External. Message in OutlineExtern: Failed to load content

If the ban is successfully removed, the following message will appear:

Click the button OK to exit the utility.

Login certificates are not displayed.

Answer: Install and run Taxnet-Agent. If nothing has changed after launch, the proxy server may be blocking the program. Go to the proxy server settings and in the "Do not use proxy for addresses" section specify cryptoagent.ru.

How to change the login and password for entering the Declaration.Online system

Answer:To change your username and password, go to Personal Area.

Open up "My profile"


To edit data click Change personal data.


Replace your email address and password.

Sent reports are not displayed in the account.

Answer: Check the condition of the filter. If enabled, disable.

No report sent, no matching certificates.

Answer: Perhaps the entry was made by login and password. Insert the key media, install the certificate and log in "By certificate".

Error sending report "Crypto library error 101704: Error loading data for encoding signature 1627: Function execution error."

Answer: The license for CryptoPro has expired or the serial number has not been entered. To eliminate the error, follow the instructions

An error occurred when sending a report to the tax office: "The file name of the report does not match the format":

Answer: The exchange file name should be:

• R_T_A_K_O_ GGGGMMDD_N, where:
• R_T is a prefix denoting that the information of the exchange file belongs to a certain type (R) and type (T). The type and type of information are represented by a combination of symbols (Latin letters and numbers). The type of information determines the belonging of the exchange file to the generalized group of files (for example, "NO" - taxpayer reporting). The type of information is a unique identifier that determines the belonging of the exchange file to the transferred reporting (for example, "PRIB" - tax declaration for corporate income tax).
• A_K is the identifier of the recipient of the information, where: A is the identifier of the recipient to whom the exchange file is sent, K is the identifier of the final recipient for which the information from this exchange file is intended.
• The transfer of a file from the sender to the final recipient (K) can be carried out in several stages through other (intermediate) tax authorities. Such tax authorities (transferring at intermediate stages) are designated by the identifier A. In the case of a file transfer from the sender to the final recipient without intermediate stages (i.e., in the absence of tax authorities transferring at intermediate stages), the values \u200b\u200bof identifiers A and K are the same. For files submitted by taxpayers to the DO, the ultimate recipient identifier in the file name K must match the value of the Tax Authority Code (CodeNo) attribute in the submitted exchange file.
• O - identifier of the sender of information, looks like:
• - for organizations, the identifier of the sender of information is presented in the form of a nineteen-digit code (TIN and KPP of a legal entity);
• - for individuals - a twelve-digit code (TIN of an individual who has a TIN. If there is no TIN - a sequence of twelve zeros);
• - for tax authorities - a four-digit code (tax authority code for SONO).
• GGGG - year of the transmitted file formation, MM - month, DD - day;
• N is the unique identification number of the file. (Length is 1 to 36 characters. The file ID must ensure that the file is unique.)
• The file name extension is xml. The file name extension can be specified in both lowercase and uppercase letters.
• Example:

NO_IMUR_1699_1699_1699200120169901011_20170411_1721-1W4W9Z1Z8W8N9I5Z8D9F8A3X0.xml

When sending a report to the Pension Fund of the Russian Federation, the error "The referral to the government agency specified as the recipient is not open"

Answer: Check the registration number and FIU code in the title of the report. The FIU code contains the first 6 digits of the registration number. If these data are specified correctly, it is possible that a referral to the Pension Fund has not been opened. Contact technical support or the subscriber department for more information.

Error when sending a report to the FIU: The name of the added file does not correspond to the rules for preparing formalized documents

Answer: The name of the report file in the FIU should be as follows:

- [registration number] - the number under which the policyholder is registered as a payer of insurance premiums, indicating the codes of the region and district according to the classification adopted by the FIU;

- [TO PFR code] - code of the territorial body of the PFR that receives the information contained in the file (indicated according to the classifier of territorial bodies of the PFR);

- [date of file formation] - date in YYYYMMDD format;

A globally unique identifier that ensures the uniqueness of an electronic document. The GUID value must be identical to the GUID value of the document contained in the file. Standard specification implementation

How to send a VAT return with information from the purchase book and the sales book.

