. How to fix Google Play errors when installing and updating applications Why the play market writes error 491

Tariffs

If you have a smartphone or tablet with the Android operating system on board, for example, one of the Xiaomi devices, then you are definitely familiar with the Play Market program. This is the official store of games and applications from which you can install any software on your device. It often happens that while installing programs, error 491 occurs, which is one of the most popular. Don't worry, as this problem can be fixed in a couple of minutes. All of the listed methods for solving the problem will be described in detail, so even inexperienced users will cope with it.

Simple

You can try to get rid of error 491 by simply rebooting your smartphone, but this method helps few users.
One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it, or better set the date and time synchronization over the Internet.
It is also possible that error 491 occurs on the android due to the malfunctioning of the wi-fi network. Disable wi-fi and try downloading the program via a mobile network. If everything works, then reconnect to the wi-fi network.
Sometimes error 491 in the play market may appear due to a clogged cache of the Play Market application. To fix the problem, go to Settings, select the "Applications" item, find the Google play market program. Click there on the "Clear cache" button, then "Erase data".

Go to Google account

This method most often helps to eliminate error 491 in the Google Play Market. Its essence is that we first delete the google account from the device, after we reboot the smartphone, then re-enter the data of our google account. Here are detailed instructions on how to unlink your account from your smartphone:

Go to Smartphone Settings, open the item "Google Accounts". We choose our address, delete it.
A window will appear, there you will be asked to re-enter your profile. We ignore this and restart the phone.
Go back to Google Accounts, enter your e-mail and password.

For Android devices

For Xiaomi devices and miui

By the way, this method also helps to solve other problems that occur when downloading programs.

Dalvik cache reset

If you tried all the previous methods, but error 491 still does not disappear, then there is one, more complex way to solve the problem. Your android device must have custom recovery installed, one of which is TWRP.

We go to Recovery.
Click on the "Wipe" button. Many sections will open. We remove the check marks from all the items, leave only on "Dalvik-cache".
We carry out cleaning, then reboot the device.
We are trying to install the program and are happy.

If you use various device cleaners (Clean Master and others), then be sure to add to the exclusions all available applications from Google, including services. The fact is that the program clears the cache arbitrarily, even without your knowledge, after which unexpected error 491 appears, as well as some others.

Conclusion

We have collected for you the most effective and proven methods for solving today's problem. Start with the easiest way, perhaps it will help you. If this problem appears in the future, then follow the "cleaners" that are on your device, perhaps they are the cause of all problems.

In the process of downloading an application from the Play Market, the user may encounter error 491, which says that it is impossible to download the selected application. In this article I will tell you what error 491 is, when it occurs, and how to fix error 491 when downloading from the Play Store.

What does this error mean in the Play Market

Usually error 491 indicates that the phone does not recognize the Google user account installed on it... This can be caused by both a connectivity issue and Google system apps crashing.

The text of error 491 itself, when downloading from the Market, sounds like “Error. (Application name) could not be downloaded due to an error (491) ". (The application could not be downloaded due to error 491).

As mentioned above, this error appears when you try to download or update any application from the Play Store. You may get errors and instructions on how to fix them by following the links.

How to fix error 491

To get started, just reboot your device, and also try waiting for a while. In case of error 491 when downloading from the Market, a simple restart of the smartphone helped a lot of users, and for some, this error disappeared by itself after a few hours.

If this did not work for you, then use the tips below.

Tip 1. Stop or remove recently downloaded applications

This is especially true of the Clean Master application, which is one of the most famous and controversial culprits for error 491. Stop this application (or even uninstall it), as well as other applications installed on your phone recently.

Tip 3. Delete your Google account and then create a new one

Quite radical, but at the same time quite effective method of dealing with error 491 when starting the application is to completely delete the user account in Google, and then create a new one, as they say, "from scratch." In most cases, this will get rid of error 491 and other similar errors.

At the same time, drawing your attention to the fact that when you delete your Google account, you may lose all your achievements and achievements in the games from Google Play. Therefore, for ardent gamers, I would advise you to think carefully before deleting your account.

To delete, go to the phone settings, go to accounts, find Google there, tap on it, then click on your account and select “Delete account” (or “Delete account).

After that, restart your phone, go to the Play Store, create a new account and try again to download the desired application.

For those who are rooted, you can also recommend clearing the cache of the Dalvik virtual machine running on your device. To do this, we will use a convenient program for working with root (for example, Root Explorer), go with it to the directory at / data / Dalvik cache, and delete all files located there. After deleting, we restart our phone.

Conclusion

In most cases, in the fight against error 491 when downloading applications, experts recommend clearing the data and cache of Google system applications, as well as deleting the old Google account. This usually allows you to fix the error that occurs in the Play market, and if this does not help, then you can think about resetting the phone to factory settings. At the same time, remember that a full reset of the phone deletes almost all user data, therefore, you need to use this option only in the most critical cases.

If you are familiar with messages like: “the application could not be downloaded - error 491” or “the application could not be updated due to the same error” - you have come to the right place. This problem is very common (don't worry - you are not alone), but the nature of its occurrence has a fairly wide range. First of all, you should make sure that everything is in order with your internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or a malfunction in its work.

