You have probably noticed thatwhen receiving letters from some authorsin the “to” section is a list of several dozen emails of different people. Moreover, neither you, nor these people gave their consent to the fact that these emails were "illuminated." Naturally, one of the recipients will unsubscribe from this mailing list (we are all tired of the spam stream to our mails). But one thing is certain - all recipients will treat the author of the newsletter as an unprofessional person. And they are unlikely to agree to accept his proposal.

How to make sure that you don’t send each addressee a letter separately and at the same time “do not shine everyone before everyone”?
Almost any mail service allows you to do this.

Consider this feature as an example of the most popular gmail.com business mailing list.

Usually you use the “Write” window to send a letter. By clicking on it, you see a new window “New message”, into which you insert everything you need to create and send the letter itself.

In the Recipients window, we usually insert the emails of our recipients.

Copy means “exact copy”. This field is used when you just want to send an email to someone who is not the primary recipient. Thus, you can keep a person informed while letting him know that it is not necessary to reply to a letter. But all recipients of this letter see each other's addresses (and even names).

Bcc means "exact bcc." It works the same as Copy, but in this field all recipient addresses are hidden.

Thus, the use of this field is one of the best ways to send an email to a large number of people and maintain confidentiality. And that means not to spoil the relationship with them. Using this feature, you can insert up to 30 emails. This means that at the touch of a button you can send this letter to 30 recipients at once, without showing their emails.

And also, if necessary, you can insert a picture ( 4 ) or attach a file ( 5 ).

This mail gives the maximum number of editing options.

Similarly, you can send simultaneously to several recipients a letter and mail yandex.ru.

Only the ability to edit the text of the letter in this mail is less. Therefore, I will show only the procedure required to send letters.

Click on "Write" and then in the "To" window ( 1 ) insert the email address of the first recipient, and then select the “Copy” function ( 2 ) or Bcc ( 3 ) Depending on whether you want all the recipients of your letter to see all the emails or keep their right to confidentiality of addresses, choose one of the functions. To add each next email to the list, you must click on the button with the image of a man with a "plus sign" in front of him ( 4 ) Then from the drop-down list you can choose your permanent recipients or enter their emails manually.

Pictures can be downloaded from Yandex Disk and attach files too, as usual.

Click on the “Write” button, a window appears in which when you click with the mouse in the “To” window ( 1 ), a drop-down list appears with a list of your permanent recipients ( 2 ) You can choose from this list. Or just paste the email you want destination manually.

The following expressions are most often used to write official emails:

1. If we want to attach the file, then specify:

Pleasefindattached - Please accept in the attachment

Please find attached my resume. – Please accept in the attachment my resume.

Please find attached photos from the conference. – Please accept in the attachment photos from the conference.

2. If we want to forward (redirect) the letter, we use the expression:

I`ve forwarded ________ to you. - I redirected ________ to you.

I`m forwarding ________ to you. - I am sending you _______.

I`ve forwarded Bill`s resume to you. -I AM redirected You summary Bill.

I`m forwarding John`s email to you. -Forward You John's email.

3. If we want to mark someone in a copy of the letter, then we use the expression:

(name) on this email

- I noted (name) in a copy of this email.

I` ve cc` d Umar on this email. - I noted Umar in copy of this email.

* We`ve copied Umar tokeephimintheloop. “We noted Umar in a copy of the letter in order to keep him informed.”

Please keep me in the loop. -You are welcome, hold me in course.

4. The following expression will help complete the letter:

If you have any questions, please don`t hesitate to contact me. -If you have any questions, please contact me.

If you have any questions, please don`t hesitate to contact me.

Sincerely,

John –

If you have any questions, please contact me.

Respectfully,

John

5. In order to complete the letter, we use the following expressions:

I look forward to

hearingfromyou- Waiting for your response. meetingyou - I look forward to meeting you. yourreply - Waiting for your answer.

Look forward to + verb + ing - wait impatiently)

To complete the email we use the following expressions:

KindRegards (Regards) - Best regards, Regards

WarmWishes — Regards

YoursTruly - Sincerely yours, with respect.

English joke

The breakfaster in the cheap restaurant tried to make conversation with the man beside him at the counter.

“Awful rainy spell-like the flood.”

"The flood?" The tone was polite, but inquiring.

“The flood-Noah, the Ark, Mount Ararat.”