Answer:To send a VAT return along with attached files in the form of a purchase / sales book and other files, you must:

CryptoARM

• 1. Error "The specified algorithm is incorrect (0x80090008)"

  In most cases, the error "The specified algorithm is incorrect (0x80090008)" is resolved by reinstalling the signing certificate. You can reinstall the certificate in the CryptoARM program

  It can also be done through CryptoPro CSP. To do this, open the CryptoPro CSP program and go to the "Service" tab. Then click on the buttons "View certificates in the container ..." and "Browse" Select the desired container and click "Ok", and then "Install".

• 2. Error building certification path

  The message "Certificate status: invalid, error in building the certification path" indicates that you need to install the root certificate of the certification authority at the workplace so that the chain of trust can be built and verified by the program.

  The root CA certificate can usually be downloaded from the site of the certification authority. It can also be downloaded from the link specified in the certificate. For this you need:

  1. Select a certificate and double-click to open it
  2. Click on the "View" button
  3. Select the "Composition" tab
  4. Select "Access information about certification authorities"
  5. Copy the link to download the root certificate
  6. Follow the link to download the root certificate of the certification authority
  7. Install the certificate in the "Trusted Root Certification Authorities" store

  Video instructions for solving an error with building a certificate chain:

• 3. Warning "There is no full trust in the signing certificate"

  If a warning appears when creating an electronic signature or after verifying a signed document "There is no full trust in the signing certificate" and the status of the certificate is displayed with a yellow question mark, then you need to check the certificate against the list of revoked certificates, and to do this, follow these steps:

  1. From the top menu, select Settings, then Manage Settings and Proxy Server Settings. From the drop-down list select the option "Use system proxy settings". Click Apply.
  2. Further in the "Manage settings" tab "General" uncheck the option "Disable verification of personal certificates by revocation lists".
  3. Launch "Internet Explorer", open the "Tools" menu -\u003e "Internet Options" ("Internet Options") -\u003e "Connections" tab -\u003e "Network Settings" button. Make sure that the checkboxes “Automatically detect settings” and “Use auto-configuration script” are cleared in “Network settings”.
  4. Select the "Personal certificate store" branch in the "CryptoARM" program window. Then select the required certificate on the right and right-click to bring up the context menu. In the menu that appears, select "Check status" "By CRL received from CA".
  5. If the status of the certificate has become with a green checkmark, repeat your original action, re-sign or check the signature.

• 4. Unable to install license key: error saving data

  Run the program in administrator mode. To do this, right-click on the "CryptoARM" icon and select the "Run as administrator" command in the opened context menu. Re-enter the license key in the "Help" - "Install license" menu.

• 5. The specified hash algorithm is incompatible with this signature file

  The error is encountered when adding a signature when the hash algorithm of the signer's certificate is different from the hash algorithm of the first signer's certificate

  Correction method: update the program to version 5.4.2.280 or higher.

• 6. There is no personal certificate for decryption

  First of all, check for a CryptoArm license. Help \\ about the program - if the license has expired, it will not be possible to decrypt. Next, you can check whether the file is encrypted to the address of your certificate - in the error window, click the details \\ message manager button - there will be indicated the serial numbers of the recipient's certificates. Among them you need to look for your number. You can see the number in the certificate as follows: open the certificate by 2m clicking in your personal storage - the required number will be written in the serial number field.

  Also check if the certificate is used for decryption: profiles \\ profile management \\ open profile with checkbox 2m by clicking \\ general \\ in the certificate owner field, check which certificate is registered. Select if necessary.

• 7. Error setting properties in the certificate context 0x80092004

  Error 0x80092004 indicates that the certificate was installed without binding to the private key. Try to reinstall the certificate through CryptoPro CSP.

  To do this, open the CryptoPro CSP program and go to the "Service" tab. Then click on the buttons "View certificates in the container ..." and "Browse" Select the desired container and click "Ok", and then "Install".

• 8. Installation of "CryptoARM" ends with an error

  In most cases, uninstalling and reinstalling it helps to fix the error:

  1. Remove the "CryptoARM" program through the Control Panel;
  2. Check if the Digt folder remains in the Program Files directory (check the Program Files (x86) directory if you are using a 64-bit Windows system);
  3. If you installed "CryptoARM" version 5, then you should additionally check whether the folders containing the name CifrovieTehnologii.TrustedTLS from the WinSxS folder have been deleted.
  4. Download the distribution again from the Download Center.
  5. Install "CryptoARM" according to the steps of the Installation Wizard.