In general, play market error 491 means the inability to download or update applications. If the Internet is working properly, we there is a universal wayits solutions. So, if there is only one Google account on your device, at the first stage it will need to be deleted from the phone, and then reconnected again. (In the case of two or more accounts, choose the one that is registered in the settings of the play market application). Below is a detailed instruction with screenshots.

Go to smartphone settings. In the group "personal data" find the item "Accounts". Then select "Google" - a list will open with your mailing address at the very top. Now click on the three vertical dots in the upper right corner and in the same place in the small floating window click " Delete account". (If you have a pin-code or pattern, you will need to enter it). Now restart your phone.

After rebooting, add your Google account (in the same menu from where you deleted it). Ok, now go back to the phone menu and select the "Applications" item. Here you need to find a program with the name " ServicesGoogle Play"(6th android opens a list with all applications by default, in older versions you need to first go to the" All applications "tab). Click on "Google Play Services" and then on the "Storage" sub-item. First, click on "Clear cache", and then on "Manage location". Here at the very bottom we find "Delete all data" and confirm the operation. Finally, go back two tabs to Google Play Services and click the Stop button.

We hope now you will never see error code 491 in the play market again! But please note that the method described above does not give a 100% guarantee (it all depends on the nature of the root cause). Some users are complaining about the app Clean Master or antivirus that interfere with Google services and cause error 491 when downloading from the market (there is also a problem with the Dalvik cache). So, if after the steps above, the error is still present, stop Clean Master (or other applications that you suspect) and try again from the beginning. Also, please share your experience in the comments, especially if you found an application that did not allow fixing the 491st error.

Have you encountered errors popping up when installing or updating apps on Google Play? Nothing, it's just a matter of time! If one day you run into unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!

Nobody can guarantee that the recommendations will help you get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you will not have to do anything "criminal". Go.

error 491 - error 491

Delete your Google account. To do this, go to the settings of your smartphone, scroll to accounts (accounts), enter your Google profile and delete it. Restart your smartphone and reconnect your account. Then go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop".

error 498 - error 498

The problem is related to the device cache overflow. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the volume down key and Home (on most Samsung devices) or the volume down and power key (on most other devices) at the same time. This mode offers a number of options. Select "W ipe cache partition "using the sound control keys and confirm the action by pressing the power key.

error 919 - error 919

Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, videos and bulk apps.
Solution 2. Change your APN settings.

error 413 - error 413

If you are using a proxy server, remember that this may cause problems with the Google Play Store.

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app and clear your internet browser cache.

error 923 - error 923

Delete your Google account and get rid of unnecessary apps that clog up free space. Next, restart your phone in R mode ecovery. Select "Wipe cache partition" and boot the device in the usual way. Don't worry, your personal data will not be deleted. Reinstall your Google account.

error 921 - error 921

Try deleting the Google Play Store app cache. If this maneuver does not work, delete all data for the Google Play Store application, but note that this action will delete all settings previously set. As a last resort, delete your Google account, restart your device, and reconnect it.

error 403 - error 403

Usually this error is related to using two Google Accounts to purchase apps on the same device.

Connect to Google Play Store with the correct account. Remove the problematic application. Try installing the application again by clicking the Buy button.

error 492 - error 492

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear Data" and "Stop". Do the same for the Google Play Store app. If the problem persists, remove dalvik cache. This feature is available in Recovery mode with ROOT rights. If you do not have superuser rights, you need to perform data wipe / factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone, you must first save a backup copy of the information.

error 927 - error 927

Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app.

error 101 - error 101

The banal removal of unnecessary applications should help. Otherwise, clear your Google Play Store data, delete your Google account and sign in again.

error 481 - error 481

Delete your current Google account and use a different one.

error 911 - error 911

Solution 1. Clear your Google Play Store data. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", sequentially click "Stop", "Clear data" and "Clear cache".

Solution 2: If you are using a WiFi connection that requires authorization on the web page, it is most likely that authentication has been exhausted. Log in to APN using your mobile browser again. Open Google Play Store and run the app update again. If that doesn't work, the problem is with the WiFi network itself.

Solution 3. Just connect to a different WiFi network and run the update.

Method 4. Use a cellular network for updating instead of WiFi. But use this method only for updating small games and applications. Major updates can hit your pocket.

error 920 - error 920

Solution 1. Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the app.

Solution 2. Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, launch the app store, and download the app.

Solution 3. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", remove updates, click "Clear data" and "Clear cache", restart your smartphone. Open Market and install applications.

error 941 - error 941

Go to settings, enter the application menu, click on the "All" tab, find "Google Play Store", click on "Stop", "Clear data" and "Clear cache". Also clear the cache and delete the Boot Manager data. Open the Market and try updating. If the problem persists, additionally try uninstalling Google Play Store updates.

error 504 - error 504

oogle service framework ".

error 495 - error 495

Solution 1. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat for “G oogle service framework ". Try installing updates. If the error still pops up, try uninstalling Google Play Store updates first.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error rh01 - error rh01

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add Google account and restart your smartphone.

error rpc: s-5: aec-0 - error rpc: s-5: aec-0

Solution 1. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", click on "Uninstall updates" and "Clear cache". Remove cache and data for Google service framework and Download Manager. Try installing updates.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error -24 - error -24

Solution 1 (required). Install a file manager such as ROOT Manager. In internal storage, navigate to android / data / com.whatsapp folder and delete it. Install whatsapp from Google Play Store.