The other bit off half a slice of bread, shook his head, and mumbled thickly:

“Hain’t read to-day’s paper yit.”

Every day we send dozens of emails. Sometimes these are very short messages, for example, such: “Let's go to dinner?”. Sometimes - with the help of which you present your business or website. When there are a lot of letters, and time is short, we begin to rush and make mistakes. Usually trifling, like typos, but sometimes there are those that can great harm your reputation and spoil your relationship with a client or employee.

This can be avoided, you just need to be collected and know about some pitfalls. Here are the most common mistakes made while sending emails. Carefully read and remember that first you need to make a short pause, check whether everything is in order, and only then click on the "Send" button.

You are typing the wrong address

The most common and most unpleasant mistake. Imagine you want to send pretty personal photos to a friend or girlfriend, but automatically enter the address of your boss or customer. And only after the letter is gone, you understand with horror what happened now. If this comforts you, then each of us will get into such a situation at least once in a lifetime: lawyers sent confidential documents to the opposite side, designers - site layouts to the wrong client, etc. But when this happens to us, it seems that the earth is leaving under our feet.

Fortunately, in many mail services, for example, in the same Gmail, there is a function. Turn it on and specify a large time interval - so, you know, calmer.

You forgot about the attachment

You wrote that a file is attached to the letter, but you forgot to attach it. Another common mistake that often leads to misunderstandings and apologies. On the one hand, it’s okay, nobody is perfect, but it’s better to check everything first, and only then send a letter. And in order to avoid questions from the recipient, we recommend listing all the attached files directly in the body of the message. For example, like this:

Hi Maxim! I am sending you several files, they are in the attachment:

Service agreement

Gif with a cat

You do not think about the design

Meet, as you remember, by clothes. If you want your letter to not cause you to immediately remove it, work on its form. They say she needs to be given as much time as the content. Fortunately, today it is easy. For we recommend using the Wix ShoutOut application, select the appropriate template and add your text to it. No special knowledge is required, just make sure everything looks neat and beautiful. By the way, a good newsletter has its own secrets and rules, so we recommend that you read our director of email marketing. Do not give thanks.

You do not specify the subject of the letter

The subject of the letter performs approximately the same role as the title of the text. It appears next to your name, the recipient sees it and understands what you sent him: an invoice, the results of the meeting, a job offer, a site layout, etc. Remember that the topic should be clearly formulated so that, if necessary, a person quickly finds your letter, and convincing, so that he becomes interested, if we are talking about, say, a mailing list. Not so long ago we wrote about if you have forgotten - it is worth re-reading.

You do not save drafts

If you like to write letters in text editors, then save more often, or it will turn out that you spent all day on the letter, and then suddenly the computer crashed and everything disappeared. Or write immediately in the mail service - then all your drafts will be automatically saved in the Drafts folder.

You are being rude

Politeness in correspondence is no less important than in life. Here are the basic rules that everyone needs to follow:

Always thank the sender for the letter, especially if you see that he did a good job. Remember, in childhood we were all taught “magic” words? Let's not forget them, even though we are adults.

Keep calm, even if the matter is extremely urgent and important. Nervousness and reproaches will certainly not lead to anything good.

Start and end your letter with common phrases. The degree of formality will depend on who you correspond with. If this is your boss or just an official, do not use “Hello,” “Bye,” or “Kiss.” And vice versa, if you write to a colleague or friend, you can do without the traditional “Regards”.

You do not read the text

Typos can spoil the whole impression, so carefully re-read the written letter, preferably several times. Doubt about spelling or syntax - go to Gramotu.ru . It’s better to measure it seven times, that is, check it, then apologize for typos later and prove that you are actually literate.

And by the way: if you are afraid to accidentally send an incomplete letter, first write the entire text, and only then type the recipient's address.

You do not put the right people in a copy of the letter

Let's see who can receive your letter at all. The To field is the primary recipient. Field "SS" - the person who will receive a copy. He does not directly address the issue under discussion, but he wants or should be in the know. The Bcc field is the hidden recipients. You add them, but the main recipient does not see them. And here you need to be careful: you can confuse Cc and Bcc, and then the recipient will think that they are spying on him.