• 9. Installing "CryptoARM": error "Policy 2.0.CryptoPro.PKI.Cades.publicKeyToken"

  If CryptoARM is not installed in the standard way, install CryptoARM not from the distribution kit itself, but from the msi-package, just download the current assembly from the site: http: //www..exe and disable the antivirus during installation.

  In order to install CryptoARM from the msi-package, you need to extract the installation package from the distribution. To do this, create a text file (for example, in Notepad) and save the following line in it:

  trusteddesktop.exe / x package

  Where trusteddesktop.exe is the name of the distribution file, and package is the name of the folder where the installation files will be saved. If the folder does not exist, it will be created automatically.

  In the package folder, after unpacking, there will be two more folders TDStandard and TDPlus. Install CryptoArm Standard first. To do this, go to the TDStandard folder and run the msi file setup-win32 (for 32-bit Windows) or setup-x64 (for 64-bit Windows). To find out the system bitness (Start -\u003e Control Panel -\u003e System).

  After installing CryptoArm Standard, you can install CryptoArm Plus. To do this, go to the TDPlus folder and run the msi file setup-win32 (for 32-bit Windows) or setup-x64 (for 64-bit Windows).

• 10. Cannot install "CryptoARM": error "Windows Installer"

  Uninstall the program via start / control panel. Then, download the utility to uninstall the program from the link: https://yadi.sk/d/YOmuVagg3Yhs8b

  After launching the cryptoarm.remover utility, restart your computer and start installing the CryptoARM program without additional TSP and OCSP modules (so that they have red crosses in the installation window) - when installing CryptoARM, you need to choose not a quick installation, but a custom one.

• 11. Cannot install "CryptoARM": error 2739

  For 64-bit Windows go to the Start menu and execute the commands:

  C: \\ windows \\ SysWOW64 \\ regsvr32 c: \\ windows \\ SysWOW64 \\ vbscript.dll c: \\ windows \\ SysWOW64 \\ regsvr32 c: \\ windows \\ SysWOW64 \\ jscript.dll

  For 32-bit Windows go to the Start menu and execute the commands:

  C: \\ windows \\ System32 \\ regsvr32.exe c: \\ windows \\ System32 \\ vbscript.dll c: \\ windows \\ System32 \\ regsvr32.exe c: \\ windows \\ System32 \\ jscript.dll

  You must have administrator rights to execute commands.

• 12. There is no CryptoARM in the context menu

  You need to register the ShellExtention library. To do this, create a text file with the bat extension and save the following command to it:

  c: \\ WINDOWS \\ system32 \\ regsvr32.exe "C: \\ Program Files \\ Digt \\ Trusted \\ Desktop \\ ShellExtention.dll"

  Run this batch file as administrator. In this case, the library must register.

  Also check if you have UAC turned off. If it is off, components may not register correctly. Try enabling UAC and re-registering the library. Guide to enable and disable UAC from Microsoft site:

  http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC\u003dwindows-7

• 13. Error "Signature is not valid" on the sites nash.dom.rf and rosreestr.ru

  When creating a signature, make sure that the type of encoding is DER and that the option "Save signature in a separate file" is selected. Those. you need to create a detached signature, place the source file and the signature file (about 2Kb) on the portal.

• 14. Unable to sign file: function execution error 0x0000065b

  Most likely, the license key is missing or has expired for the CryptoARM or CryptoPro CSP program. License keys must be installed in both programs, they must be active.

  You can check the availability and status of the CryptoARM license in the top menu of the program in the section "Help" - "About". CryptoPro CSP has this information on the General tab.

• 15. When installing the certificate, an error occurs "Error installing the certificate and then full name \\ name"

  Turn off the qualified signature mode in settings: settings / settings management / modes. After that, the certificate will appear in the "personal storage" folder ..

  TSL update error CryptoArm downloads the current TSL list from the Ministry of Telecom and Mass Communications website: http://minsvyaz.ru/ru/activity/govservices/2/ or State services: http: //e-trust.gosuslugi.ru/CA. If the program fails to update the list, you can download it manually from one of these sites and install it in the desired folder.

