Where to call if the home phone has stopped working from Rostelecom

While the private phone from Rostelecom serves with high stability and malfunctions are not allowed, we do not think about the need to record the technical support phone in contact mobile phone. The situation changes when we suddenly remain almost insulated from the outside world and there is no possibility to make even a short phone call. Does the home phone from Rostelecom, where to call? - immediately arises the question of the user. Let's try to figure out what needs to be checked in the phone first.

When using an outdated wired telephone line, you need to make sure that there was no breakdown where the furniture was moved. Carefully examine on the continuity of the telephone cable until the indoor entrance itself. If you find a cliff, you can connect with your own hands, twist wiring and isolate, checking the phone's work. If the problem is solved, then there is no need to make calls to Rostelecom. For reliable cable sewn, it is better to hide it into specially equipped channels or plastic box.

Before making a call to Rostelecom on the problem of a non-working home phone, first of all, it is necessary to analyze the working capacity of the telephone.

For well-known radio telephones, subsequent problems of troubleshooting are performed:

• State the fact of connecting the database to the phone cable;
• Check the functioning and presence of the database;
• Analyze the operation of the wireless battery tube.

If no problems are detected and everything works flawlessly, then the fault is hidden in the communication line. For a full certificate of your guessing, if possible, you need to connect another telephone device by testing.

There are now phones in Rostelecom, connected with the help of a voice gateway combining with a router. This communication option does not provide a line of line from the house to the telephone exchange, and connectivity using the Internet. Therefore, at this type of connection, it is recommended to reboot the router first, and not call as Rostelecom.

It also happens that they forgot to make a subscription fee for the use of the Internet. It will be necessary to go to the official website in the Rostelecom personal account, to check whether payment is made on the personal account.

How to contact those. Support

Calling the hotline by phone 8-800-707-12-12 The operator will solve the issue with you by phone. If you need to leave the specialist, the operator will make an application and soon a master will arrive to repair the Rostelecom home phone. For convenience and quick search for phone support, it is best to write it to the contacts of the smartphone. After making a call to technical support, the emergence of the situation (calling the number and the necessary information to create an application). After it is drawn up, the master will analyze:

• The ability to fulfill the full operation of the equipment of the telephone point;
• Disadvantage of telephone radio and linear special equipment;
• Uninterrupted in the work of client equipment.

Specialists will resume the work of the telephone and digital communication line, will check the performance of your phone. Listed above restoration work is free.

If, as a result of an independent audit, it turns out that a telephone unit broke, it can be replaced by a personally without contacting Rostelecom technical support. It will be needed in a specialized store to purchase a suitable phone and connect to the network, voice gateway. Remember, you can take advantage of the support service number when it is not possible to make a call because of the breakdown on the service provider side.