Keep in mind that it’s important for some people to keep abreast of what is happening. You don’t want to listen to reproaches on the topic “How could you not add me to the copy ?! I’ve been working on this project for two months! ” If in doubt, add everyone who has anything to do with the question. Maybe not everyone will be happy that they are distracted, but there will be no complaints to you.

You are not subscribing

You wrote “Sincerely, Masha” and you think that everything is in order, and the recipient of the letter sits and puzzles what kind of Masha this is. From the printing house? Or maybe an illustrator? In order not to make him guess, set up a signature and it will be automatically added to the end of each of your messages. Be sure to include the name, surname, company name, position and contact information, for example, skype or phone number. You can add an address - this is an advertisement, but unobtrusive.

You choose the wrong time

Writing letters at night is not a good idea. The first reason: you are probably terribly tired for the day, you do not think well and run the risk of making all of these errors. The second reason: an avalanche of morning mail will bury your midnight letter, and in the near future the addressee will not see it for sure. And the third: apparently, you have nothing more to do, since you write business letters at three in the morning.

Our advice: if nothing Important and Urgent has happened, send messages from Monday to Friday and during business hours, like all normal people.

Need to for your business? Create it yourself on Wix - it's easy and free!

What is email? In the modern business world, these are:

• Your face. It is with the help of email that you can create a positive image in the eyes of the counterparty or spoil the first impression.
• Your work tool. A lot of communication with the outside world takes place by email. Therefore, knowing this tool well, you can make your life easier.
• Powerful distraction. The outside world is trying to reach you, distract and lead you astray through email.

From these positions we will look at work with e-mail. Let's start with a simple one.

Letter design

I use the Mozilla Thunderbird email client, so I’ll talk about it as an example. Create a new letter and go down the list of fields.

To. Copy. Hidden copy

Perhaps someone does not know, but the “To” in Mozilla can be changed to “Copy” or “Bcc.”

• To: write the main recipient or several recipients separated by semicolons.
• Copy: write to someone who should read the letter, but from whom we do not expect a reaction.
• Hidden copy: write to someone who should read the letter, but must remain unknown to the other recipients of the letter. It is especially appropriate to use for mass mailings of business letters, such as notifications.

Wrong in the mass mailing indicate recipients through the “Copy” or “To” fields. Several times a year I receive letters in which 50–90 recipients are listed in the “Copy” field. There is a violation of privacy. Not all of your recipients need to know with whom else you are working on a similar topic. It’s good if they are people familiar with each other. And if the list contains competing companies that do not know about each other? At a minimum, you need to be prepared for unnecessary explanations, at a maximum, to terminate cooperation with one of them. Do not do like this.

Letter subject

The importance of the topic of the letter is often written (sometimes intelligently) in their corporate blogs by professional mailing services. But there most often we are talking about selling letters, where the subject of the letter solves the problem of "email must open."

We are discussing daily business correspondence. Here the theme solves the problem of "the letter and its author should be easily identified and then found." Moreover, your diligence will return to you in the form of karma of numerous reply letters, only with prefixes Re: or Fwd, among which you have to look for the right letter on the topic.

Twenty letters is the volume of one-day correspondence of a mid-level manager. I’m not talking about entrepreneurs and business owners at all, their number of letters sometimes goes off the scale for 200 or more per day. Therefore again: do not send emails with an empty subject.

So, how to correctly formulate the subject of the letter?

Error number 1 : only the name of the company in the subject. For example, "Sky" and all. Firstly, you are probably not the only one from your company who is dealing with this counterparty. Secondly, such a topic does not make any sense, because the name of your company is already visible from the address. Thirdly, guess what your own mailbox will look like with this approach to correspondence? Like this.

Is it convenient to search on such topics?

Mistake number 2 : flashy marketing headline. Great if you can write such headings. But is it only appropriate to apply these skills in business correspondence? Remember the purpose of the topic of a business letter: not to sell, but to provide identification and search.

Text of the letter

There are many guides for writing texts for different occasions. For example, Maxim Ilyakhov, Alexander Amzin and other masters of the word have a lot of useful things. I advise you to read their articles, if only to increase general literacy and improve the overall style of writing.

In the process of writing a letter, we must consistently make several decisions.

Question of politeness . At the beginning of the letter, you can blur in courtesies or even tenderness in the spirit of “My dear Rodya, it's been over two months now, since I hadn’t spoken to you in writing, which I suffered from and even didn’t sleep another night thinking.” It is very polite and very expensive, both in time for composing such an introduction, and in time for the interlocutor to read it. Correspondence is business, remember? Not a composition of the epistolary genre for the contest and not a letter to mother Raskolnikov, but business correspondence.