  The downloaded XML document is installed in the folder: C: \\ Documents and Settings \\\\ Local Settings \\ Application Data \\ CryptoARM \\ tsl.

• 16.0x0000064a - occurs when there is no license for the TSP module

  Please check if the licenses are installed in the programs CryptoPro CSP and CryptoARM, as well as if the license for the CryptoPro TSP module is installed.

  You can view information about the license for the CryptoPro TSP module through the start menu / all programs / CryptoPro / CryptoPro PKI -\u003e license management.

• 17. Error 0x00000057 means that most likely there is no binding to the private key in the installed certificate.

  Try to reinstall your certificate through CryptoPro CSP / Service tab / view certificates in the container. Also check if the licenses are installed in the CryptoARM and CryptoPro CSP programs. Reinstall the certificate through the electronic keys branch in CryptoArm: https://www.youtube.com/watch?v\u003diSPnE-AAtzo&list\u003dPLwuRkxLKiWTZZ-u_3A17lsdRTGIznd6r1&index\u003d7 You can also reinstall it as follows: save the certificate (the "export private" button key) for example, in der format) to a file and delete it from your personal storage; then use the "import" button to install it again into the "personal storage" folder.

• 18. Unable to find certificate and private key for decryption. Therefore, the use of this certificate is not possible.

  Most likely you do not have a certificate binding to a key container, the presence of a binding can be checked as follows - by viewing the certificate from the personal certificate store, for example, using CryptoARM: CryptoARM main window ("Expert" view) -\u003e

  Certificates -\u003e Personal certificate store -\u003e Select certificate -\u003e Properties -\u003e View button. If the binding exists, then on the "General" tab, the last line (after the certificate expiration date) will be "There is a private key corresponding to this certificate." ("You have a private key that corresponds to this certificate.").

  For certificates with a key pair on CryptoPro CSP, set the binding
  as follows:

  1. Save the certificate (for example, in der-format) to a file and delete it from
  personal storage;
  2. Open the CryptoPro CSP Panel: Start -\u003e Settings -\u003e Control Panel
  -\u003e CryptoPro CSP -\u003e "Service" tab;
  3. Click on the "View certificates in container" button, then
  "Browse", select a container and click "OK", the field with
  container name;
  4. Click "Next", if necessary, enter the password (pin code),
  the form "Certificates in the private key container" will open;
  5. Click on the "Properties" button, a standard viewing form will open
  certificate;
  6. If necessary, compare this certificate with the certificate,
  saved in the first step, if they differ, go back to step 3 and
  choose another container;
  7. Click on the "Install Certificate" button, then "Next", select
  "Automatically select store based on certificate type", again
  Next and Finish.
  

• 19. Error 0x80091008 when decrypting a message

  It occurs mainly when a license is not installed in CryptoARM or CryptoPro CSP. In CryptoArm, you can check for a license through the help / about program menu item. In CryptoPro, on the "General" tab.

  If licenses are installed, try reinstalling CryptoPro CSP.
  

• 20. How to sign reports for SDO (Ministry of Defense)

  Run the signature wizard. If it was launched not through the context menu, then on the second page you can select the file to be signed.

  On the "Output Format" page, select the Base64 option (selected by default) and replace the sig extension with sign in the field on the right. On the same page, check the "Disable service headers" checkbox.

  On the next page "Signature parameters" uncheck "Place the name of the source file in the Resource identifier field". On the same page, check the "Save signature in a separate file" box.

  On this page, you do not need to uncheck the "Include signature creation time" checkbox. When running Ccptest, the time is added to the signature.

  On the Select Signing Certificate page, select the required certificate.

  Upon completion of the wizard, you need to manually remove the xml extension from the file name. CryptoARM always adds the original extension to the name, and since, according to requirements, it should not be there, you will have to rename the file manually.
  

• 21. How to sign a file for the Central Bank of the Russian Federation (Central Bank of the Russian Federation)?

• 22. How to sign a file for Roskomnadzor?

