Millions of apartments throughout Russia are equipped with wired Rostelecom lines. No wonder, because the company is considered the largest to provide a home telephone service in the country. Along with the traditional use of copper cables, IP channels are practically used now everywhere for voice from person to Person Rostelecom.

If your phone broke, familiarize yourself with possible reasons and methods to correct the problem.

Causes of breakdown

Before you hurry to call a specialist and require immediate correction of the situation, you need to quickly check 4 points:

• Exclude debt on the personal account. To check the ideal option is a visit to a personal account on the website RT.ru. By the way, in addition to the account on the home telephone, Rostelecom, there you can see and pay an account on the Internet and television. After repaying the debt, the device will be connected in automatic mode in the near future.

• Malfunction of a telephone. If the home phone does not work, then it is not necessary for service provider's fault. Quite often, it can be a banal breakdown of the device itself. You can check this by an elementary connection to the network of another machine. If the connection is set, then it is necessary to purchase a new working phone or try to repair the old one.
• Gap or damage to the cable in the apartment. Be sure to visually inspect the cable from the entrance to the apartment to the telephone connector. If there are gaps, foes or visible parts of the copper wire, then the physical disruption of the channel integrity takes place. You can try to restore the wire yourself with the help of isol and bodies. But if the subscriber is insecurable in his forces and skills, then it is worth preferring a call to the technique.
• Open line. Damage in the apartment are the responsibility of the owner, so for their elimination of the company's representatives are charged.

Rostelecom specialists are not related to the repair of a landline phone. You can correct the breakdown in the service center or contact the place of acquisition.

If the wire triggered in your apartment, you will have to pay for the repair of the line.

If visually seen the channel breaking out of the apartment, then only a technician who performs the repairs of the telephone line will be fixed. Even if visually climbing is not visible, then with the help of special equipment, it will be able to check how the signal passes and schedule the restoration work. These works are free.

Contacts for communication or where to call?

If, by checking the equipment and data on the personal account, to establish a home telephone line, it will be necessary to contact the technical support service.

The universal number for calling the company is 8,800 1000 800, where choosing a direction, the system will switch the subscriber to the desired operator. The bell is free from any phone, including the mobile phone and provides 24-hour service. All calls coming here are processed by a single service center, which can be far from the city of the client.

More economical in time by the option is the call on the local number of the repair bureau. All topical rooms for your city are posted on the RT.ru website in the "Contact Information" section. This phone number appears in the contract.

You can also find out by calling the free number 09 (only from the home phone) or using paid help 009 (including cellular).

The operator will need to provide data on the owner, and also report that the home phone does not work. First of all, the engineer will try to establish a connection in a dialog with the subscriber, demanding a number of elementary actions. If all the manipulations turned out to be unsuccessful, then an application was drawn up to respond to react during the day. Specialists Rostelecom Repair of phones do not perform, but will be able to diagnose the exact cause of the lack of communication.

Another channel for registration of an application for a call to the technique is to appeal through the site by filling out the necessary graphs in the Feedback section.

Calling equipment for repair

After accepting an application for a call to the employee, the company has a day to react to the problem and restore the work of the city phone.

Call technicians if you are confident that the lines of the line is not in the apartment.

When decorating the statement, the operator will specify at what time the client is more convenient to accept the technique, as you need access to a telephone device for verification. The specialist will perform all the necessary diagnostics, will reveal the cause of the breakdown and eliminate it immediately. The exception may be massive telephone lines, for example, in case of bad weather, but this is a rare phenomenon. After fixing the problem to the client number, technical support specialist should be called to verify the telephone connection.

Video: The procedure for calling the wizard, features and timing of work by Rostelecom employees.

Often, to eliminate breakage, Rostelecom employee does not need to leave at the client's address, it can check and correct basic errors remotely. In this case, a control call is performed on the client's city phone to obtain a consent to closing the application and receive confirmation of the correction of the situation.

Good when everything in the house works as it is necessary.

Based on the items above, it can be concluded that to correct the non-working home telephone Rostelecom first it is necessary to check the balance, the serviceability of the device and the integrity of the home cable. In other cases, you can safely contact the support service for further instructions or call an employee for repairing the line. It is worth noting that the company should be applying even if a decision on self-repairing malfunctions is to further receive recalculation for unused services.