Respect your time and the recipient!

It only makes sense to introduce oneself and remind oneself of acquaintance in the first letter sent after a fleeting meeting at the exhibition. If this is a continuation of cooperation or current correspondence, in the first letter of the day we write: “Hello, Ivan”, in the second and subsequent: “Ivan, ...”.

Appeal . I was always worried about the question of who to contact in the letter if there are several recipients. I recently wrote a letter addressed to three girls named Anna. Without any doubt, I wrote "Hello, Anna" and did not bathe. But this is far from always lucky.

What if the recipients are three or even seven and they do not bear the same name? You can list by name: "Good afternoon, Rodion, Pulcheria, Avdotya and Peter Petrovich." But it is long and takes time. You can write: "Hello, colleagues!"

For myself, I use the rule to apply by name to someone who is in the "To" field. And to those who are in the copy, do not contact at all. This rule at the same time allows you to more accurately determine (one!) The addressee of the letter and the purpose of this letter.

Citation . Often, correspondence is a chain of letters with questions and answers - in short, a dialogue. It’s good practice not to delete the history of correspondence and write your answer on top of the cited text, so that returning to this correspondence in a week, you can easily read the dialogue from top to bottom on decreasing dates.

For some reason, the default setting in Mozilla is "Set the cursor after the quoted text." I recommend changing it in the menu “Tools” → “Account Settings” → “Compilation and Addressing”. It should be like that.

The purpose of the letter . Business letters come in two forms:

• when we simply inform the interlocutor (for example, a report on the work done for the month);
• and when we want something from the interlocutor. For example, so that he approves the attached invoice for payment.

As a rule, there are many more motivating letters than reporting ones. If we want to achieve something from the interlocutor, it is very important to say so in a letter in plain text. A call to action must be accompanied by an appeal by name and go with the last sentence in the letter.

Wrong : "Porfiry Petrovich, I know who hacked the old woman."

Right : “Porfiry Petrovich, I’ve cut off an old woman, please take measures for my arrest, I’m tired of suffering!”

Why should the correspondent think for you what to do with this letter? After all, he can make the wrong decision.

Text signature . She must be. Moreover, all email clients allow you to configure automatic signature substitution, for example, the classic "Regards, ...". In Mozilla, this is done in the Tools menu → Account Settings.

To write or not to write contacts in the signature is everyone's personal business. But if you are somehow connected with sales - be sure to write. Even if the transaction does not take place following the results of communication, in the future you will easily be found by the contacts from the signature.

Finally, one more feature of the body of the letter for those interlocutors who do not like (cannot, do not want, do not have time) to answer your letters. Specify a default in the body of the letter. For example, "Porfiry Petrovich, if you do not come to arrest me before 12:00 on Friday, then I consider myself amnestied." Of course, the deadline should be real (you should not send the text from the example on Friday at 11:50). The recipient must be physically able to read and decide on your letter. Such "silence" relieves you of responsibility for the non-response of the interlocutor. As always, the use of this chip should be approached reasonably. If a person answers your letters on time and regularly, such an ultimatum can, if not offend him, then strain him a little or lead to the decision not to answer the letter right now, but make you wait for Friday.

Investments

Letters often come with attachments: resumes, business proposals, estimates, charts, scans of documents - a very convenient tool and at the same time a source of popular errors.

Mistake : huge investment size. Often letters come with attachments up to 20 MB in size. As a rule, these are scans of some documents in TIFF format, with a resolution of 600dpi. The correspondent's mail program will almost certainly freeze for several minutes in vain attempts to download a preview of this attachment. And God forbid the recipient try to read this letter on a smartphone ...

Personally, I immediately delete such letters. Would you like your letter to be in the basket before reading? Check the size of the attachment. It is recommended that it be no more than 3 MB.

What if exceeds?

• Try reconfiguring your scanner to a different format and resolution. For example, in PDF and 300dpi, readable scans are obtained.
• Think of programs like WinRar or 7zip. Some files are perfectly compressed.
• What if the attachment is huge and it doesn’t compress? For example, an almost empty accounting database weighs 900 MB. Cloud storage of information will come to the rescue: Dropbox, Google Drive and the like. Some services, such as Mail.ru, automatically convert huge investments into links to cloud storage. But I prefer to manage my information stored in the cloud myself, therefore I do not welcome automation from Mail.ru.