• 23. Error - The selected certificate cannot be used

  For correct signing and decryption in CryptoARM, the personal certificate must be bound to the key container (key pair).
  Its presence can be checked by viewing the certificate from the personal certificate store, for example, using CryptoARM: Tray agent context menu -\u003e Certificate stores -\u003e Personal certificate store -\u003e Certificate selection -\u003e View.
  If the binding exists, then on the “General” tab, the last line (after the certificate expiration date) will be “There is a private key corresponding to this certificate.” ("You have a private key that corresponds to this certificate.").

  For certificates with a key pair on CryptoPro CSP, you can set the binding as follows:
  1.save the certificate (for example, in der-format) to a file and delete it from your personal storage;
  2. open the CryptoPro CSP Panel: Start -\u003e Settings -\u003e Control Panel -\u003e CryptoPro CSP -\u003e "Service" tab;
  3. click the "View certificates in the container" button, then "Browse", select the container and click "OK", the field with the container name should be filled;
  4. click "Next", if necessary, enter the password (PIN-code), the "Certificates in the container of the secret key" form will open;
  5. click the "Properties" button, a standard form for viewing the certificate will open;
  6. if necessary, compare this certificate with the one saved in the first step, if they differ, return to step 3 and select a different container;
  7. Click the "Install Certificate" button, then "Next", select "Automatically select a store based on the certificate type", "Next" and "Finish" again.

Such a window with an error began to appear in the Continent AP ... to be honest, I did not immediately understand what the problem was. And he even advised to install a fresh version of the continent, but .... let's analyze what the problem really was.

Key signing error 0x0000065B

1. First of all, we check the license term of your Crypto PRO - this is in the Control Panel - double-click on the CryptoPRO CSP icon and on the "General" tab - in the "Expired" line - most likely you will read "Expired")))

2. I will tell you how to get around this error - when there is no license, and there is no time to write a letter to the Treasury (payments need to be sent now), there is a way - change the date on the computer back, just remember when you last entered the Continent AP is successful, and change to the same date. The method is working (with date substitution), but then do not forget - you still need to get a license key, because the lack of a crypto license will lead to a lot of other errors in different programs where an electronic digital signature is played.

When trying to view a document, the message "Failed to load content / Failed to decrypt content / Failed to decrypt documents / Failed to decrypt files" appears

When viewing the document, an error occurs, in the details of which the message:

“Failed to decrypt documents. There is no certificate on the computer that encrypts these documents. If you have one of these certificates, install it according to the instructions: "How to install a certificate."

"Failed to load content. Failed to decrypt documents. " Please check that you have the certificate and private key required to decrypt the data. Data decryption error.

The error will indicate the certificate for which this document was encrypted.

In the FIU reporting: "Install the certificate on your computer, or insert a USB drive with the required certificate, or contact technical support."

These errors occur when a certificate is not installed at the workplace, on which the document being opened is encrypted. Documents that come from regulatory authorities and contain the results of checking reports (for example, receipts from the Federal Tax Service or protocols from the FIU) are encrypted on the certificate with which the report was sent.

Thus, to resolve the issue, it is necessary:

• Connect the key media containing the required certificate to the computer and try to view the document again. The certificate should be pre-installed via CryptoPro CSP (see)

• Install the certificate into the registry (see).

When there are many certificates, it is more convenient to install them using the diagnostic service. If you are using the Internet Explorer browser, you must click the Install Certificates button. If you are using another browser, then click the Download this program button, find it in the download list and run, then click Install certificates.

If the proposed solution does not help to fix the problem, you must provide technical support at [email protected] the following information:

• Error screenshot;
• The exact date and time of sending the report, as well as the TIN and KPP of the sending organization.

Important: if you could not find the required certificate, in order to obtain the documents, you can contact the relevant supervisory authority with a request to unload it on a medium in person, or generate and send a letter with document flow to the Kontur.Extern system.

Also note that you can store documents in decrypted form on your computer using the Contour.Archive program. Certificates are required only at the time of saving documents to the Archive, and after that you can view documents without a certificate and even without the Internet.
The main advantages of the program:

• stores not only originals of documents, but also printed forms;
• convenient search for documents;
• after installing and configuring the Archive, no additional actions are required in order for the documents to be saved to the Archive - the service does everything automatically.