Solution 2. Install Cleanmaster. Delete Whatsapp. Remove residual files with Cleanmaster.

Solution 3: Back up apps and data stored on your smartphone and reset your device to factory settings.

package file invalid

Solution 1. Find the app in the device settings and delete its cache and data.

Solution 2. Install the application using the Google Play Store web interface.

Solution 3. Turn off WiFi and install updates using mobile internet.

Solution 4. Delete the cache and data of Google Play Store and Google service framework. Try upgrading. If that doesn't work, delete your Google account. Reboot your smartphone and sign back in to your Google account.

installation unssuccesful error

Solution 1. Uninstall the application and reinstall it.

Solution 2. Clear your Google Play Store cache.

Solution 3. Uninstall Google Play Store updates.

Solution 4. Disconnect your SD card before installing the app.

Solution 5. Delete the .android_secure folder

error rpc: aec: 0]

Delete your Google account. Delete all synced accounts. Clear your Google Play Store data. Reboot your smartphone.

RPC: S-3

Delete your Google account. Add it again or connect another profile.

What errors have you encountered when installing applications on Google Play? Can you suggest alternative solutions to problems? Buying an iPhone doesn't count!

Android devices have a significant market share. And this is not surprising, because they cover all price categories of devices. We can say that smartphones and tablets on Android OS are. True, you always have to pay for quality, and if you are going to take a top-end smartphone for five thousand rubles, you will be disappointed. Due to the huge number of manufactured devices, it is rather difficult to control the quality of products, which is why various kinds of errors often occur on such devices. These include errors when downloading an application in the Play Market, which will be discussed in this article.

There are several errors that can be solved in a similar way.

What is the Play Market?

Play Market is an application store from Google. Here you can download any of the proposed games, programs, utilities, books, music and videos. That is, all content for your device finds its place in this very application store. Such a platform is available on absolutely all smartphones, tablets, and for some time now also computers. You've probably heard about the App Store (store for Apple devices) or Market Place for devices running the Windows operating system. It turns out that if you want to download any game (for example, Angry Birds), then immediately contact the Play Market.

Errors while loading applications

As in any other program, all kinds of errors and failures can occur in Play Market. Naturally, they are solvable. Therefore, let's take a look at the three most common errors when downloading applications with codes 491, 492, 927, and also learn how to prevent them and continue to use Google services safely. Immediately, we note that the methods described below, you just need to find the most suitable one. Because the first option will work for someone, while another or third will work for another.

The most popular and, perhaps, solvable for almost any problem in technology is a simple reboot of the device. Usually, when acquaintances have problems with a smartphone or a tablet, and indeed with any equipment, we ask: "Have you tried to turn it off and on?" What is most interesting, most often the answer after carrying out this easy procedure will be: "Oh, everything worked!" Therefore, this method should not be neglected, because legends will soon be made about its effectiveness.

Method 2. Clearing the Play Market cache

Jokes aside, because apparently the previous method didn't help you. Then the second method of eliminating the error code 491, 492 or 927 enters the fight. We do the following:

Go to application settings. Select "All" (second tab) and look for the Google Play Market. We go into it.
Now click on "Erase data" and "Clear cache".
Then you can try.

If these actions did not help you, we try to carry out the following manipulations:

In the same menu, from the first item of the previous description, we now press "Delete updates". We confirm the operation with the OK button.
In the application settings menu, find the "Downloads" item, where we erase data and clear the cache.
We try again to launch the Play Market and install the application or simply update it.

Method 3. Complete destruction

If none of the above methods suits you, then it's time to pick up "weapons of mass destruction". This is, of course, a joke, but now we will try to combine all the methods together to solve the problem with error codes 491, 492 and 927.

We launch the system settings and delete the Gmail account in our Google accounts. We confirm the action of the corresponding one.
We repeat the steps from the previous method (both categories).
Now we log into your account by going to the settings menu from the first item, and restart your smartphone or tablet.
After launching the Play Market, configure the appropriate parameters, and then try downloading the game, application or program.

After so much effort and agony, the problem with the error while downloading the app from the store should be gone. If this method did not help you either, then most likely you have a direct road to the service center or to the master. Although they are unlikely to do more than you and me today. So you can consider yourself a hero!

Let's sum up

Today we learned about how to fix the error when uploading an application to the Google Play Market with code 491, 492 or 927. Moreover, we considered three ways to solve this problem. Of course, if none of them suits you, then you should, where, most likely, your problem will be solved. We hope that your Android device will not have any more problems. Enjoy your use! And, of course, do not forget to share our experience in the comments with other users. Perhaps you know of some other method or way to solve the problem under discussion.