And one more not so obvious recommendation about investments - their name . It should be understandable and acceptable to the recipient. Once, at a company, we were preparing a proposal in the name of ... let it be Fedor Mikhailovich Dostoevsky. I received a letter from the manager with the draft KP for approval, and the attachment contained a file with the name “For Fedi.docx”. A dialogue with the following contents took place with the manager who sent me this:

Dear manager, are you personally ready to approach this respected person and name him in Fedya’s face?

Somehow not, dear man, everyone calls him by name.

Why did you call the attachment “For Fedi”? If I send him right now, what do you think, will he buy axes from us on this KP?

I was going to rename later ...

Why prepare a time-lapse mine - the failure of a potential client - or create yourself the extra work of renaming a file? Why not immediately name the attachment correctly: "For Fedor Mikhailovich.docx" or even better - "KP_Sebo_Topory.docx".

So, with email as a "face" more or less sorted out. Let's move on to consideration email as a tool for effective work and talk about its distracting component.

Work with letters

Email is a powerful distraction. As with any distraction, you need to deal with mail by tightening the rules and implementing a work schedule.

At a minimum, you need to disable ALL mail notifications. If the mail client is configured by default, they will notify you with a sound signal, blink an icon next to the clock, and show a preview of the letter. In a word, they will do everything to first tear you away from hard work, and then plunge into the abyss of unread letters and unviewed mailings - minus an hour or two from life.

Someone's mighty willpower allows them not to be distracted by notifications, and ordinary people better not to tempt fate and turn them off. In Mozillla Thunderbird, this is done through the menu “Tools” → “Settings” → “General” → “When new messages appear”.

If there are no notifications, how to understand that a letter has arrived?

Very simple. You yourself, consciously, take the time to parse the mail, open the mail client and see all unread messages. This can be done twice a day, for example, at lunch and in the evening or during forced downtime, for example, in traffic jams.

People often ask, what is the reaction time and urgent letters? I answer: you do not have urgent letters in the mail. If only you do not work in the customer support department (in such a department your own rules for working with mail).

If there are urgent letters, the sender will notify you of this through other channels - telephone, SMS, Skype. Then you will consciously go into the mail client and process the urgent mail. All time management gurus (for example, Gleb Arkhangelsky with his “Time Drive”) declare an email response standard up to 24 hours. This is a normal rule of good form - do not expect instant answers from an interlocutor by email. If there is an urgent letter, notify about it through faster communication channels.

So, we turned off notifications and now we turn on the mail client according to our schedule.

What to do when we went into the mail and took up activities with the name “I am sorting email”? Where is the beginning and end of this work?

I heard a lot about the zero inbox system, but, unfortunately, I have not seen a single person using it. I had to reinvent my bike. There are articles on this topic at Lifehacker. For example, " ". Below I will talk about the zero inbox system in my interpretation. I would be grateful if the GTD gurus noted in the comments, supplement or improve the described system.

It is important to understand and accept that email is not a task planner or archive for your business. Therefore, the inbox must always be empty. If you started parsing your inbox, don’t stop or be distracted by anything until you empty this folder.

What to do with letters in the inbox? You need to go through each letter sequentially and delete it. Yes, just select and press Delete on the keyboard. If you can’t get yourself to delete the letter, you have to decide what to do with it.

1. Can you answer it in three minutes? Do I need to answer it? Yes, it’s necessary, and the answer will take no more than three minutes, then answer immediately.
2. You need to answer, but preparing the answer will take more than three minutes. If you use a task scheduler that allows you to convert a letter to a task, turn the email into a task and forget about it for a while. For example, I use the absolutely wonderful Doit.im service. It allows you to generate a personal email address: you send a letter to it, and it turns into a task. But if you do not have a task scheduler, move the letter to the "0_Follow" subfolder.
3. After a quick reply to the letter, turning it into a task or a simple acquaintance, you need to decide what to do with this message further: delete it or send it to one of the folders for long-term storage.

These are the folders for long-term storage that I have.

