How to abandon a home phone Rostelecom - the procedure for terminating the contract and a package of documents

Telephone

Today, in the age of ubiquitous mobile communications, many do not need a landline telephone in their apartment. Terminating the agreement with Rostelecom will not be difficult. To cancel the service, you will need a little free time and an identity document.

Is it possible to disconnect Rostelecom's home phone via the Internet

The company's information website states that it is impossible to turn off your home phone via the Internet. The technical department in Moscow is developing a solution that will allow you to perform the shutdown function without leaving your home. Now, using the Internet, it is possible to request support from a specialist so that he can consult over the phone or by e-mail. He will provide information about where you need to go, what documents to take with you, indicate the approximate timing of the shutdown.

How to terminate an agreement with Rostelecom

There are two ways to opt out of Rostelecom services. Choose which one will be optimal for you:

Personal visit to the office. To terminate the agreement with Rostelecom and refuse services, write an application, hand it personally to the manager of the company. Take your passport or other identification document with you.
Refusal via mail. The application is sent by registered mail with a receipt notification. It is convenient to track the location of the letter on the Russian Post website. The return notification will confirm the fact that the supplier has accepted the request from the subscriber. On the envelope, indicate the exact address of the branch, office (if you know), put a note “termination of the contract”.

Phone disconnect application

To turn off Rostelecom, pay off the outstanding payment, if any. Only then will the company's employees be able to consider your application. Correctly composed paper should look like this:

At the top, the exact name of the city branch of the company, its address, name of the subscriber, registration address, date and place of birth, passport number, by whom and when it was issued, phone number are written.
In the text of the application, indicate which service you want to refuse if the supplier provides several. Write your home phone number, contract number and the desired shutdown date.
At the bottom, write your full name again, sign, current date.

The application can be submitted not only by the subscriber with whom the contract was concluded. If another person does this, the following nuances must be taken into account, depending on the situation:

Confidant. Provides documents: power of attorney, your passport and the passport of the principal.
The heir, in the event of the death of the subscriber. Required documents: death certificate and own passport.
The owner of the premises. When the tenant has moved out and you need to give up his phone, then show the company employee a document confirming the ownership of the dwelling and a passport.

Temporary blocking of numbers

If a Rostelecom client leaves for a long time or for other reasons is not going to use the service provided for some time, then you can temporarily block your home landline phone. You should call the contact center or visit the branch and notify employees of your desire. The blocking period is not limited and this offer is free, but you will have to pay a monthly rate of 95 rubles for line maintenance. The provider can independently temporarily block the number for non-payment.

Pay attention to an important point. The suspension procedure takes effect one month from the date of application. and reconnection is possible only from the first day of the next month. These rules also apply to unlimited home internet. Detailed information can be obtained from the operator of the provider.