• 0_ Run. I don’t have such a folder, but if you don’t have a scheduler, I repeat, here you can add letters that require detailed study. This folder also needs to be cleaned regularly, but with a thoughtful approach at a time specially allocated for this.
• 1_References Here I put letters with background information: welcome letters with logins from various web services, tickets for upcoming flights and so on.
• 2_Projects. This is where the archive of correspondence about partners and projects with which there is an ongoing relationship is stored. Naturally, each project or partner has a separate folder. In the partner’s folder, I add letters not only from his employees, but also letters from the employees of Nebo related to this partner. Very convenient: if necessary, all correspondence on the project is at hand in a couple of clicks.
• 3_Museum. Here I drop those letters that are a pity to delete, and the benefits of them are not obvious. Folders with closed projects from "2_Projects" also migrate here. In a word, the first candidates for removal are stored in the Museum.
• 4_Documents. Here are letters with electronic samples of documents that may be useful in the future for bookkeeping, for example acts of reconciliation from customers, tickets for trips. The folder has much in common with the folders "2_Projects" and "1_Sprav", only it contains accounting information, and in the folder "2_Projects" - management. In "4_Documents" - dead information, and in "2_Projects" - live information.
• 5_Knowledge. This is where I put together only really useful mailings, to which I want to return in time to inspire or find solutions.

There are other mail client settings that are important for the operation of this system. Firstly, by default in Thunderbird there is a flag “Mark messages as read”. I prefer to do it consciously, so check off! To do this, go to the menu "Tools" → "Settings" → "Advanced" → "Read and Display".

Secondly, we use filters . Previously, I actively applied filters that automatically forwarded letters to the appropriate folders at the sender address. For example, letters from a lawyer were moved to the Lawyer folder. Refused this approach for several reasons. First: letters from a lawyer in 99% of cases relate to a project or partner, which means they must be moved to the folder of this partner or project. Second: decided to add awareness. You yourself must decide where a particular letter should be stored, and it is more convenient to search for unprocessed messages in only one place - in the inbox. Now I use filters only for sorting folders of automatic regular letters from various systems, that is, letters that do not require me to make decisions. Filters in Mozilla Thunderbird are configured in the Tools menu → Message Filters.

So, with the right approach, e-mail should take from 10 to 60 minutes a day, depending on the volume of correspondence.

Yes, and one more thing. You have already turned off notifications about the arrival of new letters? ;)

Most email clients, including Gmail, Mail.ru, Microsoft Outlook, Mozilla thunderbird, allow you to put multiple recipients in Copy(abbreviation accepted in English SS), or Bcc (CCB) IN Copies recipients can see other people's addresses. In the second case, the identity of the additional recipients is hidden.

Add recipient address

To specify the recipient (or recipients) of the email, enter its email address in the field To (Then):

Some email clients allow you to simply enter a username in the field, which is then automatically populated by the program.

If you use this field to send e-mail to several people, each of them will be able to see full list other recipients.

How to create a copy of an email

Field CC or Copy used for electronic messaging in a more indirect way than the field To. If you do not directly contact a person in your email, but would like this person to follow the discussion in the conversation or just be aware of this topic, the field Copywould be a great option. Destination that is in Copies letters, receives an unread letter in his inbox, like the one who was placed in the field To; the only difference is to whom you first address the letter in the body of your email. In the professional world, mailing to Copies It is used very widely and serves to ensure that colleagues are aware of various events and topics.

You can list email recipients simply by entering a list of addresses in the field Copywhich is usually immediately below the field To. Everyone in this chain of recipients will be able to see the names and email addresses of all other recipients:

How to create a blind copy of an email

Each email client (Gmail, Outlook, Mozilla Thunderbird, Yahoo, etc.) allows the sender of the letter to contact a large number of people without having to advertise their data to other users in the email chain. This function is called Bcc or Hidden copy. You can hide recipients by entering their addresses in the field Hidden copy instead of using fields To and Copy:

You can use this function for both individual and group letters. This is especially useful if you want to keep your contacts confidential, protect them from spam and unwanted emails, or simply if you do not want your recipients to know who received the same message.

Field Hidden copy not always available by default for all email clients. For example, in Outlook You will need to go to Parametersto access the setting; in Thunderbird You will need to select this function from the drop-down menu; in Gmail need to press a button Copy and Hidden copy; in Windows Live Mail You will need to simultaneously press the keys Alt + B.

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